Care Navigator in Milton Keynes

At Westcroft Health Centre, we are looking for a friendly, hardworking, patient-centred Care Navigator to join our wonderful team of 6 doctors and 3 Nurse Practitioners on a part-time basis. We are a very friendly and supportive training practice, and we take pride in supporting all of our team to achieve progression if they so wish. If there is something you are interested in, either now or in the future, we encourage continued professional development.

Main duties of the job

Job Summary: To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to:

• Greeting and directing patients
• Effective use of the appointment system
• Booking appointments
• Processing of information
• Assisting patients as required
• Acting as the central point of contact for patients
• Distribution of information, messages and enquiries for the clinical team
• Liaising with multidisciplinary team members and external agencies such as secondary care and community service providers

About us

Westcroft Health Centre is a partnership of four doctors, who are part of a large multi-disciplinary health care team. The practice population is continually growing, and at present we have roughly 16,200 patients registered. The doctors, practice team and community team work closely together to provide a high quality service that is sensitive to patient needs.

Job responsibilities

Primary Responsibilities: The following are the core responsibilities of the Care Navigator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Maintaining and monitoring the practice appointment system
• Processing personal, telephone and e-requests for appointments
• Answering incoming phone calls, transferring calls or dealing with the caller's request appropriately
• Signposting patients to the correct service
• Initiating contact with and responding to requests from patients, team members and external agencies
• Photocopying documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Inputting data into the patients healthcare records as necessary
• Distributing forms to the administrative team
• Managing all queries as necessary in an efficient manner
• Maintaining a clean, tidy, effective working area at all times
• General filing and organisation of patient records
• Monitoring and maintaining the reception area and notice boards
• Supporting all clinical staff with general tasks as requested
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• Completing opening and closing procedures in accordance with the duty rota

Person Specification

Qualifications: Educated to GCSE level or equivalent

Experience:

• Experience of working with the general public
• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours
• Experience of administrative duties
• Experience of working in a health care setting
• Competent in the use of Office and Outlook
• Problem solving & analytical skills

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.