Wanted: Director, Digital Product - Europe

EU Digital is on a mission to transform a 175+ year old loved brand into the next generation of financial services, serving customers in 30+ countries with delightful products. We are looking for a Director, Digital Product EU to define the product vision, set the strategy, and drive execution at scale. This is a high-impact leadership role that balances long-term vision with hands-on execution: you’ll shape the core remittance experience today while building new products that solve meaningful customer needs beyond remittances. You’ll combine strong customer centricity, product vision, data rigour and close cross-functional partnership to attract and retain customers.

Key Responsibilities

• Set ambitious EU product strategy defining and owning the roadmap for best-in-class remittance product as well as beyond remittance vision (wallets, banking, etc.) aligned to customer growth and engagement.
• Lead a team of product managers, analysts and designers raising the bar on product craft, data rigour, customer centricity, and ambitious problem solving.
• Champion AI tooling within your own teams to increase velocity and quality by accelerating research, prototyping, experimentation, and decision-making.
• Drive new customer growth through better onboarding, funnel optimization, referrals, lifecycle engagement, and localized experiences across European corridors.
• Improve retention with delightful products reducing friction and increasing clarity on our pricing, merchandising, network and delivery times.
• Build for high-band senders by shaping a differentiated proposition for larger transfers, including tailored verification journeys, premium features, loyalty, and support.
• Lead cross-functional execution with engineering, design, marketing, compliance, risk, and global product teams.
• Expand beyond remittances by diversifying into adjacent financial services that deepen customer relationships and lifetime value.

What We Are Looking For

• Strategic execution at scale: A rare combination of clear, high-level vision and the discipline to deliver consistently across a complex, multi-country scope. Willing to go deep into the details, remove friction, and drive high-quality outcomes at pace.
• Proven product leadership: Significant experience in digital product management within fintech, cross-border payments, neo-banking, or high-growth consumer digital platforms.
• Customer centricity: Ability to translate insights into simple, trusted, high-performing digital experiences.
• Growth and CRO Expertise: Strong expertise in growth, CRO, onboarding, localization, experimentation, and funnel analytics.
• Exceptional Communication: The ability to influence cross-functional executives, navigate a highly matrixed global organization, and advocate passionately for the European customers.