At a Glance
- Tasks: Lead the digital product vision and strategy for a beloved financial brand.
- Company: Join Western Union, a global leader in innovative financial services.
- Benefits: Enjoy a hybrid work model, competitive salary, and growth opportunities.
- Other info: Collaborate with diverse teams in a dynamic, fast-paced environment.
- Why this job: Shape the future of financial services while making a real impact on customers' lives.
- Qualifications: Proven experience in digital product management and strong customer focus.
The predicted salary is between 63000 - 77000 £ per year.
EU Digital is on a mission to transform a 175+ year old loved brand into the next generation of financial services, serving customers in 30+ countries with delightful products. We are looking for a Director, Digital Product EU to define the product vision, set the strategy, and drive execution at scale. This is a high-impact leadership role that balances long-term vision with hands-on execution: you’ll shape the core remittance experience today while building new products that solve meaningful customer needs beyond remittances. You’ll combine strong customer centricity, product vision, data rigour and close cross-functional partnership to attract and retain customers.
Key Responsibilities
- Set ambitious EU product strategy defining and owning the roadmap for best-in-class remittance product as well as beyond remittance vision (wallets, banking, etc.) aligned to customer growth and engagement.
- Lead a team of product managers, analysts and designers raising the bar on product craft, data rigour, customer centricity, and ambitious problem solving.
- Champion AI tooling within your own teams to increase velocity and quality by accelerating research, prototyping, experimentation, and decision-making.
- Drive new customer growth through better onboarding, funnel optimization, referrals, lifecycle engagement, and localized experiences across European corridors.
- Improve retention with delightful products reducing friction and increasing clarity on our pricing, merchandising, network and delivery times.
- Build for high-band senders by shaping a differentiated proposition for larger transfers, including tailored verification journeys, premium features, loyalty, and support.
- Lead cross-functional execution with engineering, design, marketing, compliance, risk, and global product teams.
- Expand beyond remittances by diversifying into adjacent financial services that deepen customer relationships and lifetime value.
What We Are Looking For
- Strategic execution at scale: A rare combination of clear, high-level vision and the discipline to deliver consistently across a complex, multi-country scope. Willing to go deep into the details, remove friction, and drive high-quality outcomes at pace.
- Proven product leadership: Significant experience in digital product management within fintech, cross-border payments, neo-banking, or high-growth consumer digital platforms.
- Customer centricity: Ability to translate insights into simple, trusted, high-performing digital experiences.
- Growth and CRO Expertise: Strong expertise in growth, CRO, onboarding, localization, experimentation, and funnel analytics.
- Exceptional Communication: The ability to influence cross-functional executives, navigate a highly matrixed global organization, and advocate passionately for the European customers.
We’re Hiring: Director, Digital Product - Europe employer: Western Union
Join a forward-thinking company that is redefining financial services in London, where innovation meets tradition. As a Senior Digital Product Manager, you will thrive in a collaborative work culture that values creativity and data-driven decision-making, while enjoying benefits like 25 days of annual leave, comprehensive medical cover, and a contributory pension plan. With ample opportunities for professional growth and the chance to lead impactful projects across Europe, this role offers a meaningful career path in a dynamic environment.
