At a Glance
- Tasks: Manage daily operations of a fun-filled soft play centre for families.
- Company: Join a vibrant team dedicated to creating joyful experiences for children.
- Benefits: Enjoy company events, pension, gym membership, and on-site parking.
- Other info: Flexible hours, including weekends and school holidays, for a dynamic work environment.
- Why this job: Lead a passionate team and make a positive impact on children's playtime.
- Qualifications: Experience in management, strong leadership, and excellent customer service skills.
The predicted salary is between 32850 - 40150 £ per year.
We are looking for an experienced and proactive Soft Play Centre Manager to take full operational and commercial responsibility for a standalone soft play centre.
You will oversee the day-to-day running of the centre, ensuring we provide a safe, clean, welcoming and enjoyable environment for children and families.
This is a hands-on management role with responsibility across health and safety, staffing, customer experience, operations and financial performance.
The role requires a flexible approach to working hours, including evenings, weekends and peak periods, in line with the needs of the centre.
Responsibilities
- Manage the day-to-day operations ensuring an efficient and welcoming service
- Handle guest inquiries and complaints, resolving issues promptly and professionally.
- Ensure the centre complies with all relevant legislation, regulations, health & safety, industry standards and safeguarding requirements.
- Oversee cleanliness, safety checks and equipment maintenance, carrying out weekly checks and managing faults and repairs reactively and proactively.
- Lead and manage the centre team, training, rotas, performance, absence and day-to-day staffing, including hands-on support during busy periods and staff shortages.
- Monitor customer feedback and implement improvements to enhance the overall experience and opportunities to increase revenue.
- Oversee bookings, and and events, ensuring a high-quality and smooth delivery.
- Support marketing and promotional activities (social media, local partnerships, events)
Desired
- Proven experience in a similar setting.
- Strong leadership skills with the ability to motivate and develop a team
- Excellent customer service skills with a focus on creating positive guest experiences
- Knowledge of health and safety regulations related to indoor play areas or similar environments
- Flexible availability, including weekends and school holidays
Benefits
- Company events
- Company pension
- Gym membership
- On-site parking
Soft Play Centre Manager employer: Western Trading Group
Join our vibrant team as a Soft Play Centre Manager, where you will play a pivotal role in creating a safe and enjoyable environment for families. We pride ourselves on fostering a supportive work culture that values employee growth, offering opportunities for training and development alongside competitive benefits such as gym membership and company events. Located in a family-friendly area, this position not only allows for hands-on management but also provides the chance to make a meaningful impact in the community.
