Customer Service Representative in Bristol

We are looking for a highly motivated and enthusiastic individual to join us as a Customer Service Representative on a part-time basis. The role is responsible for supporting the Business Development Manager in following up on leads, prospecting for new customers, and setting confirmed appointments with customers. They will also support order management and account management processes such as setting up new accounts for billing, preparing quotes and quoting support in delivering solutions, helping coordinate shipments, and post-shipment support.

Responsibilities

• Be the primary contact for customers and prospects related to sales.
• Educate customers on products that best fit their needs and technical specifications.
• Spot and manage profitable sales opportunities with new and existing customers.
• Support BDMs (Business Development Managers) with market research to find potential new customers and product applications.
• Carry out team administration needs as and when required, including following up on sales leads or quotations.
• Enter all sales activities into the customer relationship management (CRM) system (NetSuite).
• Develop long-term customer relationships, ensuring high levels of customer service.
• Provide quotations to customers when appropriate.
• Support key accounts to ensure a high-quality service is provided and all opportunities are maximized.
• Provide day-to-day contact to ensure orders are managed, products and services are delivered, and quality is ensured.
• Ensure that any customer complaints are acted on in a swift and timely manner.
• Receive and transfer inbound calls, acting as a barrier for unwanted “cold” calls.
• Arrange sales meetings between clients and the Business Development Manager.
• Work with the BDM Team to support pipelines and forecasting.
• Support with follow-up tasks, activity notes, and new client communications to keep the BDM on the road.

Qualifications

• Experience in a similar role, ideally within the manufacturing industry or technical environment.
• Good standard of IT capability (e.g. Microsoft Outlook & Word).
• Previous use of a CRM tool, ideally NetSuite.
• Analytical and problem-solving skills.
• Excellent attention to detail.
• Confident communicator on the telephone and in person.
• High levels of both verbal and written communication.
• Ability to effectively organize and prioritize.
• Multi-task to meet deliverables with little supervision.

Western Global delivers best-in-class storage solutions with speed and precision wherever and whenever power, fuel, and water are needed around the world. Our responsiveness and commitment to customer satisfaction have fueled our significant growth. We pride ourselves on having a great culture that values caring, fearlessness, resilience, responsiveness, and accountability. Attracting and retaining talented individuals is crucial to our success. Our values are the foundation we stand on every day, and a promise we live out daily, driving us to be the kind of employer our team can rely on and the kind of partner our customers can trust. The strength of our teams and our internal culture are major contributors to our continued growth and success.

Benefits

• Financial Incentives: Annual salary review and Life Insurance (4× base salary).
• Generous Holiday: 25 days paid holiday + Bank Holidays (option to buy another 5 days).
• Personal and Family Time: Paid Volunteering and Enhanced Parental Leave.
• Retirement Planning: 5% Employer Contribution & 5% Employee Contribution.
• Health Incentives: Cycle to Work Scheme, Private Medical Insurance, and access to Employee Assistance Programme (EAP) to support mental health.
• Salary sacrifice car lease scheme with significant tax and NI savings on electric cars.
• Personal and Professional Development opportunities with dedicated budgets for study support.
• Dedicated training budgets and opportunities for professional growth and career advancement.
• Supportive work environment built on taking care of each other, decisiveness, resilience, responsiveness, and accountability with a reward and recognition scheme based on these values.