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- Tasks: Join our team as a Divisional Crematorium Assistant, providing compassionate support and handling cremation processes.
- Company: Westerleigh Group is the UK's largest independent crematoria operator, dedicated to exceptional care.
- Benefits: Enjoy flexible working hours, 32 days holiday, performance bonuses, and ongoing training.
- Why this job: Make a real difference every day while travelling and meeting new people in a supportive environment.
- Qualifications: Full driving licence required; no prior experience necessary as full training will be provided.
- Other info: PPE provided for safety; must be able-bodied for manual handling tasks.
The predicted salary is between 26000 - 36400 £ per year.
About The Role
Divisional Crematorium Assistant
40 hours per week
Our core operating hours are between 6am – 10pm daily, so the ability to work flexibly across 5 days of the week including regular weekends, evenings and early mornings on a rota basis will be required.
Regular travel and overnight stays are a requirement of the role
Business mileage, expenses and accommodation costs covered
Salary from £26,000 per annum + £500 salary uplift after qualification + Site performance bonus + Business mileage + Benefits
Permanent
Borders Crematorium – Base location. Travel required to other sites across the Division when required (Mainly Scotland and some North England)
Have you always wanted to use your transferable skills in a role where what you do can truly make a difference every day?
We have a vacancy for a Divisional Crematorium Assistant to join our friendly teams in a Field based role. You will be based at our beautiful Borders Crematorium, however this is a Field Based role where you will also be required to travel to our different sites across Scotland and North England.
You will provide cover during holiday / sickness / busy times at other sites so this role will include travel and overnight stays – this could be for a night, it could be for a couple of weeks. If you enjoy travelling, seeing new places and meeting different people then you will enjoy the variety of this role.
We are the largest independent operator of crematoria in the UK, employing more than 500 empathetic and dedicated individuals and we are growing.
Like many of our employees, you might not have considered this line of work before, however with industry training provided and on-going career development, you will find it one of the most varied and rewarding opportunities you could ever imagine.
The role
No two days will be the same as each family and service are uniquely personal. You will be involved in a variety of tasks each day including:
- Regular travel and overnight stays to site in the division.
- Cremation – You’ll be fully trained and work towards an accredited FBCA qualification under supervision and guidance from experienced colleagues. You will be involved in the end to end cremation process and ashes management. You will need to be able bodied as there will be manual handling involved in this process. PPE will be provided for your safety. Some of our sites also have burial grounds so you could also be involved in these services if applicable.
- Chapel – Preparation of the chapel hall before each service and welcoming the families and Funeral Directors attending and directing them to their seats. Ensuring the correct music / visual tributes are played, orders of service are in place and offering support as required.
- Administration – Answering the telephone with great customer service skills, using Chronicle / Word / Excel, helping families with queries / collection of ashes / planning a service to showing a family around the grounds to view memorial options.
- Ad hoc work – for example some basic gardening, getting involved in a Christmas service or making sure the site is tidy and presentable.
This role requires flexibility and pulling together as one team to support each other and provide the exceptional care and service that we are known for.
About you
- Full driving licence and own transport (Business mileage paid).
- Happy to stay away from home, sometimes at short notice and for a couple of days/weeks as necessary to provide cover.
- Any previous bereavement / funeral industry experience would be beneficial (Crematorium Assistant / Crematorium Technician / Funeral Operative / Funeral Arranger etc) however not essential as full training is provided.
- Emotionally resilient and organised with excellent attention to detail.
- You will need to be able bodied as manual handling will be part of this role. PPE will be provided for your safety.
- A real team player with natural compassion and the desire to make a difference every day.
- Flexible in approach to working hours.
- Comfortable communicator able to speak to people in a caring and understanding manner.
- Good level of IT skills and comfortable with Word / Excel and emails.
What We Offer
If you would like to join the Westerleigh team, you can be sure of a warm welcome, ongoing training and development and a sense of pride by truly make a difference every day to the families we serve.
No two days are the same and many of our Managers have developed their careers within the business.
The values we champion are Safety First, Exceptional Care, Uniquely Personal and One Team.
