At a Glance
- Tasks: Support customers and drive sales while managing accounts and orders.
- Company: Join a supportive and innovative team at Western Global.
- Benefits: Competitive salary, generous holiday, health incentives, and professional development.
- Other info: Flexible hybrid work environment with opportunities for advancement.
- Why this job: Make a real impact in customer service and grow your career.
- Qualifications: Experience in customer service, strong communication skills, and IT proficiency.
The predicted salary is between 26000 - 27500 £ per year.
We are looking for a highly motivated and enthusiastic individual to join us as a Customer Service Representative on a part time basis. The role is responsible for supporting the Business Development Manager in following up on leads, prospecting for new customers, and setting confirmed appointments with customers. They will also support order management and account management processes such as setting up new accounts for billing, preparing quotes and quoting support in delivering solutions, helping coordinate shipments, and post-shipment support.
What Will You Be Doing?
- Driving New & Existing Business
- Be the primary contact for customers and prospects related to sales.
- Educating customers on products that best fit their needs and technical specifications.
- Spotting, generating, and managing profitable sales opportunities with new and existing customers.
- Supporting BDMs (Business Development Managers) with market research to find potential new customers and product applications.
- Carrying out team administration needs as and when required including following up on sales leads or quotations.
Customer Focus
- Entering all sales activities into the customer relationship management (CRM) system (NetSuite).
- Developing long‑term customer relationships, ensuring high levels of customer service.
- Providing quotations to customers when appropriate.
- Supporting key accounts to ensure a high‑quality service is provided and all opportunities are maximized.
- Providing day‑to‑day contact to ensure orders are managed, products and services are delivered, and quality is ensured.
- Ensuring that any customer complaints are acted in a swift and timely manner.
Administrative
- Be responsible for receiving and transferring inbound calls, acting as a barrier for unwanted ‘cold’ calls.
- Arranging sales meetings between clients and the Business Development Manager.
- Working with the BDM Team to support pipelines and forecasting.
- Supporting with follow‑up tasks, activity notes, and new client communications to keep the BDM on the road.
What We Are Looking For In Our Ideal Customer Service Representative
- Experience in a similar role, ideally within the manufacturing industry or technical environment.
- Good standard of IT capability e.g. Microsoft Outlook & Word.
- Previous use of a CRM tool ideally NetSuite.
- Analytical and problem‑solving skills.
- Excellent attention to detail.
- Confident communicator on the telephone and in person.
- High levels of both verbal and written communication.
- Ability to effectively organize and prioritize.
- Multi‑task to meet deliverables with little supervision.
What Can We Offer You?
- We offer a market competitive pay and benefits program, as well as opportunities for advancement, knowledge and skills development, and recognition of achievements.
- Financial Incentives: Annual salary review and Life Insurance (4 X base salary).
- Generous Holiday: 25 days paid holiday + Bank Holidays (option to buy another 5 days).
- Personal and Family Time: Paid Volunteering and Enhanced Parental Leave.
- Retirement Planning: 5% Employer Contribution & 5% Employee Contribution.
- Health Incentives: Cycle to Work Scheme, Private Medical Insurance and access to Employee Assistance Programme (EAP) to support mental health.
- Salary sacrifice car lease scheme with significant tax and NI savings on electric cars.
- Personal and Professional Development opportunities with dedicated budgets for study support.
- Dedicated training budgets and opportunities for professional growth and career advancement.
- Supportive work environment built on taking care of each other, decisiveness, resilience, responsiveness, and accountability with a reward and recognition scheme based on these values.
Western Global is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, color, religion, national origin, gender, sexual orientation, gender identity, disability, military/veteran status or other characteristics protected by law.
Customer Service Representative - Part Time employer: Western Global
At Western Global, we pride ourselves on being an excellent employer, offering a supportive and dynamic work environment in Yate, Bristol. Our part-time Customer Service Representatives enjoy competitive salaries, generous holiday allowances, and a strong focus on personal and professional development, ensuring that every team member has the opportunity to grow and thrive. With a commitment to employee well-being and a culture that values teamwork and recognition, we are dedicated to creating a rewarding workplace for all.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Part Time
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to be a confident communicator. Try role-playing with a friend or family member to get comfortable with common interview questions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully handled customer issues. This will demonstrate your ability to manage challenges effectively.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative - Part Time
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience, especially in customer service or technical environments, and show us how you can drive new business and support our team.
Show Off Your Communication Skills:Since this role involves a lot of communication, both written and verbal, make sure to demonstrate your skills in your application. Use clear and concise language, and don’t forget to mention any experience you have with CRM tools like NetSuite!
Be Enthusiastic!:We love a motivated and enthusiastic candidate! Let your passion for customer service shine through in your application. Share examples of how you've gone above and beyond for customers in the past.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and get you on the path to joining our awesome team!
How to prepare for a job interview at Western Global
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with the tasks mentioned in the job description, like supporting the Business Development Manager and managing customer accounts. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
As a Customer Service Representative, strong communication is key. Prepare examples of how you've effectively communicated with customers in the past, whether over the phone or in person. Practising common interview questions can help you articulate your thoughts clearly and confidently.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled challenges or resolved customer complaints. Think about how you can showcase your analytical skills and attention to detail, as these are crucial for managing orders and providing high-quality service.
✨Familiarise Yourself with CRM Tools
Since experience with CRM tools like NetSuite is preferred, it’s a good idea to brush up on your knowledge of such systems. If you have prior experience, be prepared to discuss how you used it to manage customer relationships and sales activities effectively.
