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- Tasks: Drive digital growth and manage product roadmap for European remittance business.
- Company: Leading fintech company focused on innovative digital solutions.
- Benefits: Competitive salary, flexible remote work, and opportunities for professional development.
- Why this job: Lead impactful projects that enhance customer experiences across Europe.
- Qualifications: 12+ years in product strategy, preferably in payments or fintech.
- Other info: Join a dynamic team with a focus on collaboration and growth.
The predicted salary is between 36000 - 60000 £ per year.
This Director, Digital Product role is responsible for driving digital growth across the company’s European remittance business by creating, delivering, and managing a corridor-driven product roadmap. This leader owns the end-to-end digital experience for senders, including digital wallet capabilities, and is accountable for increasing transaction volume, revenue and customer lifetime value across priority corridors.
This role requires deep understanding of European customer behaviours and the ability to translate corridor level insights into differentiated digital product experiences that drive repeat usage and long-term engagement.
Role Responsibilities- Own the European digital product roadmap with explicit accountability for corridor level growth and profitability.
- Define and scale digital wallet strategy as a core component of the European product ecosystem, including embedded financial solutions to drive loyalty and deeper engagement.
- Prioritise features that increase frequency, retention, and lifetime value by corridor.
- Partner with regional business leaders to align go-to-market strategies to drive revenue, transactions and customer retention.
- Continuously assess corridor and wallet performance to dynamically adjust roadmap priorities.
- Drive wallet adoption, activation and repeat usage across Europe.
- Establish corridor-level and wallet specific KPIs to define product contribution to digital growth.
- Optimise digital funnels from customer registration/login to transaction.
- Lead cross-functional delivery of key initiatives.
- Localise and optimise the global platform capabilities to specifically serve the needs of the European customer.
- Serve as the primary EU product leader representing corridor and wallet priorities in global forums.
- Own the end-to-end digital customer experience, including wallet onboarding, and ensure the experiences meet market requirements for speed, reliability and ease.
- Partner with compliance and risk teams to ensure features comply with EU country level regulations.
- Ensure risk controls, fraud prevention and transaction monitoring are properly embedded into product design.
- Collaborate with operations to minimise customer support issues.
- Lead and develop a European focused product team responsible for regional product performance.
- Communicate progress, performance and trade-offs clearly to executive stakeholders.
- 12+ years of experience in consumer facing product strategy, development, and management. A background in payments preferred.
- Proven success scaling digital wallet solutions in Europe.
- Strong background in fintech, payments, remittances, or regulated financial services.
- Impeccable understanding of data and metrics, exercising high quality, data driven decisioning.
- Strong collaboration skills. Ability to build trust and negotiate with teams across different seniority levels and functions, including product, design, technology, marketing, compliance, business development and sales, and geographies to build products that engage our global customers.
- Experience building high performing teams. Proven success developing, coaching, and mentoring diverse talent, and serving as a role model across global cross functional teams.
- Excellent verbal, written and presentation skills.
Director, Digital Products Europe - London employer: Western Union
Contact Detail:
Western Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Digital Products Europe - London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show us you know what we do and how you can contribute to our digital growth in Europe!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with our goals, especially around digital wallets and customer engagement. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Director, Digital Products Europe - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your experience in digital product management and any relevant achievements in the fintech space. We want to see how your background aligns with our goals!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about driving digital growth in Europe and how your skills can help us achieve our mission. Keep it engaging and personal!
Showcase Your Data Skills: Since data-driven decision-making is key for this role, make sure to include examples of how you've used data to drive product success in the past. We love seeing numbers that back up your claims!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Western Union
✨Know Your Digital Product Inside Out
Before the interview, make sure you thoroughly understand the digital products and services offered by the company. Familiarise yourself with their digital wallet capabilities and how they drive customer engagement. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Data-Driven Decision Making
Prepare to discuss specific examples of how you've used data to inform product strategy in your previous roles. Highlight any metrics or KPIs you've successfully influenced, especially in relation to digital growth and customer retention. This will demonstrate your ability to make informed decisions that align with the company's goals.
✨Emphasise Collaboration Skills
Given the cross-functional nature of this role, be ready to share stories that showcase your collaboration skills. Talk about how you've worked with teams across different functions, such as compliance, marketing, and technology, to deliver successful product outcomes. This will illustrate your ability to build trust and negotiate effectively.
✨Prepare for Scenario-Based Questions
Anticipate questions that ask how you would handle specific challenges related to digital product management. Think about scenarios involving corridor-level growth, wallet adoption, or compliance issues. Practising your responses will help you articulate your thought process and problem-solving abilities during the interview.
