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- Tasks: Lead and grow wellbeing programmes while managing client relationships and team performance.
- Company: Westfield Health is dedicated to enhancing quality of life through innovative wellbeing solutions.
- Benefits: Enjoy health insurance, wellness resources, discounts, and recognition events for your contributions.
- Why this job: Join a supportive culture focused on personal growth and making a positive impact in wellbeing.
- Qualifications: Degree level education and experience in account management or corporate wellness required.
- Other info: We welcome diverse applicants and provide support for those with disabilities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
3 days ago Be among the first 25 applicants
Job title Account Manager Active Spaces
Location London and South region
Opportunity Full Time, Permanent
The Account Manager will work within the International Wellbeing Team to lead profitable organic growth for the Active Spaces contracts that are assigned by the Senior Account Manager/ Operations Director. The Account Manager will be accountable for the delivery and evaluation of our known wellbeing programmes, as well as developing future activity programmes in line with client needs, working closely with internal and external partners. You will be an inspirational leader with the ability to empower and develop your team, as well as other teams, in the creation and delivery of joint business plans to ensure continued client satisfaction, long-term retention and the delivery of agreed commercial outcomes.
Westfield Health are dedicated to making a healthy difference to the quality of life of our customers, and the Account Manager supports our mission by driving and implementing Westfield Healths Wellbeing proposition across the UK Active Spaces.
We are proud to be a committed member of inclusive employers and we welcome applications from people of all backgrounds and experience levels.
We are a Disability Confident Committed employer, if this applies to you, please tick to apply as a Disability Confident Candidate when prompted.
We dont expect you to have experience in everything on this advert, if something interests you, we would really like you to apply !
About The Role
- Work collaboratively within UK Health & Wellbeing division to drive optimisation of contracts, specifically the commercial growth and wellbeing services that align with the clients Workforce Wellbeing proposition. This includes working closely with Wellbeing Services to develop strategies to achieve growth and optimisation within assigned contracts.
- Deliver and exceed the income and gross profit targets agreed for assigned Active Spaces contracts.
- Deliver long term success of contracts through developing client relationships and securing contract extensions/renewals for assigned Active Spaces as and when they are due.
- Support the Operations Director and the Senior Account Manager to devise, implement and evaluate the operational strategy to constantly meet and exceed the Active Spaces growth targets.
- Contribution to the monthly functional plans for all Active Space contracts assigned, constantly reviewing and evaluating performance and creating efficiencies where required.
- Provide effective and visible leadership to structure, manage, develop and motivate the Active Spaces teams within assigned contracts, to ensure that individual and team objectives are met.
- Work closely and collaborate with internal stakeholders across the business (including HR, finance, IT, propositions, marketing, CSR) and external stakeholders (including suppliers, contractors, specialists) to deliver and develop our Wellbeing proposition across the UK Active Spaces estate.
- Drive high performance, success, and best practice within the Active Spaces team, adopting a high challenge, high support approach.
- Provide regular reporting to the overhead team within Active Spaces, summarising current updates and forecast performance levels across a range of metrics for Active Spaces.
- Uphold our value of being evidence-based by using data and information by being aware of, and following, all company procedures and guidelines. Ensure all documented policies and procedures within responsibility are maintained in accordance with company requirements.
About You
Education and Qualifications
- Degree level educated (2:1 or above)
Experience
- Leading the operational delivery of multiple corporate gym facilities.
- Developing and implementing operational business plans, budgets and goals.
- Direct client management experience, with a proven track record in business to business contract management services within the public and/or private sectors.
- Managing successful commercial partnerships with customers, suppliers and other significant third parties.
- A willingness to embrace working within an insight-led culture whereby evidence-based decisions are made in relation to the target operating model, including but not restricted to propositions, processes and people.
- Working closely and collaboratively within a business unit overhead team to successfully deliver that business units objectives and targets; and working collaboratively across the organisation.
