At a Glance
- Tasks: Support families through their memorial journey with compassion and care.
- Company: Join one of the UK's largest independent crematoria operators.
- Benefits: Earn a competitive salary, commission, and enjoy 32 days holiday.
- Other info: Flexible hours, ongoing training, and career growth opportunities await you.
- Why this job: Make a real difference in people's lives every day.
- Qualifications: Sales experience and a caring attitude are essential.
The predicted salary is between 26842 - 28000 £ per year.
About The Role
Memorial Sales Advisor
40 hours per week
Working flexibly over 5 days of the week (which will include weekend availability appointments & after hour appointments when required)
£26,842 - £28,000 per annum Basic salary + Commission + Benefits Permanent Forest Park Cemetery & Crematorium
Have you always wanted to use your transferable Sales / Customer skills in a role where you can truly make a difference every day? If so, we would love to hear from you! We are one of the largest independent operators of crematoria in the UK, supported by almost 500 empathetic and dedicated individuals and we are growing. Like many of our colleagues, you might not have considered this line of work before, however with industry training provided and on‑going career development, you will find it one of the most varied and rewarding opportunities you could ever imagine.
The role
Each funeral is an incredibly important one‑to‑one event for the bereaved. As a Memorial Advisor, you’ll be offering dedicated one‑to‑one support and guidance when discussing the variety of memorial options that are available, helping families honour their loved one in a way that is uniquely personal to them for now and years to come. You will be leading your bereaved families through their Memorial Journey with exceptional care, being mindful of the different stages of the grief journey. This role is very much an ethical, consultative sales role focused on building trusted relationships over time, matching back specific solutions to individual needs, from simple ideas to grand plans it’s down to you to help make their wishes come true.
You will be involved in a variety of tasks each day including:
- Active listening and asking questions to understand the family and their grief process, the person they have lost, key challenges, memorial options and what is important to them.
- Developing a consistent and ethical consultative sales approach, prioritising our families’ needs as opposed to a hard sell.
- Lead and manage our commercial conversations with exceptional care.
- Ensure our families are presented with every possible choice to create a memorial that is uniquely personal to them.
- Making calls and booking appointments with families.
- Using our bespoke IT system called Chronicle (training provided) to discuss memorial options, this can include jewellery options, the material a headstone is made from, the colour and font of any engraving, whether they would like a tree / living memorial, the plot area etc.
- This is not a role where you will be bound to a desk! Walking the grounds with a family to show them different plots available and give them an idea of what the memorials look like once created can help families to see their options visually and not just looking at a picture in a brochure.
- Answering the phone, actioning email enquiries and sending outbound paperwork / letters.
- Once all decisions have been made by the family you will be liaising with different suppliers to place orders and bring everything together, so it is co‑ordinated beautifully.
- You will also provide the family with a breakdown of costs and process the final transactions so the ability to use basic Excel will be required.
- Additional responsibilities include communicating with families about memorial leases and extensions, oversee renovations and repairs to memorials, accurate record keeping.
This role requires flexibility and pulling together as one team to support each other and provide the exceptional care and service that we are known for.
About you
- Previous experience as a Sales Executive / Sales Advisor / Sales Assistant / Sales Representative / Sales Consultant / Funeral Arranger.
- You might not know everything there is to know about the bereavement sector, however there is no better place to learn.
- Consultative sales experience.
- Driving licence – some travel may occasionally be required once per week to other cemeteries in the local area that we look after.
- Natural communicator with a flair for building relationships and providing excellent customer service.
- Ability to speak to people in a caring and understanding manner.
- Resilient and organised with excellent attention to detail.
- A good active listener, sometimes our customers will want to take things slow and chat their options over a cup of tea and that’s fine by us.
- Excellent Administration and IT skills.
- Comfortable using Word / Excel, writing emails and letters.
- A real team player, with compassion and the desire to make a difference every day.
What We Offer
If you would like to join the Westerleigh team, you can be sure of a warm welcome, ongoing training and development and a sense of pride by truly making a difference every day to the families we serve. No two days are the same and many of our Managers have developed their careers within the business. The values we champion are Safety First, Exceptional Care, Uniquely Personal and One Team.
In addition to salary, you will also be eligible for the following benefits:
- Commission from sales
- 32 days holiday (Includes 8 days bank holiday)
- Life Assurance
- Access to a wide range of retail discounts and wellbeing support
- Ongoing learning & development
- Pension scheme
- Employee Assistance / Occupational health support Program
- Mindfulness App
- Mental Health Ambassadors
- The benefit we hope you’ll never need: Free Cremation benefit for Immediate family
- Bereavement Leave
- Enhanced maternity & paternity pay
- Recognition scheme
- Free Flu jab
- Smart uniform and PPE provided
- Free parking
What next?
Start a career with significance by applying today. We generally advertise vacancies for a minimum of 1 week before reviewing applications. We reserve the right to close the application window sooner if a significant number of applications are received. If you’re not contacted, please assume you have been unsuccessful. Unfortunately, feedback is not always possible due to the volume of applications we receive.
About Us
Westerleigh Group has been building and managing Crematoria for over 30 years and we care for over 70,000 cremations and burials every year. We are one of the UK’s largest independent owners and operators of crematoria and cemeteries with more than 40 sites across England, Wales and Scotland and plans to continue growing with care. We have established a reputation for creating beautifully landscaped, high quality and peaceful facilities where families can remember and celebrate the life of their loved ones. Our core objective is to deliver the highest possible standards of care in a way that is uniquely personal. We play an active part in the local communities that we serve and in 2025 our sites raised over £400,000 to support local charitable causes and projects. Our letters to heaven post boxes continue to capture hearts and minds. An inspirational idea from the daughter of one of our colleagues.
Compassionate Memorial Consultant | Flexible Hours, Commission in Ilford employer: Westerleigh Group
Westerleigh Group is an exceptional employer, offering a unique opportunity to make a meaningful impact in the lives of bereaved families as a Compassionate Memorial Consultant. With a strong commitment to employee growth through ongoing training and development, a supportive work culture that prioritises exceptional care, and a range of benefits including commission, generous holiday allowance, and wellbeing support, you will find a rewarding career in a compassionate environment. Join a dedicated team where no two days are the same, and your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Compassionate Memorial Consultant | Flexible Hours, Commission in Ilford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your consultative sales approach! Role-play with a friend or family member to get comfortable discussing sensitive topics. This will help you feel more confident when talking to families about memorial options.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our compassionate team.
We think you need these skills to ace Compassionate Memorial Consultant | Flexible Hours, Commission in Ilford
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your experiences and what makes you passionate about this role.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. Show us how your previous sales or customer service roles have prepared you for this compassionate position.
Show Your Compassion:This role is all about empathy and understanding. Use your application to demonstrate your ability to connect with people and provide exceptional care. Share any relevant experiences that showcase your compassionate side!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this meaningful opportunity!
How to prepare for a job interview at Westerleigh Group
✨Understand the Role
Before your interview, take some time to really understand what being a Memorial Consultant involves. Familiarise yourself with the key responsibilities, like active listening and consultative sales. This will help you articulate how your skills align with the role.
✨Show Your Compassion
This role is all about empathy and understanding. Be prepared to share examples from your past experiences where you've demonstrated compassion and care, especially in challenging situations. It’s crucial to show that you can connect with families during their difficult times.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about the training provided or how the team supports each other. Asking questions shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
✨Demonstrate Your Sales Skills
Since this is a consultative sales role, be ready to discuss your previous sales experience. Highlight how you’ve built relationships and prioritised customer needs over hard selling. Use specific examples to illustrate your approach and success in sales.
