At a Glance
- Tasks: Lead a dynamic team to create an exceptional wellbeing experience in our Multi-Use Games Area.
- Company: Join Westfield Health Group, a leader in holistic health and wellbeing services.
- Benefits: Enjoy a competitive salary, generous leave, healthcare perks, and wellness resources.
- Other info: Be part of an inclusive team that values your voice and development.
- Why this job: Make a real impact on employee wellbeing in a vibrant, supportive environment.
- Qualifications: Multi-sports coaching certifications and experience in high-end wellness or hospitality settings.
The predicted salary is between 34000 - 34000 £ per year.
Westfield Health Group is home to Westfield Health, High Five Health Promotion and UK Health and Wellbeing, proudly providing holistic health and wellbeing services, and active spaces, to clients across 11 countries. We believe that our people are our strongest asset and live by our values; We care, we’re in it together, we are explorers, we own it. We aim to continue our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported.
About the role
You will deliver a world‑class, premium wellbeing experience within our Multi-Use Games Area (MUGA) for a high‑profile global company in Central London, leading a multi‑disciplinary team to elevate the social, physical and psychological wellbeing of employees across the campus. You’ll own the end‑to‑end delivery of sports, events, tournaments, competitions, classes and a wide range of MUGA‑led activations, creating a high‑touch, hospitality‑driven wellness sanctuary where every individual feels seen, heard and valued. As part of a wider team across our London campus and EMEA locations, you’ll help shape an integrated, frictionless experience that sets a new standard for corporate wellbeing.
Your responsibilities
- Work closely with the Site Operations Manager to meet and exceed all Client, Partner and commercial objectives.
- Lead, support and develop the multidisciplinary MUGA team, ensuring all members hold required certifications and training.
- Oversee the daily operation, maintenance and safety of the MUGA, including storage areas, changing spaces and all associated services.
- Conduct and oversee all audits, maintenance checks and cleanliness standards to ensure a pristine, safe and high‑quality environment.
- Design, deliver and continuously evolve the MUGA service schedule, including activations, coaching, events, tournaments and competitions.
- Create, track and report on all key metrics and KPIs, ensuring frictionless, anticipatory and premium user experiences.
- Build strong, positive relationships with internal and external campus stakeholders to ensure seamless service delivery and integration with wider wellness initiatives.
What you’ll bring
- Multi‑sports coaching certifications with experience leading group activations such as football, basketball, tennis or volleyball.
- CPR, AED and First Aid training, with willingness to complete within one month if not already held.
- Valid NPLQ (or willingness to obtain) and Swim England Safeguarding certification.
- Demonstrable experience delivering services in high‑end corporate, luxury, hospitality or premium wellness environments.
- Proven experience managing teams and delivering high‑energy operational services, including sports, tournaments, events and activations.
- A track record of independently identifying training needs, developing interventions and delivering high‑quality, people‑centred experiences.
- Strong interpersonal skills with the ability to influence, build rapport, command a room and create environments that elevate social, physical and psychological wellbeing.
Salary, Perks & Benefits
- Up to £34,000.00 dependent on experience
- 25 days annual leave plus 1 in lieu of Christmas period.
- Matched pension scheme
- Healthcare cash plan
- Surgical Options plan
- Westfield Rewards
- Access to health and wellbeing resources
Next steps and support
If you think you fit the bill, we would love to hear from you! Please note, while we welcome global talent, we’re currently unable to sponsor work visas. We are a proud member of inclusive employers and a Disability Confident Committed employer, we value inclusivity and want to make sure our application process is open and accessible to all candidates. Please let us know if you require reasonable adjustments to ensure the recruitment process is as comfortable as possible.
Operations Lead - Multi-Use Games Area employer: Westfield Health Ltd.
Westfield Health Group is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in Central London. With a strong emphasis on employee wellbeing, we offer comprehensive benefits including a matched pension scheme, healthcare cash plan, and generous annual leave, all while promoting personal and professional growth through continuous development opportunities. Join us in creating a premium wellness experience where every team member is valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Lead - Multi-Use Games Area
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Westfield Health Group's values and mission. This way, you can show how you align with their commitment to wellbeing and teamwork during your chat.
✨Tip Number 2
Prepare some killer questions! Think about what you want to know about the MUGA operations and how you can contribute. Asking insightful questions shows you're genuinely interested and ready to own the role.
✨Tip Number 3
Show off your experience! Be ready to share specific examples of how you've led teams or delivered high-energy events in the past. This will help you stand out as someone who can elevate the wellbeing experience at Westfield.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you note to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows you care about the role.
We think you need these skills to ace Operations Lead - Multi-Use Games Area
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for wellbeing and sports shine through! We want to see how much you care about creating a positive experience for others.
Tailor Your Experience:Make sure to highlight your relevant experience in high-end corporate or wellness environments. We’re looking for specific examples that demonstrate how you've led teams and delivered exceptional services.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications and achievements at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting role.
How to prepare for a job interview at Westfield Health Ltd.
✨Know the Company Values
Before your interview, take some time to really understand Westfield Health Group's values: care, togetherness, exploration, and ownership. Think about how your personal experiences align with these values and be ready to share specific examples that demonstrate your commitment to them.
✨Showcase Your Leadership Skills
As an Operations Lead, you'll be managing a multi-disciplinary team. Prepare to discuss your leadership style and provide examples of how you've successfully led teams in the past. Highlight any experiences where you’ve developed team members or improved team dynamics.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to deliver high-quality experiences. Think of situations where you had to manage events or sports activities, and be ready to explain how you handled challenges while ensuring a premium service.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Use your strong interpersonal skills to engage them in conversation. Ask insightful questions about their experiences at Westfield Health Group and express genuine interest in their roles and the company culture.
