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- Tasks: Drive digital growth and manage product roadmap for European remittance business.
- Company: Leading fintech company focused on innovative digital solutions.
- Benefits: Competitive salary, remote work flexibility, and opportunities for professional development.
- Why this job: Lead impactful projects that enhance customer experiences across Europe.
- Qualifications: 12+ years in product strategy, preferably in payments or fintech.
- Other info: Join a dynamic team with a focus on collaboration and growth.
The predicted salary is between 72000 - 108000 £ per year.
This Director, Digital Product role is responsible for driving digital growth across the company’s European remittance business by creating, delivering, and managing a corridor-driven product roadmap. This leader owns the end-to-end digital experience for senders, including digital wallet capabilities, and is accountable for increasing transaction volume, revenue and customer lifetime value across priority corridors.
This role requires deep understanding of European customer behaviours and the ability to translate corridor level insights into differentiated digital product experiences that drive repeat usage and long-term engagement.
Role Responsibilities- Own the European digital product roadmap with explicit accountability for corridor level growth and profitability.
- Define and scale digital wallet strategy as a core component of the European product ecosystem, including embedded financial solutions to drive loyalty and deeper engagement.
- Prioritise features that increase frequency, retention, and lifetime value by corridor.
- Partner with regional business leaders to align go-to-market strategies to drive revenue, transactions and customer retention.
- Continuously assess corridor and wallet performance to dynamically adjust roadmap priorities.
- Drive wallet adoption, activation and repeat usage across Europe.
- Establish corridor-level and wallet specific KPIs to define product contribution to digital growth.
- Optimise digital funnels from customer registration/login to transaction.
- Lead cross-functional delivery of key initiatives.
- Localise and optimise the global platform capabilities to specifically serve the needs of the European customer.
- Serve as the primary EU product leader representing corridor and wallet priorities in global forums.
- Own the end-to-end digital customer experience, including wallet onboarding, and ensure the experiences meet market requirements for speed, reliability and ease.
- Partner with compliance and risk teams to ensure features comply with EU country level regulations.
- Ensure risk controls, fraud prevention and transaction monitoring are properly embedded into product design.
- Collaborate with operations to minimise customer support issues.
- Lead and develop a European focused product team responsible for regional product performance.
- Communicate progress, performance and trade-offs clearly to executive stakeholders.
- 12+ years of experience in consumer facing product strategy, development, and management. A background in payments preferred.
- Proven success scaling digital wallet solutions in Europe.
- Strong background in fintech, payments, remittances, or regulated financial services.
- Impeccable understanding of data and metrics, exercising high quality, data driven decisioning.
- Strong collaboration skills. Ability to build trust and negotiate with teams across different seniority levels and functions, including product, design, technology, marketing, compliance, business development and sales, and geographies to build products that engage our global customers.
- Experience building high performing teams. Proven success developing, coaching, and mentoring diverse talent, and serving as a role model across global cross functional teams.
- Excellent verbal, written and presentation skills.
Director, Digital Products Europe - London employer: Western Union
Contact Detail:
Western Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Digital Products Europe - London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show us you know what we do and how you can contribute to our digital growth in Europe!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role. We want to hear how you can drive our digital wallet strategy and enhance customer engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Director, Digital Products Europe - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your experience in digital product management and any relevant achievements in fintech or payments. We want to see how your background aligns with our goals!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about driving digital growth in Europe. Share specific examples of how you've successfully scaled products in the past, especially in the digital wallet space.
Showcase Your Data Skills: Since data-driven decision-making is key for us, make sure to highlight your experience with metrics and analytics. Talk about how you've used data to inform product strategies and improve customer experiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Western Union
✨Know Your Digital Product Landscape
Before the interview, dive deep into the current trends in digital products, especially in the fintech and payments sectors. Familiarise yourself with successful digital wallet strategies in Europe and be ready to discuss how you can leverage these insights to drive growth.
✨Showcase Your Data-Driven Mindset
Prepare to discuss specific metrics and KPIs that you've used in previous roles to measure product success. Be ready to explain how you’ve made data-driven decisions that led to increased transaction volumes or customer retention, as this role heavily relies on understanding customer behaviours.
✨Demonstrate Cross-Functional Collaboration
Think of examples where you've successfully collaborated with teams across different functions, such as marketing, compliance, and technology. Highlight your ability to build trust and negotiate effectively, as this will be crucial for leading a diverse product team.
✨Prepare for Scenario-Based Questions
Anticipate questions that ask how you would handle specific challenges related to digital wallets or corridor-level growth. Practise articulating your thought process and decision-making strategies, as this will showcase your leadership capabilities and problem-solving skills.
