Administrator – Plymouth in Exeter

We’re Westcotts – a Top 50+50 Accountancy Practice and Real Living Wage Employer, with over 290 team members based across Devon and Somerset. We’re looking for an Administrator to join our Plymouth office on a permanent basis. This is an important role providing administrative and office support to our Lead Partners and wider team, helping ensure the smooth day‑to‑day running and continued growth of the office.

Why Westcotts?

• A friendly and collaborative working environment
• Varied and interesting work where no two days are the same
• The opportunity to develop your administration and office support skills within a professional firm
• A genuine focus on wellbeing and work/life balance
• The chance to be part of a growing and respected practice with strong local relationships

Main Duties

• Providing administrative and secretarial support to Partners, Directors, Managers, and the wider office team
• Managing meeting room bookings and setups, welcoming clients, arranging refreshments, and supporting the overall client experience
• Handling incoming calls, post, emails, and general office communications in a professional and efficient manner
• Supporting office administration processes including payments, petty cash, banking, office supplies, and maintenance coordination
• Assisting with client onboarding processes, including obtaining identification documentation, maintaining records, and updating internal systems
• Maintaining accurate internal databases and helping keep client records organised and up to date
• Supporting the planning and coordination of local office events, including invitations, attendee management, and event administration
• Providing general administrative support across the office as required
• Helping keep our client records store organised
• Preparation of database invitees and attendees for local office events
• Creating and sending invitations, managing responses and reminders
• Generating content relating to events attended and agreed programme
• Providing general event support for the office

Attributes, Skills, Experience and Qualifications

• A positive, friendly, and approachable manner
• Strong organisational skills with the ability to manage multiple tasks and priorities
• Confidence communicating with clients and colleagues in a professional manner
• A proactive approach and the ability to work independently when required
• A professional, discreet, and team‑oriented attitude
• A passion for delivering excellent internal and external service
• Good typing and administrative processing skills, with strong attention to detail
• Excellent written and verbal communication skills
• Good working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook
• A BTEC, apprenticeship, or qualification in Administration, Office Management, or a related area would be an advantage (but is not essential)

Terms / Benefits

• 36.25 hours per week (Flexible working may be available)
• 20 days annual leave plus bank holidays increasing to 25 days annual leave after three years’ service
• Annual salary review
• Death in service 3 × annual salary
• Access to Westfield Rewards and Health scheme
• 24‑hour external Employee Assistance Programme helpline
• Flexible benefits including Buy and Sell holiday, Cycle to Work, Payroll Charity Giving and Private Medical Insurance
• Introducing clients and team member commission schemes
• Pension 3% rising to 4% (but matched up to 6% after four years’ service)
• Enhanced Maternity and Paternity after one year’s service