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For Companies At a Glance
- Tasks: Manage patient queries, book appointments, and provide excellent customer service.
- Company: Join the largest GP surgery in Billericay with a supportive team.
- Benefits: Part-time hours with a friendly work environment and training provided.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Good education, customer service experience, and strong communication skills.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
Western Road Surgery is looking to recruit a receptionist tojoin our team on a Part time basis. The role will be a regular 18 hours, withan additional 5 hours of regular holiday cover.
Main duties of the job
Our Reception team are the first point of contactfor patients whether they walk in, phone in, or use triage or email. The roleincludes booking appointments, arranging prescriptions, and dealing with alltypes of requests that come in from patients.
About us
Western Road Surgery is a busy and growing teaching practicein Billericay, Essex.
Our team is made up of 6 Partners, Nurses, Pharmacists, a GPAssistant, Care-Co Ordinators, Practice Manager, Secretaries, Administratorsand Receptionists. You will be working closely alongside our Practice Managerand supporting her in that role.
Billericay is a commuter town in Essex. The Surgery islocated a 5-minute walk from the Station and backs onto the High Street whichis full of places to enjoy a coffee or lunch break. We work with the otherpractices in town as part of Billericay PCN.
Job responsibilities
You will work within a team of 5-6 receptionists each day tomanage incoming calls, emails and triage requests from patients. This willinclude booking appointments, sharing test results, arranging prescriptionsetc. Youll also manage tasks from other healthcare professionals such asdistrict nurses, sharing these with the correct team members.
Youll provide support to the Clinical team, which couldinclude chaperoning examinations or restocking rooms. Youll also support withgeneral administration and filing of records.
Person Specification
Experience
- – have experience of working within a receptionist role, ideally within a primary care general practice position, but this is not essential.
- have experience of receiving and making telephone calls in a previous role.
- – have strong IT skills and be able to use computer-based systems experience of SystmOne would be advantageous but not essential as training will be provided
- – have strong organisational skills
- – have strong communication skills, both verbal and written, with the ability to communicate effectively with internal staff as well as external agencies and patients
- – be able to work effectively within a team, as well as to work independently. This list is not exhaustive and is subject to change by request of the practice manager and partners.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12.41 an hour18 regular hours per week, 5 cover when colleagues on leave
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GP Receptionist employer: Western Road Surgery
Contact Detail:
Western Road Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GP Receptionist
✨Tip Number 1
Get to know the practice! Research Western Road Surgery and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the role of a GP Receptionist, especially your customer service skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Western Road Surgery on LinkedIn. They might share insights about the work culture or even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace GP Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and receptionist roles. We want to see how your skills match what we're looking for at Western Road Surgery!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about joining our team and how you can contribute to our busy practice. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of interaction with patients and staff, make sure your written application reflects your strong communication skills. Clear and concise language goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Western Road Surgery
✨Know the Practice Inside Out
Before your interview, take some time to research Western Road Surgery. Familiarise yourself with their services, values, and the community they serve. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a GP Receptionist, you'll be the first point of contact for patients. Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your ability to remain calm under pressure and your knack for effective communication.
✨Practice Common Interview Questions
Anticipate questions related to your organisational skills, IT proficiency, and teamwork. Practising your responses can help you articulate your thoughts clearly. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being punctual shows respect for the interviewer's time and demonstrates your reliability—qualities that are essential in a busy practice like Western Road Surgery.
