Crematorium & Cemetery Manager in Romford

Working flexibly, 5 days per week which will include regular weekends, evenings and early mornings on a rota basis. 40 hours per week. Our core operating hours are between 6am - 10pm daily, so the ability to work flexibly across 5 days of the week will be required.

£52,000 - £60,000 per annum. Company performance bonus. Benefits. Permanent role.

Have you always wanted to use your transferable leadership skills in a role where what you do can truly make a difference every day? Would you enjoy leading a close-knit team with a sense of camaraderie not found in a generic job? If so, we would love to hear from you!

We are one of the largest independent operators of crematoria in the UK, supported by almost 500 empathetic and dedicated individuals and we are growing. Like many of our employees, you might not have considered our industry before; however, with ongoing growth and passionate collaborative colleagues, you will find it one of the most varied and rewarding opportunities you could ever imagine.

The role involves leading one of our sites, providing a crucial service to the local communities that we serve. You will have full ownership of the site's management, including day-to-day operations, performance and P&L. Alongside developing your team and shaping a culture that reflects our values, you'll help maintain our reputation for quality and exceptional care and build strong relationships with families and Funeral Directors who rely on our expertise when it matters most.

The services we provide continue to change and adapt to the ever-growing call for more choice when it comes to a final goodbye, and no two days will be the same as each family and service are uniquely personal. Your ideas and creativity will also help shape the individuality of your site.

Additional detail about the role:

• People: Lead the site team to deliver best in class service to the bereaved and funeral director partners. Manage site team in all aspects of day-to-day activity including monitoring performance in relation to KPIs and budget, ongoing development, and recruitment.
• Quality: Deliver the highest standards of quality in compliance and services, ensuring all services adhere to Westerleigh standards, policy and relevant legislation. Maintenance and development of cemetery, liaising with grave diggers and grounds teams to ensure burials are carried out to the highest standard.
• Business: Responsibility for the commercial performance of your site. Drive improvements in volume through active pursuit of new opportunities and building relationships both in and out of normal catchment area. Develop and nurture relationships with external stakeholders and customers.

About you: An experienced Business Manager and leader of people who loves to develop people and continue learning new things. Must have commercial acumen and experience of working with financials including managing site P&L. Strong people management skills & experience of business management from any industry.

A real team player with natural compassion and the desire to make a difference every day. Confident communicator able to speak to people in a caring and empathetic manner. Ability to build strong relationships with customers and the local community.

What We Offer: If you would like to join the Westerleigh team, you can be sure of a warm welcome, ongoing training and development and a sense of pride by truly making a difference every day to the families that we serve. In addition to salary, you will also be eligible for various benefits including company performance bonus, 33 days holiday, life assurance, pension contribution, private healthcare cover, and more.

What next? Start a career with significance by applying today. We generally advertise vacancies for a minimum of 1 week before reviewing applications.