At a Glance
- Tasks: Support families in creating unique memorials with compassion and care.
- Company: Join a leading independent crematoria operator with a strong community focus.
- Benefits: Enjoy competitive salary, commission, 32 days holiday, and ongoing training.
- Other info: Flexible working hours and a supportive team environment await you.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Sales experience and excellent communication skills are essential.
The predicted salary is between 26842 - 28000 £ per year.
About The Role
Memorial Advisor
40 hours per week working flexibly over 5 days of the week (which will include weekend availability appointments & after hour appointments when required)
Salary £26,842 - £28,000 per annum + Commission + Benefits
Permanent
Forest Park Cemetery & Crematorium
Have you always wanted to use your transferable Sales / Customer skills in a role where you can truly make a difference every day? If so, we would love to hear from you! We are one of the largest independent operators of crematoria in the UK, supported by almost 500 empathetic and dedicated individuals and we are growing. Like many of our colleagues, you might not have considered this line of work before, however with industry training provided and ongoing career development, you will find it one of the most varied and rewarding opportunities you could ever imagine.
The role
Each funeral is an incredibly important one-off event for the bereaved. As a Memorial Advisor, you’ll be offering dedicated one to one support and guidance when discussing the variety of memorial options that are available, helping families honour their loved one in a way that is uniquely personal to them for now and years to come. You will be leading your bereaved families through their Memorial Journey with exceptional care, being mindful of the different stages of the grief journey. This role is very much an ethical, consultative sales role focused on building trusted relationships over time, matching back specific solutions to individual needs, from simple ideas to grand plans it’s down to you to help make their wishes come true.
You will be involved in a variety of tasks each day including:
- Active listening and asking questions to understand the family and their grief process, the person they have lost, key challenges, memorial options and what is important to them.
- Developing a consistent and ethical consultative sales approach, prioritising our families’ needs as opposed to a hard sell.
- Lead and manage our commercial conversations with exceptional care.
- Ensure our families are presented with every possible choice to create a memorial that is uniquely personal to them.
- Making calls and booking appointments with families.
- Using our bespoke IT system called Chronicle (training provided) to discuss memorial options, this can include jewellery options, the material a headstone is made from, the colour and font of any engraving, whether they would like a tree / living memorial, the plot area etc.
- Walking the grounds with a family to show them different plots available and give them an idea of what the memorials look like once created.
- Answering the phone, actioning email enquiries and sending outbound paperwork / letters.
- Liaising with different suppliers to place orders and bring everything together, so it is coordinated beautifully.
- Providing the family with a breakdown of costs and processing the final transactions.
- Communicating with families about memorial leases and extensions, overseeing renovations and repairs to memorials, accurate record keeping.
This role requires flexibility and pulling together as one team to support each other and provide the exceptional care and service that we are known for.
About you
- Previous experience as a Sales Executive / Sales Advisor / Sales Assistant / Sales Representative / Sales Consultant / Funeral Arranger.
- Consultative sales experience.
- Natural communicator with a flair for building relationships and providing excellent customer service.
- Own transport for occasional travel to show families around our surrounding cemeteries.
- Ability to speak to people in a caring and understanding manner.
- Resilient and organised with excellent attention to detail.
- A good active listener.
- Excellent Administration and IT skills.
- Comfortable using Word / Excel, writing emails and letters.
- A real team player, with compassion and the desire to make a difference every day.
What We Offer
If you would like to join the Westerleigh team, you can be sure of a warm welcome, ongoing training and development and a sense of pride by truly making a difference every day to the families we serve. No two days are the same and many of our Managers have developed their careers within the business. The values we champion are Safety First, Exceptional Care, Uniquely Personal and One Team.
In addition to salary, you will also be eligible for the following benefits:
- Commission from sales
- 32 days holiday (Includes 8 days bank holiday)
- Life Assurance
- Access to a wide range of retail discounts and wellbeing support
- Ongoing learning & development
- Pension scheme
- Employee Assistance / Occupational health support Program
- Mindfulness App
- Mental Health Ambassadors
- Free Cremation benefit for Immediate family
- Bereavement Leave
- Enhanced maternity & paternity pay
- Recognition scheme
- Free Flu jab
- Smart uniform and PPE provided
- Free parking
We generally advertise vacancies for a minimum of 1 week before reviewing applications. We reserve the right to close the application window sooner if a significant number of applications are received. If you’re not contacted, please assume you have been unsuccessful. Unfortunately, feedback is not always possible due to the volume of applications we receive.
About Us
Westerleigh Group has been building and managing Crematoria for over 30 years and we care for over 70,000 cremations and burials every year. We are one of the UK’s largest independent owners and operators of crematoria and cemeteries with more than 40 sites across England, Wales and Scotland and plans to continue growing with care. We have established a reputation for creating beautifully landscaped, high quality and peaceful facilities where families can remember and celebrate the life of their loved ones. Our core objective is to deliver the highest possible standards of care in a way that is uniquely personal.
Memorial Sales Advisor in Ilford employer: Westerleigh Group
Westerleigh Crematorium offers a unique opportunity for an FP&A Manager to join a values-driven organisation that prioritises employee development and well-being. With a supportive work culture, hybrid working arrangements, and a commitment to meaningful work, employees can thrive while making a real impact in the community. The company provides extensive benefits, including a performance bonus, generous holiday allowance, and ongoing training, ensuring that every team member feels valued and empowered to grow.
StudySmarter Expert Advice🤫
We think this is how you could land Memorial Sales Advisor in Ilford
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Memorial Sales Advisor at Westerleigh Group, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Westerleigh Group. Tailor your message to explain why you’re drawn to them and how you can contribute as a Memorial Sales Advisor. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Memorial Sales Advisor in Ilford
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Westerleigh Group:When writing your cover letter, make sure to tailor your message specifically for Westerleigh Group. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Westerleigh Group
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Westerleigh Group that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Westerleigh Group that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Westerleigh Group’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
