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- Tasks: Lead workplace investigations, ensuring fairness and integrity in every case.
- Company: Join Western Power, a leader in the Energy Transition, committed to innovation and community service.
- Benefits: Enjoy flexible work arrangements, additional leave options, and wellness days.
- Why this job: Be part of a culture that values respect, dignity, and accountability while making a real impact.
- Qualifications: Emotional intelligence, experience in investigations, and knowledge of employment law are essential.
- Other info: Diversity is valued; applications from all backgrounds are encouraged.
The predicted salary is between 28800 - 42000 £ per year.
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Chances are, you’ve seen our journey toward the Energy Transition. So, you’ll know by now we’re all about doing things differently! We know it’s our people who’ll drive us to where we need to be, so we want to make sure they get to come to work every day and feel safe, valued & respected.
Now, we’re building something new: a dedicated team of Case Management Specialists who are ready to step up and champion a culture where respect, dignity, and accountability aren’t just buzzwords – they’re in the fabric of how we work every day.
We’re looking for up to three Case Management specialists to manage the full journey of our workplace investigations – making sure every story is heard, every investigation is fair, and every outcome reflects genuine care and integrity.
Your Role in Action
- Be a key voice in protecting what matters most – a culture built on respect, dignity, and accountability. When concerns are raised, you’ll be the person others trust to listen without judgment, ask the right questions, and help uncover the full picture.
- You’ll lead workplace investigations that go beyond process – they create real clarity, restore trust, and support fair, thoughtful outcomes. You’ll engage with empathy, act with integrity, and ensure every person’s experience is heard and valued.
- Advocate for employees and the organisation alike by delivering clear, honest reports that tell the full story and guide meaningful, just outcomes.
- Own the full investigation journey – from the first report to interviews and evidence analysis, ensuring every step is fair, transparent, and trauma-informed.
- Be a trusted ally, creating safe, supportive spaces where employees, including union and frontline staff, feel empowered to share their truth without fear.
- Navigate complex conversations with empathy and clarity, keeping key stakeholders informed while fiercely safeguarding confidentiality and trust.
- Maintain meticulous case files that hold up under legal and regulatory scrutiny, standing as a testament to thoroughness and fairness.
What Make You a Great Fit
- You lead with emotional intelligence – you can hold space for people going through tough situations, deliver hard truths with care, and offer honest feedback to senior leaders — all while staying grounded and respectful. You get that empathy and accountability go hand in hand.
- End-to-end? You’ve done it all. Scoping, planning, interviewing, reporting – in environments where complexity, scale, and unions are part of the everyday.
- You see what others might miss – you know that behind every complaint is a complex story. You’re skilled at navigating the grey areas, spotting inconsistencies, and staying steady and fair when emotions run high.
- You know your way around employment law – whether it’s awards, enterprise agreements, or compliance frameworks, you don’t just understand them – you work with them confidently!
- You think big picture – you’re not just here to close cases; you’re here to make things better. You spot trends, flag risks, and contribute to a healthier, more respectful culture.
- Bonus points if you have worked in a large, unionised environment!
By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. You will also benefit from a range of perks and opportunities, including:
- Over 50% of our employment opportunities are driven by career progression.
- Flexible work arrangements to support part time work, working hours and working from home arrangements.
- The opportunity to purchase up to four weeks of additional leave per year.
- Access to salary packaging, social club activities, and discounted health insurance and gym membership.
- An award-winning employee recognition and benefits programme.
- An innovative team culture that’s enabling the transition to renewable energy and decarbonisation.
- In addition to standard leave, enjoy three wellness leave days each year.
Applications close on 25 July 2025
We value diversity and inclusivity, encouraging applications from all backgrounds, including women, Aboriginal and Torres Strait Islander people, and LGBTQIA+ communities. Find out more about our and
Learn more about Western Power here:
Find out how we’re building A Network for Life:
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Case Management Specialist employer: Western Power
Contact Detail:
Western Power Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Management Specialist
✨Tip Number 1
Familiarise yourself with the principles of emotional intelligence. As a Case Management Specialist, your ability to empathise and communicate effectively is crucial. Consider how you can demonstrate these skills in conversations or networking opportunities.
✨Tip Number 2
Research workplace investigation processes and best practices. Understanding the nuances of conducting fair and transparent investigations will set you apart. Engage with online forums or professional groups to gain insights from others in the field.
✨Tip Number 3
Network with professionals who have experience in unionised environments. They can provide valuable perspectives on navigating complex workplace dynamics, which is essential for this role. Attend industry events or join relevant LinkedIn groups to connect.
✨Tip Number 4
Stay updated on employment law and compliance frameworks. This knowledge is vital for ensuring that your investigations are thorough and legally sound. Consider subscribing to legal newsletters or taking short courses to enhance your understanding.
We think you need these skills to ace Case Management Specialist
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly understand the responsibilities and requirements of a Case Management Specialist. Tailor your application to highlight relevant experiences that demonstrate your ability to manage workplace investigations with empathy and integrity.
Craft a Compelling Cover Letter: Your cover letter should reflect your understanding of the company's culture and values. Emphasise your emotional intelligence and experience in handling complex situations. Use specific examples to illustrate how you've successfully navigated similar challenges in the past.
Highlight Relevant Experience: In your CV, focus on your end-to-end case management experience. Detail your skills in scoping, planning, interviewing, and reporting. Mention any familiarity with employment law and your ability to work in unionised environments, as these are key aspects of the role.
Proofread and Edit: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a role that requires meticulous case management.
How to prepare for a job interview at Western Power
✨Showcase Your Emotional Intelligence
As a Case Management Specialist, emotional intelligence is key. Be prepared to demonstrate your ability to empathise with others and handle sensitive situations. Share examples from your past experiences where you successfully navigated complex conversations with care and respect.
✨Understand Employment Law
Familiarise yourself with relevant employment laws and compliance frameworks before the interview. Being able to discuss these confidently will show that you are well-prepared and knowledgeable about the legal aspects of case management, which is crucial for this role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage workplace investigations. Think of specific instances where you had to scope, plan, or report on a case, and be ready to explain your thought process and outcomes.
✨Demonstrate Your Commitment to Culture
The company values a culture of respect, dignity, and accountability. Be sure to articulate how you can contribute to this culture. Discuss your understanding of the importance of creating safe spaces for employees and how you would advocate for both employees and the organisation.
