Learning & Development Specialist in Normanton

Full time hours, remote work from home with travel for meetings/training facilitation. Salary £34,000 - £39,000 per annum with company performance bonus and benefits. Permanent position.

We are one of the largest independent operators of crematoria in the UK, supported by almost 500 empathetic and dedicated individuals and we are growing. This is a remote/hybrid role with travel to attend meetings/training as required each month (2-3 times on average). Our key office spaces for face-to-face training are located in Bristol and Cannock, so the ability to travel to these locations and other venues is important.

This is an exciting opportunity for someone who enjoys creating engaging learning experiences, building relationships across a business, and supporting colleagues to learn, grow, and develop. Working closely with the Head of Learning & Development, you will support the delivery of our L&D strategy and play a key role in driving a modern, self-led learning culture across Westerleigh Group.

Key responsibilities include:

• Working with the Head of Learning and Development and internal stakeholders to understand the business plan and development strategy.
• Role modelling the promotion of a self-led learning culture to colleagues at all levels.
• Encouraging the use of learning in the flow of work, through bite-sized and microlearning content.
• Designing and delivering behavioural development training sessions including facilitating Memorial Sales Training, Personal Resilience training, Connections and how to influence, Challenging conversations, and Quality conversations.
• Creating engaging digital learning content using Articulate Storyline 360 and Rise 360.
• Co-ordinating in-house training courses, including administration, booking management, attendance, and maintaining training events calendar.
• Maintaining collaborative relationships with external training providers, print companies, etc.
• Tracking and recording of all training across the group, identifying refresher training as appropriate.
• First point of contact for training queries and requests.
• Managing the L&D inbox and providing advice to colleagues in relation to learning and development.
• Managing phased new starter onboarding process, including delivering virtual check-in sessions.
• Managing the learning and communications platform and learning experience (Thrive).
• Delivering organisation-wide reporting, overseeing mandatory training assignments, and staying up to date with new digital enhancements to optimise the end user experience.
• Working with stakeholders and SMEs to design in-house eLearning modules and other learning materials.
• L&D reporting to business heads; updating and collating data.
• Staying up to date with emerging trends and technologies that will help shape the future of L&D at Westerleigh Group.

About you:

• Previous experience in a similar L&D Specialist role.
• Training design and delivery experience.
• Experience of managing an LXP (We use Thrive).
• Creating eLearning content using Articulate Storyline 360 and Rise 360.
• IT literacy (Windows XP/Microsoft Office/Teams/E-mail).
• Strong and successful stakeholder management.
• High level of communication skills.
• Experience delivering training, facilitation or behavioural development workshops.
• Excellent organisational skills and attention to detail.
• A proactive and self-motivated approach.
• Experience of using Canva and Adobe preferred.
• Insights Discovery Practitioner would be desirable although training can be provided.

If you would like to join the Westerleigh team, you can be sure of a warm welcome, ongoing training and development, and a sense of pride by truly making a difference every day to the families we serve. In addition to salary, you will also be eligible for benefits including 24 days holiday.