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- Tasks: Lead the development of innovative financial services beyond remittances in the Philippines.
- Company: Join Western Union, a global leader in financial services with a focus on innovation.
- Benefits: Enjoy competitive incentives, insurance, and access to top-notch development platforms.
- Other info: Collaborative environment with opportunities for professional growth and development.
- Why this job: Make a real impact by shaping the future of financial services in a dynamic ecosystem.
- Qualifications: 5+ years in payments or financial services, strong communication and project management skills.
The predicted salary is between 60000 - 80000 £ per year.
This role exists to deliver on Western Union’s ‘ecosystem’ strategy in the Philippines. This ecosystem strategy centers around deploying additional financial services beyond remittances, thereby meeting more of our customers’ financial needs. The role will be part of the APAC Product Team and this successful candidate will be required to manage and own all aspects of the program including:
- Facilitating design and build of new non-remittance-based user experiences
- Defining business requirements
- Coordinating regulatory licensing and associated compliance programs
- Managing commercial relationships with suppliers
- Developing launch plans
- Internal management reporting
- Pricing and ongoing customer lifecycle management
This is a non-technical role with end-to-end accountability for each new service/products to be offered in the market. Initiating streams of work with internal legal, compliance and regulatory teams to get license applications with regulatory bodies where required to offer a product. Initiate building work with operational teams and oversee the design of processes and systems to service the customer base on these new products. Develop and finalize business requirements, direct internal resources to work on their areas accordingly and follow up on progress, keeping teams on track.
Work with marketing to design customer acquisition strategies: Define and document product requirements, features, and functionality. Draft business requirements and workflows, prioritize features, author Epics, user stories and acceptance criteria, and collaborate with the regional team to ensure product features are delivered according to specifications.
Role Requirements:
- Must have at least 5 years’ experience working with domestic and international payments.
- Experience can be gained through banks/financial services organisations, specialist payment companies, or at domestic or international schemes.
- The role will require sound process improvement, optimization, operations experience, card scheme, risk and compliance management in any of the areas of domestic payments, wallets, cards, micro-lending and/or foreign exchange.
- Experience building and launching consumer applications both on the web and mobile platforms including mobile and product management will be regarded well.
- Strong business writing, numerical analysis, and communication skills especially in dealing with different stakeholders globally.
- Experience developing basic wireframes and user journey flows will be a plus.
- Ability to work seamlessly with matrix teams, and juggle projects across multiple networks and platforms.
- Experience in FinTechs or financial services – transactional banking, payments, or remittances; working in a large corporate environment are a plus.
Benefits:
You will also have access to short-term incentives, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. Your Philippines specific benefits include:
Senior Manager, Digital Product and Ecosystem- Philippines employer: Western Union
Contact Detail:
Western Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager, Digital Product and Ecosystem- Philippines
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work at Western Union or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding the ecosystem strategy. Dive deep into how financial services are evolving in the Philippines and think about how your experience aligns with their goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in payments and product management makes you the perfect fit for this role. Keep it concise but impactful – you want to leave a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Manager, Digital Product and Ecosystem- Philippines
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Senior Manager, Digital Product and Ecosystem. Highlight your experience in financial services, especially in payments and compliance, as well as any relevant projects you've managed.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've successfully launched products or improved processes in the past, and don’t forget to mention your passion for enhancing customer experiences.
Showcase Your Communication Skills: Since this role involves dealing with various stakeholders, make sure to demonstrate your strong communication skills in your application. Use clear and concise language, and provide examples of how you've effectively collaborated with teams in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. This way, you can ensure that your application reaches the right people and stands out in our system!
How to prepare for a job interview at Western Union
✨Know the Ecosystem Inside Out
Make sure you understand Western Union's ecosystem strategy and how it applies to the Philippines. Familiarise yourself with their current offerings beyond remittances and think about how you can contribute to expanding these services.
✨Showcase Your Experience
Prepare to discuss your experience in domestic and international payments. Be ready to share specific examples of how you've improved processes or launched products in the financial services sector, as this will demonstrate your fit for the role.
✨Master the Art of Communication
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare to explain complex ideas simply, especially when discussing business requirements and user journeys.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage multiple projects. Think of scenarios where you've had to juggle different priorities and how you successfully navigated those challenges.