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- Tasks: Lead a team to support families in selecting meaningful memorials.
- Company: Join one of the largest independent crematoria operators in the UK.
- Benefits: Competitive salary, commission, 33 days holiday, and health benefits.
- Other info: Ongoing training and a supportive team environment.
- Why this job: Make a real difference every day while developing your career.
- Qualifications: Sales experience and strong communication skills required.
The predicted salary is between 37000 - 40000 £ per year.
40 hours per week working flexibly over 5 days of the week (which will include weekend availability appointments & after hour appointments when required).
Salary from £37,000 - £40,000 per annum + Commission + Benefits Permanent New Southgate Cemetery & Crematorium.
Have you always wanted to use your transferable Sales / Customer skills in a role where you can truly make a difference every day? If so, we would love to hear from you! We are one of the largest independent operators of crematoria in the UK, supported by almost 500 empathetic and dedicated individuals and we are growing. Like many of our colleagues, you might not have considered this line of work before, however with industry training provided and ongoing career development, you will find it one of the most varied and rewarding opportunities you could ever imagine.
The role involves leading and supporting a small team of 2-3 Memorial Advisors, ensuring that site memorial budgets and KPIs are consistently achieved. You will take an active and hands-on role in guiding bereaved families through the process of selecting a memorial that thoughtfully honours their loved one. This is an ethical, consultative sales role centred on building trust, understanding individual needs, and supporting families at every stage of their memorial journey.
Key responsibilities:
- Care & Consultative Sales: Build trusted, long-term relationships with bereaved families. Use active listening and sensitive questioning to understand needs, grief stages, and personal wishes. Present all memorial options (e.g., headstones, jewellery, living memorials, plot choices). Conduct appointments in person, by phone, and via the Chronicle system. Walk families through the grounds to help them visualise options. Provide cost breakdowns and process transactions.
- Operational & Administrative Duties: Manage the full memorial process from enquiry to installation. Liaise with suppliers, including stonemasons, to coordinate orders. Handle emails, calls, paperwork, and customer queries. Support dispersal/interment of cremated remains. Maintain high standards across buildings, grounds, and memorial areas.
- Business & Commercial Focus: Responsible for achieving monthly memorial sales targets for yourself and your team. Maintain consistency of memorial offerings across the site. Identify new memorial opportunities and support group-wide initiatives. Monitor competitors and local market trends. Build relationships with external stakeholders to grow business.
- People & Collaboration: Lead, develop and support a small team within the memorial office including regular 1-2-1’s and performance reviews. Work closely with Crematorium & Cemetery Manager, Head of Division, and Operations Managers and our stonemasons. Support wider site operations during staff absence. Share best practice across the Westerleigh Group.
- Quality, Compliance & Safety: Ensure all memorial services meet Westerleigh standards and relevant legislation. Uphold high health & safety standards. Respond to customer feedback and manage complaints appropriately. Contribute to innovation and continuous improvement.
This role requires flexibility and pulling together as one team to support each other and provide the exceptional care and service that we are known for.
About you: Previous experience as a Sales Manager / Sales Team Leader / Sales Supervisor, Sales Consultant / Account Manager, Client Relationship Manager, Business Development Manager / Funeral Manager or in a role that involved consultative sales e.g. Jewellery Store Manager / Luxury Retail Manager. Experience of leading a team. Consultative sales experience and proven track record. Natural communicator with a flair for building relationships and providing excellent customer service. Empathy, professionalism, and ability to handle sensitive situations. Resilient and organised with excellent attention to detail. A good active listener, sometimes our customers will want to take things slow and chat their options over a cup of tea and that’s fine by us. Flexible approach to hours. Excellent Administration and IT skills. Comfortable using Word / Excel, writing emails and letters. A real team player, with compassion and the desire to make a difference every day.
What We Offer: If you would like to join the Westerleigh team, you can be sure of a warm welcome, ongoing training and development and a sense of pride by truly making a difference every day to the families we serve. No two days are the same and many of our Managers have developed their careers within the business. The values we champion are Safety First, Exceptional Care, Uniquely Personal and One Team.
In addition to salary, you will also be eligible for the following benefits:
- Memorial sales bonus
- 33 days holiday (Includes 8 days bank holiday)
- Life Assurance
- A choice between 7% employer pension contribution or 5% contribution + private healthcare cover (Bupa)
- Access to a wide range of retail discounts and wellbeing support
- Ongoing learning & development
- Employee Assistance / Occupational health support Program
- Mindfulness App
- Mental Health First Ambassadors
- The benefit we hope you’ll never need: Free Cremation benefit for Immediate family
- Bereavement Leave
- Enhanced maternity & paternity pay
- Recognition scheme
- Free Flu jab
- Smart uniform and PPE provided
- Free parking
What next? Start a career with significance by applying today. We generally advertise vacancies for a minimum of 1 week before reviewing applications. We reserve the right to close the application window sooner if a significant number of applications are received. If you’re not contacted, please assume you have been unsuccessful. Unfortunately, feedback is not always possible due to the volume of applications we receive.
Memorial Sales Manager employer: Westerleigh
Contact Detail:
Westerleigh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Memorial Sales Manager
✨Tip Number 1
Get to know the company inside out! Research New Southgate Cemetery & Crematorium and understand their values, mission, and the services they offer. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your consultative sales approach. Think about how you can build trust and rapport with bereaved families. Role-play scenarios with friends or family to get comfortable with sensitive topics and active listening.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a positive impact.
We think you need these skills to ace Memorial Sales Manager
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your experiences and how they relate to the role. Authenticity goes a long way in making a connection.
Tailor Your Application: Make sure to customise your application for the Memorial Sales Manager position. Highlight your relevant sales experience and how it aligns with our values of care and integrity. Show us why you’re the perfect fit for this unique role!
Show Your Empathy: This role is all about supporting families during a sensitive time. Use your application to demonstrate your understanding of empathy and how you’ve successfully navigated similar situations in the past. We love candidates who can connect on a personal level!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Westerleigh
✨Understand the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Memorial Sales Manager. Familiarise yourself with the consultative sales approach and how to build trust with bereaved families. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Showcase Your Empathy and Communication Skills
In this role, empathy is key. Prepare examples from your past experiences where you've successfully navigated sensitive situations or built strong relationships with clients. Practising active listening techniques can also help you convey your ability to connect with families during their difficult times.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific scenarios, such as guiding a family through memorial options. Think about how you would approach these conversations, keeping in mind the importance of sensitivity and understanding individual needs. This will showcase your consultative sales skills effectively.
✨Demonstrate Your Leadership Experience
As a Memorial Sales Manager, you'll be leading a small team. Be ready to discuss your leadership style and provide examples of how you've supported and developed team members in the past. Highlighting your ability to motivate others while achieving sales targets will set you apart from other candidates.