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- Tasks: Lead digital growth for B2C remittance and wallet products across Europe.
- Company: Join a global leader in digital payments with a focus on innovation.
- Benefits: Competitive salary, career development, and the chance to shape the future of finance.
- Other info: Dynamic role with opportunities to mentor and build high-performing teams.
- Why this job: Make a real impact on digital experiences that enhance customer engagement.
- Qualifications: 12+ years in digital payments with strong leadership and collaboration skills.
The predicted salary is between 72000 - 108000 £ per year.
This role is responsible for driving digital growth across Western Union’s European B2C remittance business by creating and delivering a corridor-driven product roadmap. This leader owns the end-to-end consumer digital experience for senders, including digital wallet capabilities, and is accountable for transaction volume, revenue growth, and customer lifetime value across priority corridors. This role requires a deep understanding of European customer behaviours and the ability to translate corridor level insights into differentiated digital product experiences that drive repeat usage and long-term engagement.
Role Responsibilities
- Own the European B2C remittance and digital wallet product roadmap with explicit accountability for corridor-level transaction growth, activation, retention and profitability.
- Define and scale digital wallet strategy as a core component of the European product ecosystem, including embedded financial solutions to drive loyalty and deeper engagement.
- Prioritise features that increase frequency, retention, and lifetime value by corridor.
- Partner with regional business leaders to align go-to-market strategies to drive revenue, transactions and customer retention.
- Continuously assess corridor and wallet performance to dynamically adjust roadmap priorities.
- Drive wallet adoption, activation and repeat usage across Europe.
- Establish corridor-level and wallet specific KPIs to define product contribution to digital growth.
- Optimise digital funnels from customer registration/login to transaction.
- Lead cross-functional delivery of key initiatives.
- Localise and optimise the global platform capabilities to specifically serve the needs of the European customer.
- Serve as the primary EU product leader representing corridor and wallet priorities in global forums.
- Own the end-to-end digital customer experience, including wallet onboarding, and ensure the experiences meet market requirements for speed, reliability and ease.
- Partner with compliance and risk teams to ensure features comply with EU country level regulations.
- Ensure risk controls, fraud prevention and transaction monitoring are properly embedded into product design.
- Collaborate with operations to minimise customer support issues.
- Lead and develop a European focused product team responsible for regional product performance.
- Communicate progress, performance and trade-offs clearly to executive stakeholders.
Role Requirements
- 12+ years of experience leading B2C digital payments, remittance, wallet or digital banking products within regulated financial services.
- Proven success scaling digital wallet solutions in Europe.
- Strong background in consumer payments, cross-border remittances, digital wallets or regulated fintech environments.
- Impeccable understanding of data and metrics, exercising high quality, data driven decisioning.
- Strong collaboration skills.
- Ability to build trust and negotiate with teams across different seniority levels and functions, including product, design, technology, marketing, compliance, business development and sales, and geographies to build products that engage our global customers.
- Experience building high performing teams.
- Proven success developing, coaching, and mentoring diverse talent, and serving as a role model across global cross functional teams.
- Excellent verbal, written and presentation skills.
Director, Digital Remittance & Wallet - Europe in London employer: Western Union
Contact Detail:
Western Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Digital Remittance & Wallet - Europe in London
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its products. We want you to be able to discuss how your experience aligns with their goals, especially in digital remittance and wallets. Show them you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We suggest focusing on common questions related to digital payments and customer engagement to really nail your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Director, Digital Remittance & Wallet - Europe in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your experience in digital payments and remittance, especially any successes you've had in scaling digital wallet solutions in Europe. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about driving digital growth in the B2C remittance space. Share specific examples of how you've improved customer experiences or increased transaction volumes in previous roles.
Showcase Your Data Skills: Since this role requires a strong understanding of data and metrics, make sure to include examples of how you've used data-driven decision-making in your past positions. We love seeing candidates who can back up their claims with solid numbers!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Western Union
✨Know Your Digital Landscape
Make sure you’re well-versed in the current trends and challenges in the digital remittance and wallet space, especially within Europe. Research Western Union’s competitors and understand their offerings. This will help you articulate how your experience aligns with the company's goals.
✨Showcase Your Data Savvy
Since this role requires a strong understanding of data and metrics, be prepared to discuss specific examples where you've used data to drive decisions. Highlight any KPIs you've established or improved in previous roles, particularly in relation to transaction growth and customer engagement.
✨Demonstrate Cross-Functional Collaboration
This position involves working with various teams, so come ready with examples of how you've successfully collaborated across different functions. Talk about how you’ve built trust and negotiated with stakeholders at various levels to achieve product goals.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific challenges related to digital wallets and remittances. Think through potential scenarios, such as driving wallet adoption or addressing compliance issues, and prepare structured responses that showcase your problem-solving skills.