At a Glance
- Tasks: Lead digital growth for Western Union's European remittance and wallet products.
- Company: Join a global leader in digital payments with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Other info: Dynamic role with a chance to build high-performing teams and drive significant growth.
- Why this job: Shape the future of digital finance and make a real impact across Europe.
- Qualifications: 12+ years in B2C digital payments with strong leadership skills.
The predicted salary is between 100000 - 150000 £ per year.
This role is responsible for driving digital growth across Western Union’s European B2C remittance business by creating and delivering a corridor-driven product roadmap. This leader owns the end-to-end consumer digital experience for senders, including digital wallet capabilities, and is accountable for transaction volume, revenue growth, and customer lifetime value across priority corridors. This role requires a deep understanding of European customer behaviours and the ability to translate corridor level insights into differentiated digital product experiences that drive repeat usage and long-term engagement.
Role Responsibilities- Own the European B2C remittance and digital wallet product roadmap with explicit accountability for corridor-level transaction growth, activation, retention and profitability.
- Define and scale digital wallet strategy as a core component of the European product ecosystem, including embedded financial solutions to drive loyalty and deeper engagement.
- Prioritise features that increase frequency, retention, and lifetime value by corridor.
- Partner with regional business leaders to align go-to-market strategies to drive revenue, transactions and customer retention.
- Continuously assess corridor and wallet performance to dynamically adjust roadmap priorities.
- Drive wallet adoption, activation and repeat usage across Europe.
- Establish corridor-level and wallet specific KPIs to define product contribution to digital growth.
- Optimise digital funnels from customer registration/login to transaction.
- Lead cross-functional delivery of key initiatives.
- Localise and optimise the global platform capabilities to specifically serve the needs of the European customer.
- Serve as the primary EU product leader representing corridor and wallet priorities in global forums.
- Own the end-to-end digital customer experience, including wallet onboarding, and ensure the experiences meet market requirements for speed, reliability and ease.
- Partner with compliance and risk teams to ensure features comply with EU country level regulations.
- Ensure risk controls, fraud prevention and transaction monitoring are properly embedded into product design.
- Collaborate with operations to minimise customer support issues.
- Lead and develop a European focused product team responsible for regional product performance.
- Communicate progress, performance and trade-offs clearly to executive stakeholders.
- 12+ years of experience leading B2C digital payments, remittance, wallet or digital banking products within regulated financial services.
- Proven success scaling digital wallet solutions in Europe.
- Strong background in consumer payments, cross-border remittances, digital wallets or regulated fintech environments.
- Impeccable understanding of data and metrics, exercising high quality, data driven decisioning.
- Strong collaboration skills. Ability to build trust and negotiate with teams across different seniority levels and functions, including product, design, technology, marketing, compliance, business development and sales, and geographies to build products that engage our global customers.
- Experience building high performing teams. Proven success developing, coaching, and mentoring diverse talent, and serving as a role model across global cross functional teams.
- Excellent verbal, written and presentation skills.
Director, Digital Product - Europe employer: Western Union
At Western Union, we pride ourselves on being an exceptional employer, particularly for the Director, Digital Product role in Europe. Our dynamic work culture fosters innovation and collaboration, providing employees with ample opportunities for professional growth and development. With a focus on driving digital transformation in the remittance sector, we offer a unique chance to make a meaningful impact while enjoying competitive benefits and a supportive environment that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Digital Product - Europe
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their digital wallet strategies and be ready to discuss how your experience aligns with their goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be clear about what you bring to the table, especially regarding driving digital growth and enhancing customer experiences. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Director, Digital Product - Europe
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you really understand the role and what we’re looking for. Dive into the job description and highlight key responsibilities and requirements that resonate with your experience. This will help you tailor your application to show us why you're the perfect fit!
Be Authentic:We want to hear your voice! Don’t be afraid to let your personality shine through in your application. Share your unique experiences and insights that relate to the role. Remember, we’re looking for someone who can connect with our customers, so showing your authentic self is key.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your skills and impact. Use metrics where possible to quantify your success—this helps us see the value you can bring to our team. Think about how your past roles have prepared you for this position.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Western Union
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand the digital remittance and wallet landscape in Europe. Familiarise yourself with Western Union’s current offerings and be ready to discuss how you would enhance their product roadmap based on corridor-level insights.
✨Showcase Your Data Skills
Since this role requires a strong grasp of data and metrics, prepare to discuss specific examples where you've used data-driven decision-making to drive product success. Bring along any relevant KPIs or performance metrics from your previous roles that demonstrate your impact.
✨Demonstrate Cross-Functional Collaboration
Highlight your experience working with diverse teams across different functions. Be ready to share stories about how you’ve built trust and negotiated with stakeholders at various levels to achieve product goals, especially in regulated environments.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and strategic thinking. Think about potential challenges in driving wallet adoption and customer retention, and come prepared with actionable strategies that align with the company’s goals.
