Crematorium Assistant x 5 Working flexibly, 5 days per week which will include regular weekends, evenings and early mornings on a rota basis. 40 hours per week Our core operating hours are between 6am – 10pm daily, so the ability to work flexibly across 5 days of the week will be required. Variations in working hours will always be discussed in advance. From £26,842 per annum + £500 salary uplift after qualification + discretionary performance bonus + Benefits Permanent Aum Crematorium AUM is partnering with Westerleigh Group to bring a new crematorium to the community in 2027, specifically designed to accommodate Hindu, Jain and Sikh funeral rites, while welcoming families and individuals of all faiths and beliefs, as well as those with no religious affiliation. We are recruiting now to ensure plenty of time for training to ensure you are set up for success. You may not have considered a career in this sector before – and that’s absolutely fine. Many of our colleagues joined us from completely different backgrounds, bringing valuable transferable skills and experiences with them. With full industry training provided, along with ongoing learning and career development, this is an opportunity to build a rewarding career in a role where every day is different and the work you do has a genuine and lasting impact on the families and communities we serve. The role No two days will be the same as each family and service are uniquely personal. You will be involved in a variety of tasks each day including: Cremation – You’ll be fully trained and work towards an accredited FBCA qualification under supervision and guidance from experienced colleagues. You will be involved in the end to end cremation process and ashes management. You will need to be able bodied as there will be manual handling involved in this process. PPE will be provided for your safety. Supporting different funeral traditions – AUM has been specifically designed to accommodate Hindu, Jain and Sikh funeral rites, which can involve different traditions, timings and requirements. You’ll be trained and supported to understand and respectfully follow these practices, helping to ensure every family can say goodbye in a way that is meaningful to them. An open mind, willingness to learn and respect for different cultures and traditions are essential. Chapel - Preparation of the chapel hall before each service and welcoming the families and Funeral Directors attending and directing them to their seats. Ensuring the correct music / visual tributes are played, orders of service are in place and offering support as required. Administration - Answering the telephone with great customer service skills, using Chronicle / Word / Excel, helping families with queries / collection of ashes / planning a service to showing a family around the grounds to view memorial options. Ad hoc work – for example some basic gardening or making sure the site is tidy and presentable.This role requires flexibility and pulling together as one team to support each other and provide the exceptional care and service that we are known for. About you Any previous bereavement / funeral industry experience would be beneficial (Crematorium Assistant / Crematorium Technician / Funeral Operative / Funeral Arranger etc) however not essential as full industry training is provided. Other suitable backgrounds could include Retail, Hospitality, Care, or other Customer Service orientated industries where making a difference to others is important. Emotionally resilient and organised with excellent attention to detail. You will need to be able bodied as manual handling will be part of this role. PPE will be provided for your safety. A real team player with natural compassion and the desire to make a difference every day. Flexible in approach to working hours. Comfortable communicator able to speak to people in a caring and understanding manner. Good level of IT skills and comfortable with Word / Excel and emails.What We Offer If you would like to join the Aum team, you can be sure of a warm welcome, ongoing training and development and a sense of pride by truly making a difference every day to the families we serve. The values we champion are Safety First, Exceptional Care, Uniquely Personal and One Team. In addition to salary, you will also be eligible for the following benefits: Discretionary performance bonus 32 days holiday (Includes 8 days bank holiday) Ongoing learning & development Pension scheme Smart uniform and PPE provided Free parkingWhat next? Start a career with significance by applying today. We generally advertise vacancies for a minimum of 1 week before reviewing applications. We reserve the right to close the application window sooner if a significant number of applications are received. If you’re not contacted, please assume you have been unsuccessful. Unfortunately, feedback is not always possible due to the volume of applications we receive
Crematorium Assistant employer: Westerleigh
Westerleigh Crematorium offers a unique and meaningful work environment for Payroll Administrators, where you can contribute to a compassionate industry while enjoying a hybrid working model. With a strong focus on employee development, competitive benefits including a performance bonus, and a supportive team culture, you'll find opportunities to grow your skills and make a real difference in the lives of families we serve. Join us in a role that not only values your expertise but also champions safety, exceptional care, and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Crematorium Assistant
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Westerleigh, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Westerleigh!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Westerleigh, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Westerleigh and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Westerleigh that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Westerleigh
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
