At a Glance
- Tasks: Lead and develop a world-class technical support team while enhancing lifecycle services.
- Company: Join Westermo, a rapidly growing international tech company at the forefront of industrial networking.
- Benefits: Enjoy a hybrid work environment, competitive salary, and opportunities for professional growth.
- Other info: Be part of a fun, innovative culture that values teamwork and continuous learning.
- Why this job: Make a real impact by transforming technical services into a strategic business unit.
- Qualifications: Strong knowledge of Ethernet, industrial networking, and experience in leading technical teams.
The predicted salary is between 44817 - 54777 £ per year.
The Lifecycle & Technical Services Manager is responsible for leading and developing Westermo UK's Technical Services function, ensuring the delivery of world-class technical support whilst growing a profitable lifecycle services business. The role combines leadership of the Technical Support Team with the development and execution of service offerings that maximise customer value throughout the lifecycle of Westermo solutions. This includes Professional Services, Service Level Agreements (SLAs), Technical Training, Health Checks, Cybersecurity Support, Network Audits, Lifecycle Management and Managed Services.
A key objective of the role is to transform our Technical Services from a reactive support function into a strategic business unit that improves customer retention, creates recurring revenue streams, and strengthens Westermo's position as a trusted industrial networking partner. Building and managing the technical resources will also be a key requirement to ensure that day-to-day product support continues, along with delivering our in-house and customer-based training courses.
We are looking for an experienced and commercially minded technical leader who is passionate about delivering exceptional customer support and developing people. You will combine a strong technical background in industrial networking with the ability to identify customer needs, develop value-added services and turn opportunities into sustainable business growth. You will be confident working with customers, leading and developing a technical team, and collaborating closely with Sales and other parts of the business. A proactive, customer-focused approach is essential, together with the ability to think strategically while remaining comfortable getting involved in technical issues and customer projects when required.
- Strong knowledge of Ethernet and industrial networking.
- Understanding of industrial cybersecurity, including IEC 62443 and CRA.
- Experience leading and developing technical teams.
- Strong customer-facing troubleshooting and consultancy skills.
- A commercial mindset with the ability to develop technical and lifecycle services.
In return, we offer a friendly, open culture where you get the opportunity to learn from skilled colleagues every day. A mature and caring leadership in a flat organisation. We like to have fun together and we regularly enjoy social activities as a team. We believe that magic happens when people meet. We are a learning organization and we truly love to try new things, think outside the box and be innovative together!
Location: Hybrid / Southampton, England
Job type: Full time
Employment contract: Permanent
About Westermo: Welcome to a rapidly growing international company, thriving at the forefront of cutting edge technology. Westermo develops and manufactures advanced devices for industrial data communication, used in mission-critical installations and harsh industrial environments. The very robust and secure communication networks built with our products provide a high value for our customers. We are focused on leveraging growth opportunities in our market and are devoted to delivering the world's best industrial networks. This is achieved through a very dynamic work environment where teamwork and loyalty are valued. Strong and honest relationships with colleagues, customers, and suppliers are important to us. We have an open culture where we share knowledge, learn from one another and explore new ideas, allowing us to constantly improve.
Lifecycle & Technical Services Manager in Fareham employer: Westermo
Westermo offers a dynamic work environment focused on professional growth and development. Employees benefit from a culture that emphasizes teamwork and innovation, with opportunities to lead and transform technical services into strategic business units. The company is committed to delivering world-class technical support and creating recurring revenue streams, making it an attractive employer for those looking to make a significant impact in the industrial networking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Lifecycle & Technical Services Manager in Fareham
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Lifecycle & Technical Services Manager role you’re after at Westermo.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Westermo a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Westermo.
✨Apply Through Company Websites
When you spot a role like Lifecycle & Technical Services Manager at Westermo, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Lifecycle & Technical Services Manager in Fareham
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Lifecycle & Technical Services Manager, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Westermo a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Westermo specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Westermo
✨Brush Up on Core Engineering Principles
Before heading into the interview with Westermo, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Westermo want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
