At a Glance
- Tasks: Engage with funeral directors and communities to promote our funeral plans and provide exceptional customer service.
- Company: Join a leading independent operator of crematoria in the UK, dedicated to high-quality care.
- Benefits: Enjoy 32 days holiday, competitive salary, car allowance, and ongoing training opportunities.
- Other info: Embrace a rewarding career with excellent growth potential and a supportive team environment.
- Why this job: Make a real difference in people's lives while building genuine connections in your community.
- Qualifications: Sales experience preferred; full driving licence required for travel.
The predicted salary is between 28300 - 28300 £ per year.
About The Role
40 hours per week
Starting salary £28,300 per annum + £3k OTE + £5k car allowance + Benefits
Work base at Charing Crematorium
Travel required throughout the South East and East Anglia
Hybrid working from home occasionally also available
Permanent role
Are you a natural communicator who loves building genuine connections with people? If you’re enthusiastic, self‑motivated, and driven to achieve results with the ability to deliver warmth, care, and professionalism then we’d love to hear from you.
We’ve recently launched Westerleigh Funeral Plans to help funeral directors provide peace of mind to those they serve in their local community and who want to plan and pre‑pay for their funeral. We’re looking for someone special to work with funeral directors, our local crematorium teams, and directly with local community groups to share the benefits of funeral planning, and why a Westerleigh Funeral Plan should be their first choice.
The role
- You’ll be the face of Westerleigh Funeral Plans in your region and divide your time across three key areas of focus:
- Funeral Director engagement – to promote and raise awareness of our funeral plan products and services in person and over the phone.
- Community Engagement – Using your creativity to organise and deliver region wide community promotional and engagement events to raise awareness and generate enquiries from prospective funeral plan customers.
- Funeral plan sales – Supporting face to face those looking to plan ahead, providing clear guidance and peace of mind through our tailored funeral plans whilst adhering to FCA regulation.
This rewarding opportunity also involves:
- Collaborate with the Crematorium Managers across the region to identify potential funeral director businesses through which you can promote the benefits of funeral planning.
- Identify and pursue new business development opportunities within the local community, including partnerships with funeral directors and other relevant organisations, to expand the reach and distribution of Westerleigh’s funeral plan products.
- Confidently meet with both funeral directors and prospective funeral plan customers to promote Westerleigh Funeral Plans and ensuring they meet their needs, contributing to increased sales.
- Generate awareness and leads through the proactive local promotion activity of the benefits of Westerleigh’s funeral plan options and the high‑quality services and facilities available at Westerleigh Crematoria.
- Provide exceptional service across various communication channels (phone, email, web, live chat, etc.) in all customer interactions.
- Support customers with interest in Westerleigh’s wider cremation, burial and memorial product offerings, ensuring you direct them to the right colleague to find the solution best suited to their needs.
- Handle sensitive customer queries, from potentially vulnerable customers, with empathy and professionalism, ensuring timely and accurate responses.
- Process applications accurately, ensuring any necessary amendments are handled swiftly, and ensure customer satisfaction is achieved at every step of the FCA regulated sales process.
- Work collaboratively as part of One Team to meet the service level agreements (SLAs) and promote continuous learning and process improvement.
- Share feedback, insights, and recommendations for improving product and service offerings and internal processes to enhance overall customer experience.
- Operate in line with FCA regulatory expectations, the FCA Consumer Duty and documented internal policies and procedures.
- Engage in coaching and development sessions, embracing feedback to improve personal performance and contribute to the overall success of the team.
- Maintain accurate and up‑to‑date customer records in our systems, ensuring compliance with data protection regulations such as GDPR.
- Ensure customer data is managed securely, in line with company policies and standards, while always prioritising customer privacy and security.
- Develop a deep knowledge of our products and services so you can respond confidently to questions and share the benefits with customers.
About you
- Previous experience in a consultative Sales orientated role working to targets. This could be as a Sales Consultant, Sales Executive, Field Sales Executive, Sales Advisor.
- Experience of selling funeral plans / insurance plans / knowledge of FCA compliance would be beneficial however not essential as full training is provided.
- Due to the travel element of the role a full driving licence and own transport is essential.
- The ability to generate customer leads through proactive work addressing relevant customer opportunities in your region.
- Self‑motivated with a passion for meeting and exceeding targets ethically.
- The ability to talk confidently about a range of products and tailoring responses to meet customer needs, both B2B and B2C.
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy.
- You’ll need to pass a DBS (criminal record) check to be considered for this role.
- Resilient and able to build strong relationships with potential customers, offering compassionate and professional support.
What We Offer
If you would like to join our team, you can be sure of a warm welcome, ongoing training and development and a sense of pride by truly making a difference every day to our customers. In addition to salary, you will also be eligible for the following benefits:
- 32 days holiday (includes bank holidays)
- Up to £3k OTE
- Car allowance
- Life Assurance
- Ongoing learning & development
- Pension scheme
- Access to a wide range of retail discounts and wellbeing support
- Life Assurance
- Mindfulness App
- Mental Health Ambassadors
- The benefit we hope you’ll never need: Free Cremation benefit for Immediate family
- Bereavement Leave
- Enhanced maternity & paternity pay
- Employee Assistance / Occupational health support Program
- Recognition scheme: Above & Beyond vouchers
- Free Flu jab
- Free parking
What next?
Start a career with significance by applying today. We generally advertise vacancies for a minimum of 1 week before reviewing applications. We reserve the right to close the application window sooner if a significant number of applications are received. If you’re not contacted, please assume you have been unsuccessful. Unfortunately, feedback is not always possible due to the volume of applications we receive.
About Us
Westerleigh Funeral Plans is a trading name of Distinct Cremations, and is proud to be an FCA accredited, specialist provider of funeral plans. We are part of the Westerleigh Group and pride ourselves on offering exceptional, high‑quality care and excellent service to all our customers. Westerleigh has over 74,000 families every year and we are one of the largest independent operators of crematoria in the UK, employing more than 500 empathetic and dedicated individuals.
Regional Funeral Plan Sales Consultant in Charing employer: Westerleigh Group
Westerleigh Funeral Plans is an exceptional employer that values its employees by providing a supportive work culture, comprehensive training, and ongoing career development opportunities. With a focus on community engagement and meaningful connections, employees can take pride in making a difference in people's lives while enjoying competitive benefits such as a generous holiday allowance, car allowance, and access to wellbeing support. Located at Charing Crematorium, the role offers a unique chance to work in a compassionate environment that prioritises both professional growth and personal fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Funeral Plan Sales Consultant in Charing
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Regional Funeral Plan Sales Consultant at Westerleigh Group, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Westerleigh Group. Tailor your message to explain why you’re drawn to them and how you can contribute as a Regional Funeral Plan Sales Consultant. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Regional Funeral Plan Sales Consultant in Charing
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Westerleigh Group:When writing your cover letter, make sure to tailor your message specifically for Westerleigh Group. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Westerleigh Group
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Westerleigh Group that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Westerleigh Group that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Westerleigh Group’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