In addition to salary, you will also be eligible for the following benefits:
- Site performance bonus up to 5%
- Business Mileage & Expenses
- 32 days holiday (Includes 8 days bank holiday)
- £500 salary increase (pro rata) after completing FBCA Accredited cremator training
- Life Assurance
- Access to a wide range of retail discounts and wellbeing support
- Ongoing learning & development
- Pension scheme
- Employee Assistance / Occupational health support Program
- Mindfulness App
- Mental Health Ambassadors
- The benefit we hope you’ll never need: Free Cremation benefit for Immediate family
- Bereavement Leave
- Enhanced maternity & paternity pay
- Recognition scheme
- Free Flu jab
- Smart uniform and PPE provided
- Free parking
What next? Start a career with significance by applying today.
We generally advertise vacancies for a minimum of 1 week before reviewing applications. We reserve the right to close the application window sooner if a significant number of applications are received. If you’re not contacted, please assume you have been unsuccessful. Unfortunately, feedback is not always possible due to the volume of applications we receive.
About Us
Westerleigh Group has been building and managing Crematoria for over 30 years and we care for over 70,000 cremations and burials every year. Our first site opened in 1992 in a village called Westerleigh, near to Bristol. We have more than 40 sites across England, Wales and Scotland with plans to continue growing with care.
We have established a reputation for creating beautifully landscaped, high quality and peaceful facilities where families can remember and celebrate the life of their loved ones. Our core objective is to deliver the highest possible standards of care in a way that is uniquely personal.
We play an active part in the local communities that we serve and in 2024 our sites raised over £400,000 to support local charitable causes and projects.
Our letters to heaven post boxes continue to capture hearts and minds. An inspirational idea from the daughter of one of our colleagues.
In 2021 Distinct Cremations was formed as part of the Westerleigh Group and caters to the direct cremation market.
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Divisional Crematorium Assistant employer: Westerleigh Group
Contact Detail:
Westerleigh Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Divisional Crematorium Assistant
✨Tip Number 1
Familiarise yourself with the cremation process and the role of a Crematorium Assistant. Understanding the emotional aspects and the importance of providing compassionate support to families will help you stand out during interviews.
✨Tip Number 2
Highlight any transferable skills you have, such as customer service experience or teamwork abilities. Being able to demonstrate your capacity to work well with others and provide exceptional care is crucial in this role.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours and travel. Since the role requires covering different sites and potentially staying away from home, showing your willingness to adapt will be beneficial.
✨Tip Number 4
Research the Westerleigh Group and their values. Understanding their commitment to exceptional care and community involvement will allow you to align your answers with their mission during the interview process.
We think you need these skills to ace Divisional Crematorium Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Divisional Crematorium Assistant position. Tailor your application to highlight how your skills and experiences align with these specific duties.
Highlight Relevant Experience: If you have any previous experience in the bereavement or funeral industry, make sure to emphasise it in your CV and cover letter. Even if you don't have direct experience, showcase transferable skills such as customer service, teamwork, and emotional resilience.
Showcase Flexibility: Since the role requires flexibility in working hours and travel, mention your willingness to work evenings, weekends, and stay away from home when necessary. This will demonstrate your commitment to the role and adaptability.
Craft a Compassionate Cover Letter: Write a cover letter that reflects your understanding of the sensitive nature of the work. Use compassionate language to convey your desire to support families during difficult times, and explain why you want to be part of this meaningful profession.
How to prepare for a job interview at Westerleigh Group
✨Show Your Compassion
In this role, empathy is key. Be prepared to discuss your understanding of the emotional aspects of working in a crematorium and how you can provide support to grieving families.
✨Demonstrate Flexibility
Since the job requires working varied hours and travelling to different sites, highlight your willingness to adapt to changing schedules and your experience with flexible work environments.
✨Highlight Teamwork Skills
This position involves working closely with others. Share examples of how you've successfully collaborated in a team setting, especially in high-pressure situations.
✨Prepare for Practical Questions
Expect questions about manual handling and safety procedures. Familiarise yourself with basic health and safety practices relevant to the role, as well as any previous experience you may have in similar tasks.
