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- Tasks: Deliver exceptional guest service and support the Front of House Manager.
- Company: Join The QHotels Collection, a leader in hospitality with a focus on inclusivity.
- Benefits: Enjoy free health club membership, discounts, training support, and more!
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be the first impression for guests and make their stay unforgettable.
- Qualifications: Experience in front office roles and strong customer service skills required.
The predicted salary is between 25000 - 30000 £ per year.
Do you pride yourself on providing outstanding guest service? Are you a people orientated individual?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do? Reception is the first impression of the hotel a guest will experience so it is crucial you and your team provide an outstanding level of service. Supporting the Front of House Manager, you’ll be responsible for the guests stay, review room allocation, advise on rates, packages and promotions, guest issues and complaints and to maximise revenue.
Is this the role for me?
- Previous experience within a front office, reception or front of house position, or equivalent
- People management experience
- Quality & standards driven
- Outstanding customer service skills
- Conflict resolution
Compensation: Competitive salary
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that all of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Assistant Front of House Manager in Cumbernauld employer: Westerwood - Reception and Nights
Contact Detail:
Westerwood - Reception and Nights Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front of House Manager in Cumbernauld
✨Tip Number 1
Get to know the company culture! Before your interview, check out The QHotels Collection's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! Since this role is all about outstanding guest service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to showcase your conflict resolution and customer service skills.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front of house role. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the hotel well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Assistant Front of House Manager in Cumbernauld
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your outstanding customer service skills in your application. We want to see how you’ve gone above and beyond for guests in the past, so share specific examples that showcase your people-oriented approach.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Assistant Front of House Manager role. Mention relevant experience and how it aligns with what we’re looking for at The QHotels Collection.
Be Honest About Your Experience: If you have previous experience in front office or reception roles, be upfront about it. We value honesty and want to know how your background can contribute to our team. If you’ve faced challenges, share how you resolved them!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll find all the details you need to make your application stand out. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Westerwood - Reception and Nights
✨Know Your Guest Service Basics
Make sure you brush up on the fundamentals of outstanding guest service. Think about your previous experiences and be ready to share specific examples of how you've gone above and beyond for guests. This will show that you truly understand the importance of first impressions!
✨Showcase Your People Skills
As an Assistant Front of House Manager, you'll be dealing with a variety of personalities. Prepare to discuss how you've successfully managed teams or resolved conflicts in the past. Highlighting your people management experience will demonstrate that you're the right fit for the role.
✨Familiarise Yourself with The QHotels Collection
Do a bit of homework on The QHotels Collection and their values. Knowing about their commitment to diversity, inclusion, and sustainability can help you align your answers with their mission. Plus, it shows genuine interest in the company!
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or training opportunities. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.