At a Glance
- Tasks: Manage inbound opportunities and build strong relationships with your accounts.
- Company: Join a Sunday Times Top Track 100 company in the IT industry.
- Benefits: Enjoy 25 days holiday, employee perks, and wellbeing support.
- Other info: Access training opportunities and enjoy a vibrant team culture.
- Why this job: Immerse yourself in tech, grow your skills, and make an impact.
- Qualifications: Experience in sales or customer service, with a proactive and organised mindset.
You will manage all inbound opportunities from your assigned account base, responding to all quote requests with the aim of increasing revenue opportunities and lines per quote. You will build a strong understanding of your accounts to deliver growth within both revenue and profit as well as uncovering any significant opportunities that can be capitalised on, communicating these to specialist teams in the business, and identifying inefficiencies within the customer process, working with our Sales Operations teams to make life easier.
This is an opportunity for someone with strong administration and customer service skills, with ability to work to targets and a drive to succeed in a fast-paced, pressurised environment.
Your Day-to-Day Responsibilities Will Include:
- Build professional, strategic and productive business relationships with account base via email and telephone
- Respond to all quote requests from your account base, identifying opportunities to increase lines per quote and overall revenue and profit
- Manage customer expectations around pricing, stock availability and lead times
- Manage the roll out of bill and hold agreements across your account base
- Work with the Outbound Sales Account Managers and specialist teams in the business to capitalise on significant opportunities uncovered within your accounts
- Work with the Sales Operations teams to improve customer inefficiencies and overall business processes
- Work productively with the Sales Support team
- Work closely with Finance and Customer Services to resolve issues and queries
- Provide cover as needed for Internal Sales Account Managers absence and holiday
- Keeping up to date and informed on all new products, services, and sales tools
To be successful in this role you will have some of the following skills and experience, and the desire to develop in other areas:
- Previous experience in either a sales or high-volume administration/customer service environment
- Knowledge or a keen interest in IT or technology would be beneficial
- A proactive approach to account management
- A high level of organisational skills and excellent attention to detail
- An excellent communicator and relationship builder
- Ability to adapt to changing situations with confidence and professionalism
- Entrepreneurial and ambitious, with the drive to exceed targets
- Embraces collaboration and celebrates success
- A willingness to learn and motivation to continuously develop your industry knowledge
This is a fantastic opportunity to immerse yourself in the IT industry, build lasting relationships, and grow with a Sunday Times Top Track 100 company.
We offer training and development opportunities to help you reach your full potential. Whether it’s funded apprenticeships, work-based studies, or professional qualifications, we’ve got you covered.
Enjoy 25 days of holiday, employee referral bonuses, perks and discounts.
Access to Westcoast Wellbeing services including mental health counselling, virtual GP services, physiotherapy, life insurance, eye care schemes, and more.
Our teams enjoy social and charitable events throughout the year, fostering a strong sense of belonging.
Please note: Due to the high volume of applications, we may not be able to provide individual feedback for every candidate. If you don’t hear from us within 14 working days, we’ve moved forward with other applicants for this role, but we encourage you to explore future opportunities with us.
Inbound Account Manager in Theale employer: Westcoast Ltd
Westcoast Ltd is an excellent employer, offering a dynamic work environment where ambition and hands-on experience are valued. Located in Theale, near Reading, employees benefit from onsite parking and excellent transport links, alongside opportunities for professional growth within a supportive legal team that plays a crucial role in the fast-paced IT distribution sector.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Account Manager in Theale
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Westcoast Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Westcoast Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Inbound Account Manager in Theale
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Westcoast Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Westcoast Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Westcoast Ltd!
How to prepare for a job interview at Westcoast Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
