At a Glance
- Tasks: Manage key retail accounts and drive revenue growth through collaboration and analysis.
- Company: Join Westcoast, a leading distributor of global IT brands with a focus on teamwork.
- Benefits: Enjoy 25 days holiday, employee perks, and wellbeing support.
- Other info: Opportunities for training, development, and a vibrant company culture await you.
- Why this job: Dive into the IT industry and build lasting relationships while growing your career.
- Qualifications: Experience in retail account management and strong analytical skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
At Westcoast, we take pride in distributing some of the most renowned global IT brands to resellers, retailers, and organizations across the UK and beyond. As an innovative and inclusive company, we thrive on teamwork and the diverse talents of our people. We invite you to turn your passion into a rewarding career with us!
The Job Role
As Retail Account Manager, you will work closely with the Account Director and the wider retail team in delivering a high-level service to our major retail accounts. You will be responsible for managing the many key mobile brands across Westcoast profile into some of our largest retail customers; to assist in growing revenue & profit and managing product availability through forecast analysis. Attending both customer and vendor meetings; analysing stock and sales information as well as retailer forecasts, presenting performance data, making order recommendations to both external customers and Westcoast product managers whilst strengthening Westcoast’s relationship with our key retail partners and growing the portfolio of brands that we supply.
The ideal candidate will have experience working collaboratively with major retailers such as The Very Group, AO Group & similar dropship focused account sets. The role is based in Westcoast Theale, (Reading) office with an expectation that you would attend off-site customer/vendor visits when required.
Your Day-to-Day Responsibilities Will Include:
- Work collaboratively with appropriate vendor/retail contacts
- Conduct & contribute to retailer/vendor meetings
- Monitor weekly stock and sales
- Develop and maintain reporting tools to track and enhance inventory flow
- Manage, implement, and analyse all promotional activity
- Manage the delivery of any pre-agreed performance KPIs with the retail accounts, putting corrective measures in place as required
- Manage and co-ordinate the setup of new products and price updates to existing products
- Manage the launch of new ranges ensuring 100% product availability
- Build and maintain client relationships
Is this the role for you?
To be successful in this role you will have some of the following skills and experience and the desire to develop in other areas:
- Background in retail account management, retail category management or FMCG account management essential
- Ideally have historical experience with retailers such as The Very Group, AO Group, Dropship retail accounts
- Good understanding of supply chain & logistics in a retail environment
- Commercially minded with excellent communication skills
- Analytical - able to spot trends and draw conclusions from data and make stock recommendations
- Excellent interpersonal skills with an ability to develop strong business relationships
- Able to work effectively under pressure and with changing priorities and workload
- Able to negotiate with customers, vendors, and internal stakeholders
- Excellent attention to detail
- Advanced Excel skills
- Ideally, full driver’s license
What’s in It for You?
This is a fantastic opportunity to immerse yourself in the IT industry, build lasting relationships, and grow with a Sunday Times Top Track 100 company.
Growth Opportunities: We offer training and development opportunities to help you reach your full potential. Whether it’s funded apprenticeships, work-based studies, or professional qualifications, we’ve got you covered.
Generous Benefits Package: Enjoy 25 days of holiday, employee referral bonuses, perks and discounts.
Wellbeing Support: Access to Westcoast Wellbeing services including mental health counselling, virtual GP services, physiotherapy, life insurance, eye care schemes, and more.
Community & Connection: Our teams enjoy social and charitable events throughout the year, fostering a strong sense of belonging.
What’s Next?
Please note: Due to the high volume of applications, we may not be able to provide individual feedback for every candidate. If you don’t hear from us within 14 working days, we’ve moved forward with other applicants for this role, but we encourage you to explore future opportunities with us.
Retail Account Manager in Theale employer: Westcoast Limited
Westcoast Limited is an excellent employer located in Reading, offering a vibrant work culture that prioritises employee development and customer satisfaction. With a focus on teamwork and innovation, employees enjoy opportunities for growth within the dynamic IT distribution sector, all while working in a supportive environment that values direct communication and relationship-building.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Account Manager in Theale
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Westcoast Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Westcoast Limited!
We think you need these skills to ace Retail Account Manager in Theale
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Westcoast Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Westcoast Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Westcoast Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Westcoast Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
