At a Glance
- Tasks: Lead digital product strategy and drive growth in the European remittance market.
- Company: Dynamic fintech company focused on innovative digital solutions.
- Benefits: Competitive salary, remote work flexibility, and opportunities for professional development.
- Why this job: Shape the future of digital payments and make a real impact across Europe.
- Qualifications: 12+ years in product strategy, preferably in fintech or payments.
- Other info: Join a diverse team and enjoy excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
This Director, Digital Product role is responsible for driving digital growth across the company's European remittance business by creating, delivering, and managing a corridor-driven product roadmap. This leader owns the end-to-end digital experience for senders, including digital wallet capabilities, and is accountable for increasing transaction volume, revenue and customer lifetime value across priority corridors. This role requires deep understanding of European customer behaviours and the ability to translate corridor level insights into differentiated digital product experiences that drive repeat usage and long-term engagement.
Role Responsibilities- Own the European digital product roadmap with explicit accountability for corridor level growth and profitability.
- Define and scale digital wallet strategy as a core component of the European product ecosystem, including embedded financial solutions to drive loyalty and deeper engagement.
- Prioritise features that increase frequency, retention, and lifetime value by corridor.
- Partner with regional business leaders to align go-to-market strategies to drive revenue, transactions and customer retention.
- Continuously assess corridor and wallet performance to dynamically adjust roadmap priorities.
- Drive wallet adoption, activation and repeat usage across Europe.
- Establish corridor-level and wallet specific KPIs to define product contribution to digital growth.
- Optimise digital funnels from customer registration/login to transaction.
- Lead cross-functional delivery of key initiatives.
- Localise and optimise the global platform capabilities to specifically serve the needs of the European customer.
- Serve as the primary EU product leader representing corridor and wallet priorities in global forums.
- Own the end-to-end digital customer experience, including wallet onboarding, and ensure the experiences meet market requirements for speed, reliability and ease.
- Partner with compliance and risk teams to ensure features comply with EU country level regulations.
- Ensure risk controls, fraud prevention and transaction monitoring are properly embedded into product design.
- Collaborate with operations to minimise customer support issues.
- Lead and develop a European focused product team responsible for regional product performance.
- Communicate progress, performance and trade-offs clearly to executive stakeholders.
- 12+ years of experience in consumer facing product strategy, development, and management. A background in payments preferred.
- Proven success scaling digital wallet solutions in Europe.
- Strong background in fintech, payments, remittances, or regulated financial services.
- Impeccable understanding of data and metrics, exercising high quality, data driven decisioning.
- Strong collaboration skills. Ability to build trust and negotiate with teams across different seniority levels and functions, including product, design, technology, marketing, compliance, business development and sales, and geographies to build products that engage our global customers.
- Experience building high performing teams. Proven success developing, coaching, and mentoring diverse talent, and serving as a role model across global cross functional teams.
- Excellent verbal, written and presentation skills.
Director, Europe Digital Product in England employer: Western Union
Contact Detail:
Western Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Europe Digital Product in England
✨Tip Number 1
Network like a pro! Reach out to connections in the fintech and payments space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by diving deep into the company’s digital product offerings. Understand their current strategies and think about how you can contribute to their growth. Bring your ideas to the table – they’ll love your initiative!
✨Tip Number 3
Showcase your expertise in digital wallets and customer engagement during conversations. Use specific examples from your past experiences to demonstrate how you’ve driven growth and improved user experiences. This will set you apart from other candidates!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team. Let’s make it happen!
We think you need these skills to ace Director, Europe Digital Product in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Director, Europe Digital Product. Highlight your experience in digital product strategy and any relevant achievements in fintech or payments. We want to see how you can drive growth and engagement!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our needs. Be specific about your experience with digital wallets and customer engagement strategies.
Showcase Your Data Skills: Since this role requires a strong understanding of data and metrics, make sure to include examples of how you've used data-driven decision-making in your previous roles. We love seeing how you’ve leveraged insights to drive product success!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at Western Union
✨Know Your Digital Product Inside Out
Before the interview, make sure you thoroughly understand the company's digital product offerings, especially in the European market. Familiarise yourself with their digital wallet capabilities and how they drive customer engagement. This knowledge will help you speak confidently about how you can contribute to their growth.
✨Showcase Your Data-Driven Mindset
Since this role requires a strong understanding of data and metrics, be prepared to discuss how you've used data to inform product decisions in the past. Bring examples of KPIs you've established and how they impacted product performance. This will demonstrate your ability to make informed decisions that align with the company's goals.
✨Highlight Your Collaborative Skills
This position involves working with various teams across different functions. Be ready to share specific examples of how you've successfully collaborated with cross-functional teams in previous roles. Emphasising your ability to build trust and negotiate effectively will show that you're a team player who can drive results.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and strategic thinking. Think about potential challenges the company might face in the European market and how you would address them. This preparation will help you articulate your thought process and showcase your expertise in navigating complex product landscapes.