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- Tasks: Lead global teams in automation and technology transformation while driving operational excellence.
- Company: Join Western Union, a leader in global technology and innovation.
- Benefits: Competitive salary, health insurance, relocation support, and professional development opportunities.
- Why this job: Make a significant impact by shaping corporate culture and driving large-scale transformations.
- Qualifications: 10+ years in business technology with strong leadership and stakeholder engagement skills.
- Other info: Relocation to Vilnius, Lithuania required; hybrid work model with in-person collaboration.
The predicted salary is between 4875 - 8180 £ per month.
Join Western Union as Director of Corporate Business Services — a key leadership role that requires relocation to Vilnius, Lithuania for candidates currently based outside the country.
The Director, Corporate Business Services plays a critical leadership role and oversees teams across Intelligent Automation (IA), Robotics Automation (RA), and Application Support. This role is designed for a strategic people and operations leader - someone who can strengthen leadership maturity within the team, enhance stakeholder management, and enable scalability across our global technology operations. You will partner closely with leaders across the U.S. and Europe to ensure alignment, collaboration, and delivery excellence.
Role Responsibilities
- Lead and develop a combined Intelligent Automation and Application Support organization, fostering a high-performance culture focused on accountability, collaboration, and continuous improvement.
- Coach and mentor team leads, building leadership depth and maturity within the organization.
- Drive modernization of the Intelligent Automation function into a broader automation and process excellence practice (AI + ML + process engineering).
- Oversee the transition of support operations toward a sustainable, insourced model — reducing dependency on external vendors and strengthening internal capabilities.
- Build trusted relationships with senior stakeholders (including Finance, Corporate Services, Compliance, and Operations leadership) to ensure technology solutions and automation initiatives align with business needs.
- Facilitate strong collaboration across teams in the U.S., Europe, India and other locations fostering cultural alignment and effective communication.
- Partner with the VP of Business Technology Services to prioritize, design, and execute the strategic roadmap for corporate technology transformation.
- Enhance stakeholder management practices, equipping leaders to navigate complex global and matrixed environments effectively.
- Establish clear metrics, and OKRs to measure operational performance and business impact.
Role Requirements
- Willingness and ability to relocate to Vilnius, Lithuania if you are currently based abroad.
- 10+ years of experience in business technology, automation, or process management roles, with strong experience in people leadership or management positions.
- Proven ability to lead and scale teams in global or matrixed organizations.
- Strong background in people leadership, stakeholder engagement, organizational development and change management.
- Demonstrated success in managing senior stakeholder relationships and navigating corporate and cross-regional dynamics.
- Experience in process automation, technology operations, or intelligent automation programs.
- Strong understanding of technology-enabled business transformation and support functions.
- Excellent communication and influencing skills; able to engage with Directors, VPs, and global leadership.
- Strategic mindset, with a focus on coaching, developing, and empowering leaders.
- Familiarity with global team dynamics.
Salary
The monthly gross base salary range is 5,875 – 9,791 EUR. This range represents anticipated low and high end of the salary for this position. This role is also eligible for an annual variable target incentive (which includes long-term incentives) that aligns with individual and company performance. Actual salaries will vary based on candidate’s qualifications, skills and competencies.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few.
- Private Health Insurance (3 options)
- Life & Accident Insurance
- Additional days off
- Wide variety of discounts and special offers
- Free Fitness facilities
- Volunteering activities
- Referral program
- Relocation Buddy support upon request
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
Director, Corporate Business Services (requires relocation) in City of London employer: Western Union
Contact Detail:
Western Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Corporate Business Services (requires relocation) in City of London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Western Union on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show how your leadership style aligns with their focus on collaboration and high performance. We want to see that you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led teams through change and delivered results. We love hearing about real experiences that showcase your strategic mindset and people leadership.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you top of mind as they make their decision.
We think you need these skills to ace Director, Corporate Business Services (requires relocation) in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Director, Corporate Business Services role. Highlight your experience in leading teams and driving operational transformation, as these are key aspects of the job.
Showcase Your Leadership Skills: We want to see how you've built high-performing teams and engaged with senior stakeholders. Use specific examples that demonstrate your ability to coach and mentor others, as well as your strategic mindset.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. This will help us understand your qualifications and how you can contribute to our global technology operations.
Apply Through Our Website: Don’t forget to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Western Union
✨Know Your Stuff
Before the interview, dive deep into Western Union's operations, especially in Intelligent Automation and Robotics Automation. Familiarise yourself with their recent projects and how they align with your experience in business technology and process management.
✨Showcase Leadership Skills
Prepare examples that highlight your experience in leading high-performing teams and driving operational transformation. Be ready to discuss how you've coached and mentored team leads, as this role requires a strong focus on developing leadership maturity.
✨Engage with Stakeholders
Think of specific instances where you've successfully built relationships with senior stakeholders. Be prepared to discuss how you navigated complex corporate dynamics and ensured alignment between technology solutions and business needs.
✨Cultural Fit Matters
Since this role involves collaboration across various regions, demonstrate your understanding of global team dynamics. Share experiences that showcase your ability to foster cultural alignment and effective communication within diverse teams.
