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- Tasks: Lead a team to support families in selecting meaningful memorials.
- Company: Join one of the largest independent crematoria operators in the UK.
- Benefits: Competitive salary, commission, 33 days holiday, and health benefits.
- Other info: Ongoing training and a supportive team environment await you.
- Why this job: Make a real difference every day while developing your career.
- Qualifications: Sales experience and strong communication skills are essential.
The predicted salary is between 37000 - 40000 £ per year.
40 hours per week working flexibly over 5 days of the week (which will include weekend availability appointments & after hour appointments when required).
Salary from £37,000 - £40,000 per annum + Commission + Benefits. Permanent position at New Southgate Cemetery & Crematorium.
Have you always wanted to use your transferable Sales / Customer skills in a role where you can truly make a difference every day? If so, we would love to hear from you! We are one of the largest independent operators of crematoria in the UK, supported by almost 500 empathetic and dedicated individuals and we are growing.
The role involves leading and supporting a small team of 2-3 Memorial Advisors, ensuring that site memorial budgets and KPIs are consistently achieved. You will take an active and hands-on role in guiding bereaved families through the process of selecting a memorial that thoughtfully honours their loved one. This is an ethical, consultative sales role centred on building trust, understanding individual needs, and supporting families at every stage of their memorial journey.
Key responsibilities:
- Care & Consultative Sales
- Build trusted, long-term relationships with bereaved families.
- Use active listening and sensitive questioning to understand needs, grief stages, and personal wishes.
- Present all memorial options (e.g., headstones, jewellery, living memorials, plot choices).
- Conduct appointments in person, by phone, and via the Chronicle system.
- Walk families through the grounds to help them visualise options.
- Provide cost breakdowns and process transactions.
- Manage the full memorial process from enquiry to installation.
- Liaise with suppliers, including stonemasons, to coordinate orders.
- Handle emails, calls, paperwork, and customer queries.
- Support dispersal/interment of cremated remains.
- Maintain high standards across buildings, grounds, and memorial areas.
- Responsible for achieving monthly memorial sales targets for yourself and your team.
- Maintain consistency of memorial offerings across the site.
- Identify new memorial opportunities and support group-wide initiatives.
- Monitor competitors and local market trends.
- Build relationships with external stakeholders to grow business.
- Lead, develop and support a small team within the memorial office including regular 1-2-1s, & performance reviews.
- Work closely with Crematorium & Cemetery Manager, Head of Division, and Operations Managers and our stonemasons.
- Support wider site operations during staff absence.
- Share best practice across the Westerleigh Group.
- Ensure all memorial services meet Westerleigh standards and relevant legislation.
- Uphold high health & safety standards.
- Respond to customer feedback and manage complaints appropriately.
- Contribute to innovation and continuous improvement.
This role requires flexibility and pulling together as one team to support each other and provide the exceptional care and service that we are known for.
About you:
- Previous experience as a Sales Manager / Sales Team Leader / Sales Supervisor, Sales Consultant / Account Manager, Client Relationship Manager, Business Development Manager / Funeral Manager or in a role that involved consultative sales.
- Experience of leading a team.
- Consultative sales experience and proven track record.
- Natural communicator with a flair for building relationships and providing excellent customer service.
- Empathy, professionalism, and ability to handle sensitive situations.
- Resilient and organised with excellent attention to detail.
- A good active listener.
- Flexible approach to hours.
- Excellent Administration and IT skills.
- A real team player, with compassion and the desire to make a difference every day.
What We Offer:
- Memorial sales bonus
- 33 days holiday (Includes 8 days bank holiday)
- Life Assurance
- A choice between 7% employer pension contribution or 5% contribution + private healthcare cover (Bupa)
- Access to a wide range of retail discounts and wellbeing support
- Ongoing learning & development
- Employee Assistance / Occupational health support Program
- Mindfulness App
- Mental Health First Ambassadors
- Free Cremation benefit for Immediate family
- Bereavement Leave
- Enhanced maternity & paternity pay
- Recognition scheme
- Free Flu jab
- Smart uniform and PPE provided
- Free parking
What next? Start a career with significance by applying today. We generally advertise vacancies for a minimum of 1 week before reviewing applications. We reserve the right to close the application window sooner if a significant number of applications are received. If you're not contacted, please assume you have been unsuccessful. Unfortunately, feedback is not always possible due to the volume of applications we receive.
Memorial Sales Manager employer: Westerleigh Group
Contact Detail:
Westerleigh Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Memorial Sales Manager
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your consultative sales approach! Role-play with a friend or family member to refine your active listening and empathy skills. Remember, this role is all about building trust and understanding the needs of bereaved families.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a difference every day.
We think you need these skills to ace Memorial Sales Manager
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your experiences and how they relate to the role. Authenticity goes a long way in making a connection.
Tailor Your Application: Make sure to customise your application for the Memorial Sales Manager position. Highlight your relevant sales experience and any consultative skills that show you can empathise with families during their time of need. This will help us see why you're a great fit!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles to illustrate how you've successfully built relationships or handled sensitive situations. This will give us a clearer picture of what you can bring to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Westerleigh Group
✨Understand the Role
Before your interview, take some time to really understand what being a Memorial Sales Manager entails. Familiarise yourself with the responsibilities, especially around consultative sales and supporting bereaved families. This will help you articulate how your skills align with their needs.
✨Show Empathy and Communication Skills
Since this role involves sensitive situations, be prepared to demonstrate your empathy and communication skills. Think of examples from your past experiences where you've successfully navigated difficult conversations or built trust with clients. This will show that you can handle the emotional aspects of the job.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how they support ongoing training and development. This not only shows your interest but also helps you gauge if this is the right fit for you.
✨Highlight Your Leadership Experience
As a Memorial Sales Manager, you'll be leading a small team. Be ready to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Focus on how you’ve supported team members and achieved targets together.