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- Tasks: Manage inbound sales opportunities and respond to client queries to boost revenue.
- Company: Join a Sunday Times Top Track 100 company focused on IT solutions for businesses.
- Benefits: Enjoy full training, career progression, wellbeing programs, and staff discounts.
- Why this job: Perfect for tech enthusiasts wanting to grow in a fast-paced, supportive environment.
- Qualifications: Experience in sales or customer service is essential; IT interest is a plus.
- Other info: Opportunities for funded qualifications and a collaborative team culture.
The predicted salary is between 28800 - 43200 £ per year.
Our Sales Teams look after small to medium-sized businesses and some of the largest resellers across the UK. Working with these accounts can be demanding; the teams work at a fast pace and manage a busy workload. In this high-volume Inbound Sales role, you will handle day-to-day requirements from your account base to increase revenue.
What is the role?
You will manage inbound opportunities from your assigned accounts, responding to quote requests to increase revenue and lines per quote.
This role is ideal for someone with strong administration and customer service skills, capable of working towards targets in a fast-paced, pressurized environment.
How will you do this?
Your responsibilities include handling inbound calls and emails, supporting clients with queries, orders, and billing. You will ensure KPI targets are met and support account growth by identifying customer needs and significant opportunities, communicating these to relevant teams, and working with Sales Operations to improve processes.
Key duties include:
- Responding to quote requests to increase lines per quote, revenue, and profit.
- Managing customer expectations regarding pricing, stock, and lead times.
- Collaborating with Outbound Sales and specialist teams to capitalize on opportunities.
Is this the role for you?
To succeed, you should have experience in sales or high-volume administration/customer service, and a keen interest in IT or technology is beneficial. Other qualities include proactive account management, organizational skills, excellent communication, adaptability, entrepreneurial spirit, collaborative attitude, and motivation to learn and develop industry knowledge.
What will we do for you?
We offer an excellent opportunity to develop your IT industry knowledge, build a career with a Sunday Times Top Track 100 company, and establish industry relationships. We value our people and reward their contributions through incentives, progression, and development opportunities.
Benefits include:
- Full training and ongoing development with career progression.
- Funded NVQs, apprenticeships, and professional qualifications.
- Westcoast Wellbeing programs, including Yoga and mental health support.
- Staff discounts on IT and electronics.
- Employee referral bonuses, eye care schemes, and cycle-to-work schemes.
Tools, Configurators, and Selectors
We provide online tools to support your business growth, including vendor-specific tools for quick, accurate quotes and configurations. Please note, security updates including multifactor authentication are being implemented soon.
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Inbound Sales Account Manager employer: Westcoast Ltd
Contact Detail:
Westcoast Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales Account Manager
✨Tip Number 1
Familiarise yourself with the IT and technology landscape. Understanding the products and services relevant to our business will help you engage more effectively with clients and demonstrate your expertise during conversations.
✨Tip Number 2
Practice your communication skills, especially in handling inbound calls and emails. Role-playing scenarios with friends or family can help you become more comfortable and confident in managing customer queries and expectations.
✨Tip Number 3
Get to know our company culture and values. This will not only help you align your responses during interviews but also show that you're genuinely interested in being part of our team at StudySmarter.
✨Tip Number 4
Network with current employees or industry professionals on platforms like LinkedIn. Engaging with them can provide insights into the role and the company, and may even lead to valuable referrals.
We think you need these skills to ace Inbound Sales Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, customer service, and administration. Use specific examples that demonstrate your ability to manage accounts and meet targets in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your interest in IT or technology and how your skills align with the responsibilities outlined in the job description.
Highlight Key Skills: Emphasise your strong communication, organisational, and proactive account management skills. Provide examples of how you've successfully handled customer queries and increased revenue in previous roles.
Showcase Adaptability: In your application, illustrate your ability to adapt to changing situations and work under pressure. Share experiences where you successfully managed multiple tasks or adapted to new processes to achieve results.
How to prepare for a job interview at Westcoast Ltd
✨Showcase Your Sales Experience
Be prepared to discuss your previous sales roles and how you've successfully managed accounts. Highlight specific examples where you increased revenue or improved customer satisfaction, as this will demonstrate your capability in a high-volume sales environment.
✨Demonstrate Strong Communication Skills
Since the role involves handling inbound calls and emails, practice articulating your thoughts clearly and concisely. Be ready to showcase your ability to manage customer expectations and resolve queries effectively during the interview.
✨Familiarise Yourself with the Company’s Products
Research StudySmarter's offerings and understand the IT industry landscape. Being knowledgeable about the products and services will allow you to engage in meaningful conversations and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you had to manage multiple tasks under pressure, and be ready to explain how you prioritised and achieved your goals.
