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- Tasks: Support families through their memorial journey with care and compassion.
- Company: Join the largest independent crematoria operator in the UK.
- Benefits: Competitive salary, commission, 32 days holiday, and ongoing training.
- Why this job: Make a real difference every day while developing your career.
- Qualifications: Sales experience and excellent communication skills required.
- Other info: Flexible working hours and a supportive team environment.
40 hours per week working flexibly over 5 days of the week (which will include weekend availability appointments & after hour appointments when required).
Salary from £25,799 - £27,500 per annum. Commission and benefits available.
FTC to cover maternity leave at Forest Park Crematorium.
Have you always wanted to use your transferable Sales / Customer skills in a role where you can truly make a difference every day? Are you able to commit to a fixed term contract to cover maternity leave? If so, we would love to hear from you!
We are the largest independent operator of crematoria in the UK, employing more than 500 empathetic and dedicated individuals and we are growing. Like many of our employees, you might not have considered this line of work before; however, with industry training provided and ongoing career development, you will find it one of the most varied and rewarding opportunities you could ever imagine.
The role involves offering dedicated one-to-one support and guidance when discussing the variety of memorial options available, helping families honour their loved ones in a way that is uniquely personal to them for now and years to come. You will be leading bereaved families through their Memorial Journey with exceptional care, being mindful of the different stages of the grief journey.
This role is very much an ethical, consultative sales role focused on building trusted relationships over time, matching back specific solutions to individual needs, from simple ideas to grand plans. It’s down to you to help make their wishes come true.
You will be involved in a variety of tasks each day including:
- Active listening and asking questions to understand the family and their grief process, the person they have lost, key challenges, memorial options and what is important to them.
- Developing a consistent and ethical consultative sales approach, prioritising our families’ needs as opposed to a hard sell.
- Leading and managing our commercial conversations with exceptional care.
- Ensuring our families are presented with every possible choice to create a memorial that is uniquely personal to them.
- Making calls and booking appointments with families.
- Using our bespoke IT system called Chronicle (training provided) to discuss memorial options, which can include jewellery options, the material a headstone is made from, the colour and font of any engraving, whether they would like a tree/living memorial, the plot area etc.
- Walking the grounds with a family to show them different plots available and give them an idea of what the memorials look like once created.
- Answering the phone, actioning email enquiries and sending outbound paperwork/letters.
- Liaising with different suppliers to place orders and bring everything together once all decisions have been made by the family.
- Providing the family with a breakdown of costs and processing the final transactions, so the ability to use basic Excel will be required.
- Communicating with families about memorial leases and extensions, overseeing renovations and repairs to memorials, and maintaining accurate record keeping.
This role requires flexibility and pulling together as one team to support each other and provide the exceptional care and service that we are known for.
About you:
- Previous experience as a Sales Executive / Sales Advisor / Sales Assistant / Sales Representative / Sales Consultant / Funeral Arranger.
- Consultative sales experience.
- Natural communicator with a flair for building relationships and providing excellent customer service.
- Ability to speak to people in a caring and understanding manner.
- Resilient and organised with excellent attention to detail.
- A good active listener, sometimes our customers will want to take things slow and chat their options over a cup of tea.
- Excellent Administration and IT skills.
- Comfortable using Word / Excel, writing emails and letters.
- A real team player, with compassion and the desire to make a difference every day.
What We Offer:
If you would like to join the Westerleigh team, you can be sure of a warm welcome, ongoing training and development, and a sense of pride by truly making a difference every day to the families we serve. No two days are the same and many of our Managers have developed their careers within the business. The values we champion are Safety First, Exceptional Care, Uniquely Personal and One Team.
In addition to salary, you will also be eligible for the following benefits:
- Commission from sales
- 32 days holiday (Includes 8 days bank holiday) pro rata
- Life Assurance
- Access to a wide range of retail discounts and wellbeing support
- Ongoing learning & development
- Pension scheme
- Employee Assistance / Occupational health support Program
- Mindfulness App
- Mental Health Ambassadors
- Free Cremation benefit for Immediate family
- Bereavement Leave
- Enhanced maternity & paternity pay
- Recognition scheme
- Free Flu jab
- Smart uniform and PPE provided
- Free parking
What next?
Start a career with significance by applying today. We generally advertise vacancies for a minimum of 1 week before reviewing applications. We reserve the right to close the application window sooner if a significant number of applications are received. If you’re not contacted, please assume you have been unsuccessful. Unfortunately, feedback is not always possible due to the volume of applications we receive.
Memorial Advisor in Ilford employer: Westerleigh
Contact Detail:
Westerleigh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Memorial Advisor in Ilford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Forest Park Crematorium. Understand their values and what makes them unique in the industry. This will help you connect better during your conversation and show that you're genuinely interested.
✨Tip Number 2
Practice your active listening skills. In this role, you'll be guiding families through a sensitive time, so being able to listen and respond thoughtfully is key. Try role-playing with a friend to get comfortable with asking open-ended questions and showing empathy.
✨Tip Number 3
Showcase your consultative sales experience! Think of examples from your past roles where you've built relationships and provided tailored solutions. Be ready to share these stories during your interview to demonstrate how you can apply those skills as a Memorial Advisor.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Memorial Advisor in Ilford
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your unique experiences and how they relate to the role of a Memorial Advisor.
Tailor Your Application: Make sure to customise your application for this specific role. Highlight your sales and customer service skills, and explain how they can help you support families during their memorial journey. Show us why you're the perfect fit!
Show Empathy: This role is all about providing exceptional care. In your application, demonstrate your understanding of the grieving process and how you can offer compassionate support to families. We value empathy highly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team at Forest Park Crematorium!
How to prepare for a job interview at Westerleigh
✨Understand the Role
Before your interview, take some time to really understand what being a Memorial Advisor entails. Familiarise yourself with the key responsibilities and think about how your previous sales or customer service experience can translate into this role. This will help you articulate your fit for the position.
✨Show Empathy and Care
This role is all about supporting families during a difficult time. During the interview, demonstrate your ability to communicate in a caring and understanding manner. Share examples from your past where you've shown empathy, as this will resonate well with the interviewers.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how they support their staff. This shows that you're genuinely interested in the role and want to ensure it's the right fit for you too.
✨Practice Active Listening
During the interview, practice active listening. This means fully engaging with the interviewer’s questions and responding thoughtfully. It’s a crucial skill for a Memorial Advisor, so showcasing it in your interview will highlight your suitability for the role.