SMB Inbound Account Manager in Theale

Here at Westcoast, we are responsible for distributing some of the best-known global IT brands to resellers, retailers, and other organisations in the UK and beyond. We’re an innovative business which thrives on teamwork and the potential of our people. Join us and turn your passion into a paycheck!

As an internal account manager, you will be working on our warm accounts; vital in ensuring the smooth day-to-day function of the sales team and maximising the profitability of the account portfolio. Your role will be a mix of handling inbound calls and emails and pro-actively supporting your clients with queries, orders, and billing. You will apply your tenacity and drive to ensure that all individual KPIs are met along with hitting team targets. You will also support the continuous growth of the account base, using your excellent product and client understanding to identify customer needs and upsell against current orders. You will build strong relationships across the accounts base and pro-actively keep account contacts updated with any relevant information about stock or services. Developing relationships with key vendor contacts is also an important part of continually improving operational function and optimising opportunities.

Day-to-day responsibilities:

• Processing client orders and taking opportunity to upsell where possible
• Handling inbound calls and emails to provide product knowledge, consultative sales and support
• Mapping the team’s warm accounts

Is this the role for you?

To be successful in this role you will have some of the following skills and experience, and the desire to develop in other areas:

• Previous experience in sales or account management roles (experience of working within an FMCG or IT/electronics industry is desirable but not essential)
• Excellent communication skills at all levels
• Clear and personable phone & email communication
• Analytical and organised
• Motivation to continuously develop your product knowledge
• Team player but also able to self-motivate and work unsupervised
• Good knowledge of Microsoft Office including Excel and Outlook

What will we do for you?

This is an excellent opportunity to develop your knowledge and understanding of the IT industry, build a career with a Sunday Times Top Track 100 business and develop strong, long-standing industry relationships. We will help you grow! To help you unlock your full potential and progress your career, we provide you with all the training and development opportunities you will need to succeed. We offer funded Apprenticeships, work-based studies, and professional qualifications. We have a generous benefits package including 25 days holidays, employee referral bonus scheme, staff purchase discounts on IT products, electronics, mobiles, accessories, and mobile phone contracts. You’ll also have access to Westcoast Wellbeing – including full Employee Assistance services, access to mental health counselling, virtual GP, Physiotherapy and Perks and Rewards, enhanced family leave policies, life insurance and schemes including eye care and cycle to work. Our teams enjoy many social and charitable events throughout the year.