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- Tasks: Lead a world-class wellbeing experience for corporate clients across EMEA.
- Company: Westfield Health Group, dedicated to holistic health and wellbeing services.
- Benefits: Competitive salary, corporate bonus, matched pension, health cash plan, and 25 days leave.
- Other info: Inclusive employer committed to accessibility and career growth.
- Why this job: Join a dynamic team to innovate corporate wellbeing and make a real impact.
- Qualifications: Degree level education and experience in managing teams across multiple territories.
The predicted salary is between 50000 - 65000 £ per year.
Westfield Health Group is home to Westfield Health, High Five Health Promotion and UK Health and Wellbeing, proudly providing holistic health and wellbeing services, and active spaces, to clients across 11 countries. We believe that our people are our strongest asset and live by our values; We care, we’re in it together, we are explorers, we own it. We aim to continue our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported.
About the role: You will lead a world-class wellbeing experience for a premium Corporate Client, with accountability for the operational, commercial and strategic delivery of services, projects and experiences across EMEA. As our Strategic Operations Manager you will consistently bring positive, energetic, thoughtful and accountable leadership, to both the services we deliver, and your EMEA wide team. We are looking for a leader who builds environments where excellence is the standard. As a leader, you will design the frameworks, rituals and behaviours that allow your team to execute with creative autonomy and an unwavering commitment to quality. Creating and developing high performing Wellbeing and Fitness teams and services that push the boundaries of corporate wellbeing to deliver a world‑class, unique offering will be a key part of your position with us.
Your responsibilities:
- Work closely with the Intermediary, Client Operations Director, EMEA Operations Director and auxiliary support team, to ensure that joint business/Client plans are developed, agreed, delivered and evaluated in line with current and future client needs.
- Provide effective and visible leadership to structure, manage, develop and motivate your teams, to ensure that individual and team objectives are met/exceeded. This will include international travel as reasonably required.
- Create monthly functional plans for the Client, including programme roadmap updates, constantly reviewing and evaluating performance and creating efficiencies.
- Develop long term success of the contract through positive Client and Partner relationships, operational excellence and meaningful innovation, helping to secure contract extensions/renewals for existing facilities as well as seeking and developing new opportunities within the wider Client portfolio.
- Develop and maintain relationships with internal stakeholders across the business (including HR, finance, IT, propositions, marketing, CSR) and external stakeholders (including suppliers, contractors, specialists).
- Work collaboratively across our Wellbeing businesses to ensure that Client, Partner and commercial objectives are achieved and exceeded.
What you’ll bring:
- Degree level education.
- Confident in managing teams and resources across multiple territories, adopting a hybrid approach combining remote (primarily) and face to face support.
- Experience in building strong trusted relationships with internal and external stakeholders, from supplier to clients and partners.
- Ability to deliver joint business plans, sometimes requiring navigation of an ambiguous business context.
- Ability to lead the operational delivery of multiple corporate gym facilities, across a broad geographical footprint.
- A willingness to embrace working within an insight-led culture whereby evidence-based decisions are made in relation to the target operating model, including but not restricted to propositions, processes and people.
Salary, Perks & Benefits:
- Competitive salary based on experience.
- Corporate Bonus Scheme.
- Matched Pension Scheme.
- Health cash plan.
- Surgical choices insurance.
- 25 days annual leave (plus 1 discretionary day).
Next steps and support: If you thrive in high energy, high performing environments that seek to raise the bar in how Corporate wellbeing services are designed and delivered, and you have extensive experience in optimising commercials, operations, people and teams - we would love to hear from you! Please note, while we welcome global talent, we’re currently unable to sponsor work visas. We are a proud member of inclusive employers and a Disability Confident Committed employer, we value inclusivity and want to make sure our application process is open and accessible to all candidates. Please let us know if you require reasonable adjustments to ensure the recruitment process is as comfortable as possible.
Strategic Operations Manager - Fitness employer: Westfield Health Ltd.
Contact Detail:
Westfield Health Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Operations Manager - Fitness
✨Tip Number 1
Network like a pro! Reach out to people in the fitness and wellbeing industry, especially those connected to Westfield Health Group. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show your passion for wellbeing! When you get the chance to speak with potential employers, share your ideas on how to enhance corporate wellbeing services. This will demonstrate your commitment and creativity, making you stand out.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Align your experiences with their mission of caring and collaboration. We want to see how you embody those values in your leadership style!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission of delivering world-class wellbeing experiences.
We think you need these skills to ace Strategic Operations Manager - Fitness
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about wellbeing and fitness, so share your personal experiences or insights that connect you to our mission.
Tailor Your CV: Make sure your CV is tailored to the Strategic Operations Manager role. Highlight relevant experience and skills that align with the job description. We love seeing how your background fits into our vision of creating a world-class wellbeing experience!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show us what you can do without fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Westfield Health Group!
How to prepare for a job interview at Westfield Health Ltd.
✨Know the Company Inside Out
Before your interview, dive deep into Westfield Health Group's mission, values, and services. Understanding their holistic approach to health and wellbeing will help you align your answers with their ethos, showing that you're not just a fit for the role but also for the company culture.
✨Showcase Your Leadership Style
As a Strategic Operations Manager, your leadership skills are crucial. Prepare examples of how you've successfully led teams in the past, particularly in high-energy environments. Highlight your ability to motivate and develop others, as well as how you create a culture of excellence.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills in ambiguous situations. Think of specific scenarios where you've navigated challenges in operations or client management, and be ready to discuss the outcomes and what you learned.
✨Build Relationships on the Spot
Since the role involves working closely with various stakeholders, demonstrate your relationship-building skills during the interview. Be personable, ask insightful questions about the team dynamics, and express your enthusiasm for collaborating across departments to achieve common goals.