At a Glance
- Tasks: Create a welcoming wellness environment and set high hospitality standards.
- Company: Join a global tech giant known for innovation and inclusivity.
- Benefits: Competitive salary, generous leave, healthcare plans, and wellness perks.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be the face of wellness and make a real impact on users' experiences.
- Qualifications: 3+ years in hospitality with a passion for wellbeing and service excellence.
The predicted salary is between 35000 - 35000 £ per year.
Location: London (New Site), with travel
About the role
Our client, a global tech giant recognised as the world’s most widely used search platform, is looking for a Hospitality Ambassador for a new, innovative site in Central London. We are looking for the type of person that can build a wellness environment that provides safety, comfort and consistency, reflecting what the users of the facility deserve. You will be the face of our campus wellness experience. Not just in the moments you are present, but in the standard you set and the capability you build in the people around you. The Coaches, Pool Attendants, and Vendor Partners will take their cue from how you move through the space, how you read a room, how you make the small moments land.
Your responsibilities
- Create a consistently welcoming environment across the entire wellness space
- Role-model exceptional hospitality standards for the wider campus team
- Ensure every user feels seen, heard, and valued through intentional interactions
- Maintain and elevate the quality of the space, systems, and service delivery
- Build capability in others through presence, example, and consistent behaviours
- Communicate clearly and appropriately with users, colleagues, vendors, and stakeholders
What you’ll bring
- 3+ years of building environments focused on the users wellbeing.
- A passion to ensure service is always at its peak.
- Curiosity about people and your users, use feedback to improve services and environment.
- Ability to confidently and calmly communicate with users, vendors and clients, ensuring your language meets them at their level.
- A passion for holistic wellbeing and fitness.
Salary, Perks & Benefits
- Up to 35,000.00 GBP dependent on experience.
- 25 days annual leave plus 1 in lieu of Christmas period.
- Matched pension scheme
- Healthcare cash plan
- Surgical Options plan
- Westfield Rewards
- Access to health and wellbeing
Additional Information
We welcome global talent, but are currently unable to sponsor work visas. We are a proud member of inclusive employers and a Disability Confident Committed employer, we value inclusivity and want to make sure our application process is open and accessible to all candidates. Please let us know if you require reasonable adjustments to ensure the recruitment process is as comfortable as possible.
Hospitality Ambassador employer: Westfield Health Ltd.
As a Hospitality Ambassador at our innovative new site in Central London, you will thrive in a dynamic and inclusive work culture that prioritises wellness and exceptional service. With competitive benefits including a generous annual leave policy, matched pension scheme, and access to health and wellbeing resources, we are committed to fostering your personal and professional growth. Join us in creating a welcoming environment where every interaction matters, and be part of a global tech giant that values inclusivity and the wellbeing of its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Ambassador
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at the company you're eyeing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers or attend events, let your passion for wellness and hospitality shine through. Remember, they want someone who embodies the spirit of the role!
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common questions with a friend. Focus on how you can create a welcoming environment and elevate service standards, just like the job description highlights.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hospitality Ambassador
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality and wellness shine through. We want to see how much you care about creating a welcoming environment and making every user feel valued.
Tailor Your Experience:Make sure to highlight your relevant experience in building wellness-focused environments. We’re looking for specific examples that demonstrate your ability to maintain high standards and communicate effectively with users and colleagues.
Be Personable:Use a friendly and approachable tone in your application. Remember, we’re looking for someone who can connect with people, so let your personality come through in your writing!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Westfield Health Ltd.
✨Know Your Wellness Environment
Familiarise yourself with the concept of wellness in a hospitality context. Understand how to create a welcoming atmosphere and think about how you can contribute to the users' experience. Be ready to share examples from your past roles where you've successfully built such environments.
✨Showcase Your Communication Skills
As a Hospitality Ambassador, clear communication is key. Prepare to demonstrate your ability to engage with different stakeholders, from users to vendors. Think of specific instances where your communication made a positive impact and be ready to discuss them.
✨Emphasise Your Passion for Service
Let your enthusiasm for exceptional service shine through. Be prepared to talk about what service excellence means to you and how you've maintained high standards in previous roles. Share any feedback you've received that highlights your commitment to user satisfaction.
✨Demonstrate Your Curiosity About People
Highlight your curiosity about users and how you use feedback to improve services. Prepare to discuss how you've engaged with users in the past and adapted your approach based on their needs. This will show that you genuinely care about creating a positive experience.
