At a Glance
- Tasks: Support families in creating unique memorials with compassion and care.
- Company: Join a leading independent crematoria operator with a strong community focus.
- Benefits: Enjoy competitive salary, commission, 32 days holiday, and ongoing training.
- Other info: Flexible working hours and opportunities for career growth in a supportive team.
- Why this job: Make a meaningful impact every day while helping families honour their loved ones.
- Qualifications: Sales experience and excellent communication skills are essential.
The predicted salary is between 26842 - 28000 £ per year.
About The Role
40 hours per week working flexibly over 5 days of the week (which will include weekend availability appointments & after hour appointments when required).
£26,842 - £28,000 per annum basic salary + commission + benefits. Permanent position at Forest Park Cemetery & Crematorium.
Have you always wanted to use your transferable sales/customer skills in a role where you can truly make a difference every day? If so, we would love to hear from you! We are one of the largest independent operators of crematoria in the UK, supported by almost 500 empathetic and dedicated individuals and we are growing. Like many of our colleagues, you might not have considered this line of work before; however, with industry training provided and ongoing career development, you will find it one of the most varied and rewarding opportunities you could ever imagine.
The role involves offering dedicated one-to-one support and guidance when discussing the variety of memorial options available, helping families honour their loved ones in a way that is uniquely personal to them for now and years to come. You will be leading bereaved families through their Memorial Journey with exceptional care, being mindful of the different stages of the grief journey. This role is very much an ethical, consultative sales role focused on building trusted relationships over time, matching back specific solutions to individual needs.
You will be involved in a variety of tasks each day including:
- Active listening and asking questions to understand the family and their grief process.
- Developing a consistent and ethical consultative sales approach, prioritising our families’ needs.
- Leading and managing our commercial conversations with exceptional care.
- Ensuring families are presented with every possible choice to create a memorial that is uniquely personal to them.
- Making calls and booking appointments with families.
- Using our bespoke IT system called Chronicle (training provided) to discuss memorial options.
- Walking the grounds with a family to show them different plots available.
- Answering the phone, actioning email enquiries and sending outbound paperwork/letters.
- Liaising with different suppliers to place orders and bring everything together.
- Providing families with a breakdown of costs and processing final transactions.
- Communicating with families about memorial leases and extensions, overseeing renovations and repairs to memorials, and maintaining accurate record keeping.
This role requires flexibility and teamwork to support each other and provide the exceptional care and service that we are known for.
About You
Previous experience as a Sales Executive/Sales Advisor/Sales Assistant/Sales Representative/Sales Consultant/Funeral Arranger is preferred. Consultative sales experience is essential. A driving licence is required as some travel may occasionally be necessary. You should be a natural communicator with a flair for building relationships and providing excellent customer service, able to speak to people in a caring and understanding manner. Resilience, organisation, and attention to detail are crucial. Excellent administration and IT skills are needed, including proficiency in Word/Excel.
What We Offer
If you would like to join the Westerleigh team, you can be sure of a warm welcome, ongoing training and development, and a sense of pride by truly making a difference every day to the families we serve. In addition to salary, you will also be eligible for the following benefits:
- Commission from sales
- 32 days holiday (includes 8 days bank holiday)
- Life Assurance
- Access to a wide range of retail discounts and wellbeing support
- Ongoing learning & development
- Pension scheme
- Employee Assistance / Occupational health support
- Mindfulness App
- Mental Health Ambassadors
- Free Cremation benefit for immediate family
- Bereavement Leave
- Enhanced maternity & paternity pay
- Recognition scheme
- Free Flu jab
- Smart uniform and PPE provided
- Free parking
What Next?
Start a career with significance by applying today. We generally advertise vacancies for a minimum of 1 week before reviewing applications. We reserve the right to close the application window sooner if a significant number of applications are received. If you’re not contacted, please assume you have been unsuccessful. Unfortunately, feedback is not always possible due to the volume of applications we receive.
About Us
Westerleigh Group has been building and managing crematoria for over 30 years and we care for over 70,000 cremations and burials every year. We are one of the UK’s largest independent owners and operators of crematoria and cemeteries with more than 40 sites across England, Wales and Scotland and plans to continue growing with care. Our core objective is to deliver the highest possible standards of care in a way that is uniquely personal.
Memorial Sales Advisor in Ilford employer: Westerleigh Group
Westerleigh Group is an exceptional employer, offering a unique opportunity for Memorial Sales Advisors to make a meaningful impact in the lives of bereaved families. With a strong commitment to employee development, a supportive work culture, and a range of benefits including commission, generous holiday allowance, and ongoing training, you will find a rewarding career path in a compassionate environment. Located at Forest Park Cemetery & Crematorium, you will be part of a dedicated team that values safety, exceptional care, and personal connections, ensuring no two days are the same as you help families honour their loved ones.
StudySmarter Expert Advice🤫
We think this is how you could land Memorial Sales Advisor in Ilford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your active listening skills. In a role like Memorial Sales Advisor, understanding the needs of bereaved families is crucial. Role-play with a friend or family member to get comfortable with asking the right questions and responding empathetically.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Memorial Sales Advisor in Ilford
Some tips for your application 🫡
Show Your Empathy:When writing your application, let your compassionate side shine through. This role is all about supporting families during a tough time, so share any experiences that highlight your ability to connect with others and provide care.
Tailor Your Experience:Make sure to highlight your transferable sales and customer service skills. We want to see how your past roles have prepared you for this unique position, so don’t hold back on showcasing relevant experiences!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, as we appreciate honesty and clarity in communication. Remember, we’re looking for someone who can communicate effectively with families.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and it shows us you’re serious about joining our team at Westerleigh!
How to prepare for a job interview at Westerleigh Group
✨Understand the Role
Before your interview, take some time to really understand what being a Memorial Sales Advisor entails. Familiarise yourself with the responsibilities and the emotional aspects of the role. This will help you connect with the interviewers and show that you’re genuinely interested in making a difference.
✨Showcase Your Empathy
This role is all about supporting families during a difficult time. Be prepared to discuss how you've demonstrated empathy in previous roles. Share specific examples where you’ve helped someone through a tough situation, as this will highlight your suitability for the position.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how they support their staff. This shows that you’re not just interested in the job, but also in being part of their team and contributing positively.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewers are saying and responding thoughtfully. It’s a key skill for a Memorial Sales Advisor, as understanding families’ needs is crucial in this role.
