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- Tasks: Lead digital growth for our European remittance business and enhance user experience.
- Company: Join a leading fintech company focused on innovation and customer engagement.
- Benefits: Competitive salary, flexible remote work, and opportunities for professional development.
- Why this job: Make a real impact in the fintech space while driving digital transformation across Europe.
- Qualifications: 12+ years in product strategy, preferably in payments or fintech.
- Other info: Dynamic role with a focus on team development and cross-functional collaboration.
The predicted salary is between 43200 - 72000 £ per year.
This Director, Digital Product role is responsible for driving digital growth across the company's European remittance business by creating, delivering, and managing a corridor-driven product roadmap. This leader owns the end-to-end digital experience for senders, including digital wallet capabilities, and is accountable for increasing transaction volume, revenue and customer lifetime value across priority corridors.
This role requires deep understanding of European customer behaviours and the ability to translate corridor level insights into differentiated digital product experiences that drive repeat usage and long-term engagement.
Role Responsibilities- Own the European digital product roadmap with explicit accountability for corridor level growth and profitability.
- Define and scale digital wallet strategy as a core component of the European product ecosystem, including embedded financial solutions to drive loyalty and deeper engagement.
- Prioritise features that increase frequency, retention, and lifetime value by corridor.
- Partner with regional business leaders to align go-to-market strategies to drive revenue, transactions and customer retention.
- Continuously assess corridor and wallet performance to dynamically adjust roadmap priorities.
- Drive wallet adoption, activation and repeat usage across Europe.
- Establish corridor-level and wallet specific KPIs to define product contribution to digital growth.
- Optimise digital funnels from customer registration/login to transaction.
- Lead cross-functional delivery of key initiatives.
- Localise and optimise the global platform capabilities to specifically serve the needs of the European customer.
- Serve as the primary EU product leader representing corridor and wallet priorities in global forums.
- Own the end-to-end digital customer experience, including wallet onboarding, and ensure the experiences meet market requirements for speed, reliability and ease.
- Partner with compliance and risk teams to ensure features comply with EU country level regulations.
- Ensure risk controls, fraud prevention and transaction monitoring are properly embedded into product design.
- Collaborate with operations to minimise customer support issues.
- Lead and develop a European focused product team responsible for regional product performance.
- Communicate progress, performance and trade-offs clearly to executive stakeholders.
- 12+ years of experience in consumer facing product strategy, development, and management.
- A background in payments preferred.
- Proven success scaling digital wallet solutions in Europe.
- Strong background in fintech, payments, remittances, or regulated financial services.
- Impeccable understanding of data and metrics, exercising high quality, data driven decisioning.
- Strong collaboration skills.
- Ability to build trust and negotiate with teams across different seniority levels and functions, including product, design, technology, marketing, compliance, business development and sales, and geographies to build products that engage our global customers.
- Experience building high performing teams.
- Proven success developing, coaching, and mentoring diverse talent, and serving as a role model across global cross functional teams.
- Excellent verbal, written and presentation skills.
Director, Europe Digital Product - London employer: Western Union
Contact Detail:
Western Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Europe Digital Product - London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show us you know what we do and how you can contribute to our digital growth in Europe!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role. We want to hear how you can drive our digital wallet strategy and enhance customer engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Director, Europe Digital Product - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your experience in digital product management and any relevant achievements in the fintech space. We want to see how your background aligns with our goals at StudySmarter!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about driving digital growth in Europe. Share specific examples of how you've successfully scaled digital wallet solutions or improved customer experiences.
Showcase Your Data Skills: Since data-driven decision-making is key for this role, make sure to highlight your experience with metrics and analytics. We love candidates who can demonstrate how they've used data to drive product success in previous roles.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Western Union
✨Know Your Digital Product Inside Out
Before the interview, make sure you thoroughly understand the company's digital product offerings, especially in the European remittance space. Be ready to discuss how your experience aligns with their goals for digital wallet capabilities and corridor-driven growth.
✨Showcase Your Data-Driven Decision Making
Prepare examples that highlight your ability to use data and metrics to drive product strategy. Discuss specific instances where your data analysis led to increased transaction volume or customer engagement, as this role heavily relies on data-driven insights.
✨Demonstrate Cross-Functional Collaboration Skills
This position requires strong collaboration across various teams. Be ready to share stories about how you've successfully partnered with different departments, such as compliance and marketing, to launch successful products or initiatives.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and strategic thinking. Think about potential challenges in the European market and how you would address them, particularly regarding wallet adoption and customer experience.
