At a Glance
- Tasks: Be the friendly face of our care home, managing enquiries and supporting daily admin tasks.
- Company: Join a family-owned care provider committed to high-quality care and supportive workplaces.
- Benefits: Earn £12.71 per hour, enjoy 5.6 weeks annual leave, and receive paid PVG and uniform.
- Other info: Join a team that values trust, respect, passion, kindness, and inclusivity.
- Why this job: Make a real difference in residents' lives while developing your career in a caring environment.
- Qualifications: Friendly, organised, and great with people; good IT skills are a plus!
The predicted salary is between 12.71 - 12.71 £ per hour.
Administration and Business Support - Westerton Care Home
Contract: Part Time
Shift Type: Days
Contracted hours: 18 hours
Our modern care home provides the highest quality of Residential, Dementia, Nursing & Respite care for 106 residents.
£12.71 per hour
Contracted to 18 hours per week over 3 days - 9.30am - 4pm
Paid PVG, pension, uniform provided
5.6 weeks annual leave (based on a full time contract)
Role Overview
As Receptionist, you will be the first point of contact for the home, creating a warm, professional and welcoming environment for residents, visitors and team members. This is a key front of house role where your communication, organisation and people skills will shape first impressions and daily experience. You will manage incoming enquiries, greet visitors and support day-to-day administrative tasks, ensuring information is handled accurately and efficiently. Supporting the wider team, you will help maintain organised systems and contribute to the smooth running of the home. Working closely with the Business Administrator and management team, you will play an important role in delivering a responsive, professional and well organised service.
What We Are Looking For
- A friendly, professional and approachable manner
- Excellent communication and interpersonal skills
- Strong organisational and administrative skills
- Good IT skills including Microsoft Office and email systems
- Ability to manage multiple tasks and prioritise effectively
- A reliable and positive approach
About us
Westerton Care Home is part of Care Concern Group, a family owned, market leading care provider with a strong and growing presence across the United Kingdom. We are committed to delivering high quality care and developing supportive, rewarding workplaces where our teams can thrive. Our five core values Trust|Respect|Passion|Kindness|Inclusivity are at the heart of everything we do, shaping the care we deliver and the environments we create. If you share these values and want to build or develop your career in care, we would love to hear from you.
Receptionist employer: Westerton Care Home
Westerton Care Home is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture rooted in trust, respect, and inclusivity. With competitive pay, generous annual leave, and opportunities for career growth within a family-owned care provider, employees can thrive in a warm and professional environment while making a meaningful impact on the lives of residents. Join us to be part of a dedicated team that values your contributions and fosters a rewarding career in care.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Westerton Care Home and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Westerton Care Home and let us see your personality shine through!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Westerton Care Home.
Get Familiar with Our Brand:Before applying, take some time to learn about Westerton Care Home and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Westerton Care Home
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Westerton Care Home.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Westerton Care Home will surely appreciate.
