At a Glance
- Tasks: Lead digital growth for B2C remittance and wallet products across Europe.
- Company: Join a global leader in digital payments with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Other info: Dynamic role with a chance to build and mentor a high-performing team.
- Why this job: Shape the future of digital finance and make a real impact on customer experiences.
- Qualifications: 12+ years in digital payments with strong leadership and collaboration skills.
The predicted salary is between 100000 - 150000 £ per year.
This role is responsible for driving digital growth across Western Union’s European B2C remittance business by creating and delivering a corridor-driven product roadmap. This leader owns the end-to-end consumer digital experience for senders, including digital wallet capabilities, and is accountable for transaction volume, revenue growth, and customer lifetime value across priority corridors. This role requires a deep understanding of European customer behaviours and the ability to translate corridor level insights into differentiated digital product experiences that drive repeat usage and long-term engagement.
Role Responsibilities- Own the European B2C remittance and digital wallet product roadmap with explicit accountability for corridor-level transaction growth, activation, retention and profitability.
- Define and scale digital wallet strategy as a core component of the European product ecosystem, including embedded financial solutions to drive loyalty and deeper engagement.
- Prioritise features that increase frequency, retention, and lifetime value by corridor.
- Partner with regional business leaders to align go-to-market strategies to drive revenue, transactions and customer retention.
- Continuously assess corridor and wallet performance to dynamically adjust roadmap priorities.
- Drive wallet adoption, activation and repeat usage across Europe.
- Establish corridor-level and wallet specific KPIs to define product contribution to digital growth.
- Optimise digital funnels from customer registration/login to transaction.
- Lead cross-functional delivery of key initiatives.
- Localise and optimise the global platform capabilities to specifically serve the needs of the European customer.
- Serve as the primary EU product leader representing corridor and wallet priorities in global forums.
- Own the end-to-end digital customer experience, including wallet onboarding, and ensure the experiences meet market requirements for speed, reliability and ease.
- Partner with compliance and risk teams to ensure features comply with EU country level regulations.
- Ensure risk controls, fraud prevention and transaction monitoring are properly embedded into product design.
- Collaborate with operations to minimise customer support issues.
- Lead and develop a European focused product team responsible for regional product performance.
- Communicate progress, performance and trade-offs clearly to executive stakeholders.
- 12+ years of experience leading B2C digital payments, remittance, wallet or digital banking products within regulated financial services.
- Proven success scaling digital wallet solutions in Europe.
- Strong background in consumer payments, cross-border remittances, digital wallets or regulated fintech environments.
- Impeccable understanding of data and metrics, exercising high quality, data driven decisioning.
- Strong collaboration skills. Ability to build trust and negotiate with teams across different seniority levels and functions, including product, design, technology, marketing, compliance, business development and sales, and geographies to build products that engage our global customers.
- Experience building high performing teams. Proven success developing, coaching, and mentoring diverse talent, and serving as a role model across global cross functional teams.
- Excellent verbal, written and presentation skills.
Director, Digital Product - Europe in London employer: Western Union
At Western Union, we pride ourselves on being an exceptional employer, particularly for the Director, Digital Product role in Europe. Our dynamic work culture fosters innovation and collaboration, providing employees with ample opportunities for professional growth and development. With a focus on driving digital transformation in the remittance sector, we offer a unique chance to make a meaningful impact while enjoying competitive benefits and a supportive environment that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Digital Product - Europe in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their digital wallet strategy and be ready to discuss how you can contribute to their growth.
✨Tip Number 3
Showcase your expertise! Bring examples of your past successes in digital payments or remittance to the table. Numbers speak volumes, so highlight your achievements with data.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Director, Digital Product - Europe in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role. Highlight your experience in digital payments and remittance, especially any successes you've had in scaling digital wallet solutions in Europe. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about driving digital growth in the B2C remittance space. Share specific examples of how you've driven transaction volume and customer engagement in previous roles.
Showcase Your Data Skills:Since data-driven decision-making is key for this role, make sure to highlight your experience with metrics and KPIs. We love seeing how you've used data to optimise product performance and drive revenue growth in your past positions.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Western Union
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand the digital remittance and wallet landscape in Europe. Familiarise yourself with Western Union’s current offerings and how they compare to competitors. This will help you articulate your vision for the product roadmap and demonstrate your expertise.
✨Showcase Your Data Skills
Since this role requires a strong understanding of data and metrics, be prepared to discuss how you've used data to drive decision-making in previous roles. Bring examples of KPIs you've established and how they impacted transaction growth or customer retention.
✨Demonstrate Cross-Functional Collaboration
Highlight your experience working with diverse teams across different functions. Prepare anecdotes that showcase your ability to build trust and negotiate effectively with stakeholders, as this is crucial for leading cross-functional initiatives in this role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific challenges related to digital wallets and remittances. Think about potential issues like compliance, customer support, or feature prioritisation, and prepare structured responses that reflect your strategic thinking and problem-solving skills.
