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- Tasks: Engage with funeral directors and communities to promote our funeral plans and provide support.
- Company: Join a compassionate team at Westerleigh Funeral Plans, making a difference in people's lives.
- Benefits: Enjoy 32 days holiday, car allowance, life assurance, and ongoing training.
- Why this job: Make meaningful connections while helping others plan for the future.
- Qualifications: Sales experience preferred; full training provided for those new to the sector.
- Other info: Flexible working options and a supportive environment for personal growth.
40 hours per week
Starting salary £28,300 per annum
£3k OTE
£5k car allowance
Benefits
Work base at Howe Bridge Crematorium
Travel required throughout the North West, Midlands and North Wales.
Hybrid working from home occasionally also available
Permanent role
Are you a natural communicator who loves building genuine connections with people? If you’re enthusiastic, self-motivated, and driven to achieve results with the ability to deliver warmth, care, and professionalism then we’d love to hear from you.
We’ve recently launched Westerleigh Funeral Plans to help funeral directors provide peace of mind to those they serve in their local community and who want to plan and pre-pay for their funeral. We’re looking for someone special to work with funeral directors, our local crematorium teams, and directly with local community groups to share the benefits of funeral planning, and why a Westerleigh Funeral Plan should be their first choice.
Like many of our colleagues, you might not have considered our sector before, however, with industry training provided and ongoing career development, you will find it one of the most varied and rewarding opportunities you could ever imagine.
The role
- You’ll be the face of Westerleigh Funeral Plans in your region and divide your time across three key areas of focus:
- Funeral Director engagement – to promote and raise awareness of our funeral plan products and services in person and over the phone.
- Community Engagement – Using your creativity to organise and deliver region wide community promotional and engagement events to raise awareness and generate enquiries from prospective funeral plan customers.
- Funeral plan sales - Supporting face to face those looking to plan ahead, providing clear guidance and peace of mind through our tailored funeral plans whilst adhering to FCA regulation.
You will have a base at Howe Bridge Crematorium however travel will be required throughout the North West, Midlands and North Wales. There is also scope for occasional home working.
This rewarding opportunity also involves:
- Collaborate with the Crematorium Managers across the region to identify potential funeral director businesses through which you can promote the benefits of funeral planning.
- Identify and pursue new business development opportunities within the local community, including partnerships with funeral directors and other relevant organisations, to expand the reach and distribution of Westerleigh’s funeral plan products.
- Confidently meet with both funeral directors and prospective funeral plan customers to promote Westerleigh Funeral Plans and ensuring they meet their needs, contributing to increased sales.
- Generate awareness and leads through the proactive local promotion activity of the benefits of Westerleigh’s funeral plan options and the high-quality services and facilities available at Westerleigh Crematoria.
- Provide exceptional service across various communication channels (phone, email, web, live chat, etc.) in all customer interactions.
- Support customers with interest in Westerleigh’s wider cremation, burial and memorial product offerings, ensuring you direct them to the right colleague to find the solution best suited to their needs.
- Handle sensitive customer queries, from potentially vulnerable customers, with empathy and professionalism, ensuring timely and accurate responses.
- Process applications accurately, ensuring any necessary amendments are handled swiftly, and ensure customer satisfaction is achieved at every step of the FCA regulated sales process.
- Work collaboratively as part of One Team to meet the service level agreements (SLAs) and promote continuous learning and process improvement.
- Share feedback, insights, and recommendations for improving product and service offerings and internal processes to enhance overall customer experience.
- Operate in line with FCA regulatory expectations, the FCA Consumer Duty and documented internal policies and procedures.
- Engage in coaching and development sessions, embracing feedback to improve personal performance and contribute to the overall success of the team.
- Maintain accurate and up-to-date customer records in our systems, ensuring compliance with data protection regulations such as GDPR.
- Ensure customer data is managed securely, in line with company policies and standards, while always prioritising customer privacy and security.
- Develop a deep knowledge of our products and services so you can respond confidently to questions and share the benefits with customers.
About you
- Previous experience in a consultative Sales orientated role working to targets. This could be as a Sales Consultant, Sales Executive, Field Sales Executive, Sales Advisor.
- Experience of selling funeral plans / insurance plans / knowledge of FCA compliance would be beneficial however not essential as full training is provided.
- Due to the travel element of the role a full driving licence and own transport is essential.
- The ability to generate customer leads through proactive work addressing relevant customer opportunities in your region.
- Self-motivated with a passion for meeting and exceeding targets ethically.
- The ability to talk confidently about a range of products and tailoring responses to meet customer needs, both B2B and B2C.
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy.
- Excellent communication skills – both written and verbal.
- You’ll need to pass a DBS (criminal record) check to be considered for this role.
- Resilient and able to build strong relationships with potential customers, offering compassionate and professional support.
What We Offer
If you would like to join our team, you can be sure of a warm welcome, ongoing training and development and a sense of pride by truly making a difference every day to our customers.
In addition to salary, you will also be eligible for the following benefits:
- 32 days holiday (includes bank holidays)
- Up to £3k OTE
- Car allowance
- Life Assurance
- Ongoing learning & development
- Pension scheme
- Access to a wide range of retail discounts and wellbeing support
- Life Assurance
- Mindfulness App
- Mental Health Ambassadors
- The benefit we hope you’ll never need: Free Cremation benefit for Immediate family
- Bereavement Leave
- Enhanced maternity & paternity pay
- Employee Assistance / Occupational health support Program
- Recognition scheme: Above & Beyond vouchers
- Free Flu jab
- Free parking
What next?
Start a career with significance by applying today. We generally advertise vacancies for a minimum of 1 week before reviewing applications. We reserve the right to close the application window sooner if a significant number of applications are received. If you’re not contacted, please assume you have been unsuccessful. Unfortunately, feedback is not always possible due to the volume of applications we receive.
Regional Funeral Plan Sales Consultant in Manchester employer: Westerleigh
Contact Detail:
Westerleigh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Funeral Plan Sales Consultant in Manchester
✨Tip Number 1
Get to know the company inside out! Research Westerleigh Funeral Plans and understand their values, services, and community impact. This will help you connect better during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend local events related to the funeral industry. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Practice your pitch! Prepare a short, engaging introduction about yourself and why you’re the perfect fit for the role. This will come in handy when meeting potential employers or at networking events.
✨Tip Number 4
Don’t forget to follow up! After any interview or networking event, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make decisions.
We think you need these skills to ace Regional Funeral Plan Sales Consultant in Manchester
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm and passion for the role.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention specific examples that demonstrate your ability to connect with people and drive results.
Keep It Clear and Concise: We appreciate a well-structured application. Keep your language clear and to the point, making it easy for us to see why you’d be a great fit for the Regional Funeral Plan Sales Consultant role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Westerleigh
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Westerleigh Funeral Plans and the benefits they offer. Familiarise yourself with the key features and how they can help customers. This will not only show your enthusiasm but also allow you to answer questions confidently.
✨Showcase Your Communication Skills
As a Regional Funeral Plan Sales Consultant, strong communication is key. Prepare examples of how you've successfully built relationships in previous roles. Think about times when you've handled sensitive conversations with empathy and professionalism, as this will resonate well with the interviewers.
✨Demonstrate Your Community Engagement Ideas
Since community engagement is a big part of the role, come prepared with creative ideas for local promotional events. Think about how you could raise awareness of funeral planning in your area and be ready to discuss these ideas during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Practice responses that highlight your resilience and ability to provide compassionate support, ensuring you align your answers with the values of Westerleigh.