At a Glance
- Tasks: Lead a world-class wellbeing experience for a high-profile global organisation.
- Company: Join Westfield Health Group, a leader in holistic health and wellbeing services.
- Benefits: Competitive salary, generous leave, healthcare plans, and wellness perks.
- Other info: Dynamic environment with a focus on inclusivity and career growth.
- Why this job: Shape innovative wellbeing services and make a real impact on corporate health.
- Qualifications: Experience in operations management and team leadership required.
The predicted salary is between 42000 - 42000 £ per year.
Westfield Health Group is home to Westfield Health, High Five Health Promotion and UK Health and Wellbeing, proudly providing holistic health and wellbeing services, and active spaces, to clients across 11 countries. We believe that our people are our strongest asset and live by our values; We care, we’re in it together, we are explorers, we own it. We aim to continue our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported.
About the role: You will lead a premium, world‑class Corporate Client Wellbeing experience for a high‑profile global organisation, owning the operational and commercial delivery of services, events and projects while bringing energetic, thoughtful and accountable leadership to both your team and the experience you create. With an unwavering commitment to maintaining a Wellness Sanctuary that elevates social, physical and psychological wellbeing across studios, pool, MUGA and recovery spaces, you’ll build an environment where excellence is the norm and your team can execute with creative autonomy and relentless quality. You’ll shape high‑performing teams and pioneering services that push the boundaries of corporate wellbeing, while collaborating with leaders and contributors across EMEA to deliver service excellence. If you thrive in high‑energy, high‑performance settings and have deep experience optimising people, operations and commercials, this is where you belong.
Your responsibilities:
- Collaborate with the Senior Performance Manager to design, implement and evaluate operational strategy that consistently meets or exceeds Client, Partner and commercial objectives.
- Build strong, mutually beneficial relationships with Clients, Partners, Vendors and the wider Westfield Health EMEA team to drive long‑term contract success and cross‑pollinate best practice.
- Lead the creation and maintenance of a premium Wellness Sanctuary Experience across all site spaces, optimising social, physical and psychological wellbeing.
- Produce and communicate monthly site plans, including programme roadmap updates, innovation opportunities, service improvements and performance insights.
- Provide visible, effective leadership to structure, develop and motivate a high‑performing team, using a high‑challenge, high‑support approach.
- Work collaboratively with internal teams (HR, finance, IT, propositions, marketing, CSR) and external stakeholders (suppliers, contractors, specialists) to deliver and evolve the wellbeing proposition.
- Drive operational excellence through continuous performance review, efficiency creation and proactive problem‑solving.
- Deliver regular reporting to the Senior Performance Manager, summarising current and forecasted performance across key site metrics and roadmap progress.
What you’ll bring:
- Proven ability to build trusted, strategic relationships with internal and external stakeholders, including clients, partners, suppliers and cross‑functional teams.
- Experience leading teams and managing resources across multiple functions or reporting lines to deliver high‑quality outcomes.
- Strong background in managing business‑to‑business commercial partnerships and contracts, ensuring successful delivery through third‑party suppliers and vendors.
- Demonstrated capability in leading premium onsite hospitality operations.
- Skilled in developing, implementing and evaluating operational plans, budgets and performance targets within an insight‑led, evidence‑based culture.
- Exceptional communication and influencing skills, with commercial acumen to analyse, interpret and present data clearly to stakeholders at all levels.
- Highly motivated, resilient and detail‑driven, with the ability to juggle multiple projects, challenge the status quo, innovate and maintain excellence under pressure.
- Strong project management capability, supported by a growth mindset, accountability, and a desire to continuously improve ways of working; IT proficiency is desirable.
Salary, Perks & Benefits:
- Up to £42,000 per annum dependent on experience.
- 25 days annual leave plus 1 in lieu of Christmas period.
- Matched pension scheme.
- Healthcare cash plan.
- Surgical Options plan.
- Westfield Rewards.
- Access to health and wellbeing.
Next steps and support: If you think you fit the bill, we would love to hear from you! Please note, while we welcome global talent, we’re currently unable to sponsor work visas. We are a proud member of inclusive employers and a Disability Confident Committed employer, we value inclusivity and want to make sure our application process is open and accessible to all candidates. Please let us know if you require reasonable adjustments to ensure the recruitment process is as comfortable as possible.
Operations Manager - Fitness employer: Westfield Health Ltd.
Westfield Health Group is an exceptional employer, dedicated to fostering a vibrant and inclusive work culture in the heart of Central London. With a strong emphasis on employee wellbeing, professional development, and collaborative teamwork, we empower our staff to thrive in a high-energy environment while delivering world-class corporate wellbeing services. Our commitment to recognising and supporting our colleagues ensures that every team member feels valued and connected, making Westfield Health Group a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Fitness
✨Tip Number 1
Network like a pro! Reach out to people in the fitness and wellbeing industry, especially those connected to Westfield Health Group. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show your passion for wellness! When you get the chance to meet potential employers, share your ideas on creating a premium Wellness Sanctuary experience. Let them see your vision and enthusiasm!
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Be ready to discuss how you embody their principles of care, collaboration, and exploration in your work.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Operations Manager - Fitness
Some tips for your application 🫡
Show Your Passion for Wellbeing:When writing your application, let your enthusiasm for health and wellbeing shine through. We want to see how you connect with our mission and values, so share your personal experiences or insights that align with creating a premium Wellness Sanctuary.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in operations and team leadership. We’re looking for specific examples of how you've driven excellence in previous roles, so don’t hold back on the details!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so use bullet points where possible to make your achievements stand out. Remember, we want to quickly grasp your skills and how they fit with our needs.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Westfield Health Ltd.
✨Know the Company Inside Out
Before your interview, dive deep into Westfield Health Group's mission, values, and services. Understanding their holistic approach to health and wellbeing will help you align your answers with their ethos and demonstrate that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Style
As an Operations Manager, you'll need to lead a high-performing team. Be prepared to discuss your leadership style and provide examples of how you've motivated teams in the past. Highlight your ability to create an environment where excellence is the norm and how you support your team’s growth.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and operational excellence. Think of specific scenarios where you've successfully managed projects or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Demonstrate Your Commercial Acumen
Since the role involves managing business-to-business partnerships, be ready to discuss your experience with commercial contracts and stakeholder management. Prepare to share insights on how you've driven success through collaboration with clients and vendors, showcasing your analytical skills and ability to present data.