- Account Management experience in the mutual/not for profit sector/public and private sector
Skills
- Self-motivated with the ability to think creatively whilst also having a commercial focus
- Attention to detail and resilience – youll need to be able to juggle multiple projects at any one time, (re) prioritise effectively and regularly but also maintain the highest attention to detail and accuracy
- Youll work well with diverse teams, partnering across the organisation to navigate sometimes ambiguous business context
- A strong desire to be accountable and to exceed expectations
- Personal growth and learning mindset
- Articulate with strong communication skills (oral and written)
- Desire to seek out and test new ways of working and the courage to challenge the norm
- Energetic, highly self-motivated with an enquiring approach, passion for excellence, continued improvement and innovation in pursuit of business growth and success
- Some project management skills
- Some stakeholder management skills
- Some analytical and data driven skills, with the ability to analyse, evaluate and present information and data clearly
- Industry knowledge of trends, innovation, and user tendencies
- Strong IT skills, being aware of new techniques, technologies and methods.
The Westfield Way
We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious Investors in People Gold accreditation!
Our co-created Values reflect the way we do things around here . The Account Manager will be expected to demonstrate these values in all aspects of their role.
- We care
- Were in it together
- We are explorers
- We own it
To find out more about what makes up each of our Values, please see our website.
Life at Westfield
Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us -and happy colleagues makes happy customers; its a win-win!
Stay fit and well by accessing your personal Health Cash Plan and Private Medical Insurance policies. Be rest assured that you are well looked after and have cover for all your essential healthcare needs.
Take advantage of our all-inclusive internal wellbeing experience. We offer all colleagues free access to our on-demand classes and resources available on our Wellbeing app. We care about our people and carry out annual surveys to gather feedback on what our colleagues are thinking and want for their future at Westfield. Additionally, we reward and celebrate the contributions of our colleagues through annual recognition events .
Make the most of our Rewards Hub , where you can access exclusive offers and discounts from over 1,000 popular retailers and restaurants. In addition, we also offer incremental annual leave and service awards to our colleagues after 5 years service.
To see more of our benefits, please go to our website.
Are you interested?
Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values we are looking for within this role.
If you feel that you have the skills and values to carry out this role, please apply by submitting your CV and provide information about your relevant skills and experience.
Were so excited to meet you!
Support with your application
We value inclusivity and want to make sure our application process is open and accessible to all candidates. As a Disability Confident Employer, we\’re dedicated to providing reasonable adjustments to ensure the recruitment process is as comfortable as possible. If you would like any further information or support, please email
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Acccount manager employer: Westfield Health
Contact Detail:
Westfield Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Acccount manager
✨Tip Number 1
Familiarise yourself with the wellbeing programmes that Westfield Health offers. Understanding their current initiatives will help you demonstrate your knowledge and passion for their mission during the interview.
✨Tip Number 2
Network with professionals in the health and wellbeing sector, especially those who have experience in account management. This can provide you with insights into the role and potentially valuable connections within the industry.
✨Tip Number 3
Prepare specific examples of how you've successfully managed client relationships and driven growth in previous roles. The interview will likely focus on your ability to deliver results, so having these examples ready will set you apart.
✨Tip Number 4
Research the latest trends in workplace wellbeing and be ready to discuss how you can apply this knowledge to enhance Westfield Health's offerings. Showing that you're proactive about industry developments can impress your interviewers.
We think you need these skills to ace Acccount manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly in the wellbeing or health sector. Use specific examples that demonstrate your ability to lead teams and manage client relationships effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for wellbeing and how it aligns with the company's mission. Mention your understanding of the role's responsibilities and how your skills can contribute to the success of the Active Spaces contracts.
Prepare for Competency-Based Questions: Since the selection process includes a competency-based interview, prepare specific examples from your past experiences that showcase your leadership, problem-solving, and teamwork skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
Showcase Your Analytical Skills: Highlight any experience you have with data analysis and reporting, as this is crucial for the role. Provide examples of how you've used data to drive decisions or improve processes in previous positions.
How to prepare for a job interview at Westfield Health
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with Westfield Health's values. They emphasise care, collaboration, exploration, and ownership. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences.
✨Prepare for Competency-Based Questions
Since the selection process includes a Competency Based Interview, think of specific instances where you've demonstrated key skills such as leadership, client management, and strategic planning. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Analytical Skills
As an Account Manager, you'll need to analyse data and present it effectively. Be ready to discuss how you've used data in previous roles to drive decisions or improve outcomes. Highlight any tools or methods you’ve employed to gather insights.
✨Demonstrate Team Collaboration
This role requires working closely with various internal and external stakeholders. Prepare examples that showcase your ability to collaborate across teams, manage relationships, and navigate challenges in a diverse environment.
