Crematorium Manager

Working flexibly, 5 days per week which will include regular weekends, evenings and early mornings on a rota basis. 40 hours per week. Our core operating hours are between 6am – 10pm daily, so the ability to work flexibly across 5 days of the week will be required.

£40,000 - £45,000 range per annum + Site performance bonus + Benefits. Permanent role at West Berkshire Crematorium.

Have you always wanted to use your transferable Management skills in a role where what you do can truly make a difference every day? Would you enjoy leading a close-knit team with a sense of camaraderie not found in a generic job? If so, we would love to hear from you!

We are the largest independent operator of crematoria in the UK, employing more than 500 empathetic and dedicated individuals and we are growing. Like many of our employees, you might not have considered our industry before; however, with ongoing growth and passionate collaborative colleagues, you will find it one of the most varied and rewarding opportunities you could ever imagine.

The role involves leading one of our sites, providing a crucial service to the local communities that we serve. It’s a privilege to provide the space for families to reflect and remember their loved ones all year round, not just on the day of a service. Using your strong leadership skills and commercial acumen will ensure your site is set up for success. You’ll have full ownership of typical business management activities, from the day-to-day running and operational performance of the site and P&L, to the development of your site team, ensuring the culture reflects our values and that our reputation for quality & exceptional care is maintained.

Your ideas and creativity will help shape the individuality of your site. Some of our Crematorium Managers have implemented bee hives, wildflower meadows, animal habitats, regular quiz nights and coffee mornings to name but a few! When you join us, it’s an opportunity to be a part of something truly meaningful and significant.

Additional detail about the role:

• People: Lead the site team to deliver best in class service to the bereaved and funeral director partners. Manage site team in all aspects of day-to-day activity including monitoring performance in relation to KPI’s and budget, ongoing development, and recruitment.
• Quality: Deliver the highest standards of quality in compliance and services, ensuring all services adhere to Westerleigh standards, policy and relevant legislation. Maintenance and development of cemetery, liaising with grave diggers and grounds teams to ensure burials are carried out to the highest standard (for sites with cemetery). Monitor customer feedback and deliver the highest standards of health and safety.
• Business: Responsibility for the commercial performance of your site. Drive improvements in volume through active pursuit of new opportunities and building relationships both in and out of normal catchment area. Develop and nurture relationships with external stakeholders and customers including Funeral Directors and local community individuals/groups to develop new/additional business and promote the Westerleigh and site brand.

This role requires flexibility and pulling together as one team to support each other and provide the exceptional care and service that we are known for.

About you:

An experienced Business Manager and leader of people who loves to develop people and continue learning new things. Bereavement sector experience e.g. Funeral Director / Crematorium Manager or similar would be beneficial but not essential. A real team player with natural compassion and the desire to make a difference every day. Confident communicator able to speak to people in a caring and empathetic manner.

What We Offer: If you would like to join the Westerleigh team, you can be sure of a warm welcome, ongoing training and development and a sense of pride by truly making a difference every day to the families that we serve. In addition to salary, you will also be eligible for the following benefits:

• Site performance bonus
• 33 days holiday (Includes 8 days bank holiday)
• Life Assurance
• A choice between 7% employer pension contribution or 5% contribution + private healthcare cover (Bupa)
• Access to a wide range of retail discounts and wellbeing support
• Ongoing learning & development
• Employee Assistance / Occupational health support Program
• Mindfulness App
• Mental Health First Ambassadors
• Free Cremation benefit for Immediate family
• Bereavement Leave
• Enhanced maternity & paternity pay
• Recognition scheme
• Free Flu jab
• Smart uniform and PPE provided
• Free parking

What next? Start a career with significance by applying today. We generally advertise vacancies for a minimum of 1 week before reviewing applications. We reserve the right to close the application window sooner if a significant number of applications are received. If you’re not contacted, please assume you have been unsuccessful.