Administrator in Nottingham

Job overview

The Western Eye hospital is a specialist eye hospital that sees thousands of patients via our Emergency department and Outpatient services.

We currently have a full time permanent vacancy for an enthusiastic and well-motivated individual to join our outpatient administration team at The Western eye hospital.

The successful applicant must have excellent customer service skills, a good telephone manner, should be enthusiastic and well-motivated, together with the ability to interact with staff, patients, their families, and external agencies are essential.

Main duties of the job

• To be able to work on your own initiative and without direct supervision.
• Ability and resilience to manage a large number of telephone calls
• To have an ability to work effectively as part of a team
• To have prioritising and organisational skills
• Be flexible to the needs of the service
• To be able to recognise and meet deadlines
• Have the ability to learn new skills and processes quickly
• Be able to work with discretion, sensitivity and maintain confidentiality
• The successful post holder will be used to working within a customer service environment be proactive and able to take initiative to solve problems
• Provide administrative support for allocated clinics. Ensuring clinic numbers are maintained at a level that is safe for both patients and staff, including cancelling and rebooking patients where necessary and maintaining and validating service activity reports.
• Telephone patients to remind them of their appointment time and date.
• Work within a rota covering incoming calls for up to 50% of the week

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person specification

Education/ qualifications

Essential criteria

• Educated to A-level standard (Level 3) or able to demonstrate equivalent* knowledge, skills and experience gained through work or structured learning.
• Good general standard of education, including English and Maths, or ability to evidence these skills through experience
• Experience in a customer-facing role (e.g. reception, hospitality, retail, call handling or administrative role).
• Experience of working in a busy environment with competing demands

Desirable criteria

• Customer service training or similar non-clinical qualification

Experience

Essential criteria

• Experience in a customer-facing role (e.g. reception, hospitality, retail, call handling or administrative role
• Experience of working in a busy environment with competing demands.

Desirable criteria

• Experience working with people from diverse cultural, social and linguistic backgrounds
• Experience of working within a healthcare service

Skills/knowledge/abilities

Essential criteria

• Outstanding interpersonal and customer service skills – warm, calm, welcoming and able to put people at ease.
• Accuracy, and attention to detail, especially when entering patient information and managing appointments
• Ability to stay composed under pressure and manage queues, difficult conversations or conflicting priorities

Desirable criteria

• Ability to communicate in more than one language commonly spoken in north-west London

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on

We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).

Vacancy Closing Date

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

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