Ramsey Center Operations Assistant - #T00940

Posting Information

The primary responsibility of this position is to provide assistance to the operation of the Ramsey Center during events. This position includes, but not limited to the following:
Assistance in the seating areas; provide guests with directions or other venue information; help guests locate their assigned seats; report any ticketing problems to a supervisor; depending on event, you may use a scanner at the door to scan tickets or work in a position to allow/disallow access into the event area based on the customer\’s credentials; provide ticket sales and customer service to students, faculty and staff of WCU, as well as patrons outside of campus; you will be trained to handle and account for cash and process ticket sales for all ticketed events. You will be trained in using the WCU online ticketing system and take phone orders, balance your cash drawer at the end of your shift or event and how to communicate to customers event information and answer questions effectively while also learning the Ramsey Center building layout, including location of restrooms, first aid room, concession stand and ticket office.
Assistance with the work crew completing event setups and strikes (i.e. stage, tables, chairs, sound, lighting, basketball court, etc.) Other duties will include custodial activities and facility cleaning. Additional duties may include working as a concert stage hand, spot light operator and security for events.

Customer service oriented, Calculator, Phone Calls

Graduation from High School; or an equivalent combination of education and experience.

Posting Text

Applicants must apply online.

PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.

Qualified applicants will be contacted by the department directly if selected for interview.

Please Note: Temporary employees are paid bi-weekly on an hourly basis and do not receive benefits.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.

Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment.

All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.

Western Carolina University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, and veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Additionally, the University promotes the realization of equal employment opportunity for minorities, women, persons with disabilities, and veterans through its affirmative action program.

Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at jobs@email.wcu.edu.

The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.