At a Glance
- Tasks: Lead the digital product vision and strategy for a beloved financial brand across Europe.
- Company: Join a historic brand transforming into a next-gen financial services leader.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on customer-centric solutions and cross-functional collaboration.
- Why this job: Make a real impact by shaping innovative financial products that delight customers.
- Qualifications: Proven experience in digital product management within fintech or high-growth platforms.
The predicted salary is between 100000 - 150000 £ per year.
EU Digital is on a mission to transform a 175+ year old loved brand into the next generation of financial services, serving customers in 30+ countries with delightful products. We are looking for a Director, Digital Product EU to define the product vision, set the strategy, and drive execution at scale.
This is a high-impact leadership role that balances long-term vision with hands-on execution: you’ll shape the core remittance experience today while building new products that solve meaningful customer needs beyond remittances. You’ll combine strong customer centricity, product vision, data rigour and close cross-functional partnership to attract and retain customers.
Key Responsibilities- Set ambitious EU product strategy defining and owning the roadmap for best-in-class remittance product as well as beyond remittance vision (wallets, banking, etc.) aligned to customer growth and engagement.
- Lead a team of product managers, analysts and designers raising the bar on product craft, data rigour, customer centricity, and ambitious problem solving. You’ll champion AI tooling within your own teams to increase velocity and quality by accelerating research, prototyping, experimentation, and decision-making.
- Drive new customer growth through better onboarding, funnel optimization, referrals, lifecycle engagement, and localized experiences across European corridors.
- Improve retention with delightful products reducing friction and increasing clarity on our pricing merchandising, network and delivery times.
- Build for high-band senders by shaping a differentiated proposition for larger transfers, including tailored verification journeys, premium features, loyalty, and support.
- Lead cross-functional execution with engineering, design, marketing, compliance, risk, and global product teams.
- Expand beyond remittances diversifying into adjacent financial services that deepen customer relationships and lifetime value.
- Strategic execution at scale: A rare combination of clear, high-level vision and the discipline to deliver consistently across a complex, multi-country scope. Willing to go deep into the details, remove friction, and drive high-quality outcomes at pace.
- Proven product leadership: Significant experience in digital product management within fintech, cross-border payments, neo-banking, or high-growth consumer digital platforms.
- Customer centricity: Ability to translate insights into simple, trusted, high-performing digital experiences.
- Growth and CRO expertise: Strong expertise in growth, CRO, onboarding, localization, experimentation, and funnel analytics.
- Exceptional Communication: The ability to influence cross-functional executives, navigate a highly matrixed global organization, and advocate passionately for the European customers.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Digital Product - Europe in City of London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Western Union. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Director, Digital Product - Europe in City of London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Western Union.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Western Union's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Western Union
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Western Union.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Western Union will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Western Union employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
