Crematorium & Cemetery Manager in London

Working flexibly, 5 days per week which will include regular weekends, evenings and early mornings on a rota basis. 40 hours per week. Our core operating hours are between 6am - 10pm daily, so the ability to work flexibly across 5 days of the week will be required.

Salary: £52,000 - £60,000 per annum + Company performance bonus + Benefits. Permanent role at Forest Park Crematorium & Cemetery.

Have you always wanted to use your transferable Management skills in a role where what you do can truly make a difference every day? Would you enjoy leading a close-knit team with a sense of camaraderie not found in a generic job? If so, we would love to hear from you.

We are one of the largest independent operators of crematoria in the UK, supported by almost 500 empathetic and dedicated individuals and we are growing. Like many of our employees, you might not have considered our industry before; however, with ongoing growth and passionate collaborative colleagues, you will find it one of the most varied and rewarding opportunities you could ever imagine.

The role involves leading one of our sites, providing a crucial service to the local communities that we serve. Using your strong leadership skills and commercial acumen will ensure your site is set up for success. You will have full ownership of typical business management activities, from the day-to-day running and operational performance of the site and P&L, to the development of your site team, ensuring the culture reflects our values and that our reputation for quality & exceptional care is maintained.

Your ideas and creativity will help shape the individuality of your site. Some of our Managers have implemented bee hives, wildflower meadows, animal habitats, regular quiz nights and coffee mornings.

Additional Detail About The Role

• Lead the site team to deliver best in class service to the bereaved and funeral director partners.
• Manage site team in all aspects of day-to-day activity including monitoring performance in relation to KPIs and budget, ongoing development, and recruitment.
• Collaborative working and communication with all support functions.
• Role model for our vision, values and leadership behaviours.
• Deliver the highest standards of quality in compliance and services, ensuring all services adhere to Westerleigh standards, policy and relevant legislation.
• Maintenance and development of cemetery, liaising with grave diggers and grounds teams to ensure burials are carried out to the highest standard.
• Contribute to innovation and improved practice for site and within the wider division.
• Monitor customer feedback and deliver the highest standards of health and safety.
• Responsibility for the commercial performance of your site.
• Drive improvements in volume through active pursuit of new opportunities and building relationships.
• Optimise the efficient use of site staff, facilities equipment, supplies, consumables and support services.
• Develop and nurture relationships with external stakeholders and customers.
• Ensure facilities, buildings, cemetery and grounds are maintained and fit for purpose.
• Promote and support the Westerleigh Group memorial strategy.

About You

• An experienced Business Manager and leader of people who loves to develop people and continue learning new things.
• Commercial acumen and comfortable to work with financials including managing your site P&L.
• Bereavement sector experience would be beneficial but not essential.
• A real team player with natural compassion and the desire to make a difference every day.
• Confident communicator able to speak to people in a caring and empathetic manner.
• Ability to build strong relationships with customers and the local community.
• Good IT skills and comfortable with Word / Excel and emails.

What We Offer

• Company performance bonus.
• 33 days holiday (Includes 8 days bank holiday).
• Life Assurance.
• A choice between 7% employer pension contribution or 5% contribution + private healthcare cover (Bupa).
• Access to a wide range of retail discounts and wellbeing support.
• Ongoing learning & development.
• Employee Assistance / Occupational health support Program.
• Free Cremation benefit for Immediate family.
• Enhanced maternity & paternity pay.
• Recognition scheme.
• Free parking.

Start a career with significance by applying today. We generally advertise vacancies for a minimum of 1 week before reviewing applications. We reserve the right to close the application window sooner if a significant number of applications are received.