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- Tasks: Lead digital growth for B2C remittance and wallet products across Europe.
- Company: Join a global leader in digital payments with a focus on innovation.
- Benefits: Competitive salary, career development, and the chance to shape the future of finance.
- Other info: Dynamic role with opportunities to mentor and build high-performing teams.
- Why this job: Make a real impact on digital experiences that enhance customer engagement.
- Qualifications: 12+ years in digital payments with strong leadership and collaboration skills.
The predicted salary is between 72000 - 108000 £ per year.
This role is responsible for driving digital growth across Western Union’s European B2C remittance business by creating and delivering a corridor-driven product roadmap. This leader owns the end-to-end consumer digital experience for senders, including digital wallet capabilities, and is accountable for transaction volume, revenue growth, and customer lifetime value across priority corridors. This role requires deep understanding of European customer behaviours and the ability to translate corridor level insights into differentiated digital product experiences that drive repeat usage and long-term engagement.
Role Responsibilities
- Own the European B2C remittance and digital wallet product roadmap with explicit accountability for corridor-level transaction growth, activation, retention and profitability.
- Define and scale digital wallet strategy as a core component of the European product ecosystem, including embedded financial solutions to drive loyalty and deeper engagement.
- Prioritise features that increase frequency, retention, and lifetime value by corridor.
- Partner with regional business leaders to align go-to-market strategies to drive revenue, transactions and customer retention.
- Continuously assess corridor and wallet performance to dynamically adjust roadmap priorities.
- Drive wallet adoption, activation and repeat usage across Europe.
- Establish corridor-level and wallet specific KPIs to define product contribution to digital growth.
- Optimise digital funnels from customer registration/login to transaction.
- Lead cross-functional delivery of key initiatives.
- Localise and optimise the global platform capabilities to specifically serve the needs of the European customer.
- Serve as the primary EU product leader representing corridor and wallet priorities in global forums.
- Own the end-to-end digital customer experience, including wallet onboarding, and ensure the experiences meet market requirements for speed, reliability and ease.
- Partner with compliance and risk teams to ensure features comply with EU country level regulations.
- Ensure risk controls, fraud prevention and transaction monitoring are properly embedded into product design.
- Collaborate with operations to minimise customer support issues.
- Lead and develop a European focused product team responsible for regional product performance.
- Communicate progress, performance and trade-offs clearly to executive stakeholders.
Role Requirements
- 12+ years of experience leading B2C digital payments, remittance, wallet or digital banking products within regulated financial services.
- Proven success scaling digital wallet solutions in Europe.
- Strong background in consumer payments, cross-border remittances, digital wallets or regulated fintech environments.
- Impeccable understanding of data and metrics, exercising high quality, data driven decisioning.
- Strong collaboration skills.
- Ability to build trust and negotiate with teams across different seniority levels and functions, including product, design, technology, marketing, compliance, business development and sales, and geographies to build products that engage our global customers.
- Experience building high performing teams.
- Proven success developing, coaching, and mentoring diverse talent, and serving as a role model across global cross functional teams.
- Excellent verbal, written and presentation skills.
Director, Digital Remittance & Wallet - Europe employer: Western Union
Contact Detail:
Western Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Digital Remittance & Wallet - Europe
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their digital wallet strategies and be ready to discuss how your experience aligns with their goals. Show them you’re not just another candidate, but someone who truly gets their mission.
✨Tip Number 3
Practice your pitch! Be clear about what you bring to the table, especially your experience in B2C digital payments and remittance. Tailor your message to highlight how you can drive growth and enhance customer experiences in their specific corridors.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team and contributing to our digital growth across Europe.
We think you need these skills to ace Director, Digital Remittance & Wallet - Europe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your experience in digital payments and remittance, especially any successes you've had in scaling digital wallet solutions in Europe. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about driving digital growth in the B2C remittance space. Share specific examples of how you've improved customer experiences or increased transaction volumes in previous roles.
Showcase Your Data Skills: Since this role requires a strong understanding of data and metrics, make sure to include examples of how you've used data-driven decision-making in your past positions. We love seeing candidates who can back up their claims with solid numbers!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Western Union
✨Know Your Numbers
Make sure you come prepared with data and metrics that showcase your previous successes in digital payments or remittance. Highlight specific transaction volumes, revenue growth, or customer retention rates you've achieved in past roles. This will demonstrate your ability to drive results and make data-driven decisions.
✨Understand the Market
Dive deep into the European digital wallet landscape before your interview. Familiarise yourself with current trends, customer behaviours, and regulatory challenges. Being able to discuss these insights will show that you’re not just a candidate but a thought leader who understands the nuances of the market.
✨Showcase Collaboration Skills
This role requires strong collaboration across various teams. Prepare examples of how you've successfully partnered with product, design, technology, and compliance teams in the past. Highlight your ability to build trust and negotiate effectively, as this will be crucial for driving initiatives in a cross-functional environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and strategic thinking. Think about how you would approach challenges like increasing wallet adoption or optimising digital funnels. Practising your responses will help you articulate your thought process clearly during the interview.