At a Glance
- Tasks: Manage warm accounts, handle client queries, and upsell products.
- Company: Join Westcoast, a leading distributor of top IT brands in the UK.
- Benefits: Generous holidays, employee discounts, and comprehensive wellbeing support.
- Other info: Enjoy a vibrant team culture with social events and charity initiatives.
- Why this job: Kickstart your career in the IT industry with training and growth opportunities.
- Qualifications: Sales or account management experience preferred; strong communication skills essential.
The predicted salary is between 30000 - 40000 £ per year.
Here at Westcoast, we are responsible for distributing some of the best-known global IT brands to resellers, retailers, and other organisations in the UK and beyond. We’re an innovative business which thrives on teamwork and the potential of our people. Join us and turn your passion into a paycheck!
As an internal account manager, you will be working on our warm accounts; vital in ensuring the smooth day to day function of the sales team and maximising the profitability of the account portfolio. Your role will be a mix of handling inbound calls and emails and pro-actively supporting your clients with queries, orders and billing. You will apply your tenacity and drive to ensure that all individual KPI’s are met along with hitting team targets. You will also support the continuous growth of the account base, using your excellent product and client understanding to identify customer needs and upsell against current orders. You will build strong relationships across the accounts base and pro-actively keep account contacts updated with any relevant information about stock or services. Developing relationships with key vendor contacts is also an important part of continually improving operational function and optimising opportunities.
If you join us, this is what your day to day will look like:
- Processing client orders and taking opportunity to upsell where possible
- Handling inbound calls and emails to provide product knowledge, consultative sales and support
- Mapping the team’s warm accounts
Is this the role for you?
Skills
- Previous experience in sales or account management roles (experience of working within an FMCG or IT/electronics industry is desirable but not essential)
- Excellent communication skills at all levels
- Clear and personable phone & email communication
- Target driven
- Analytical and organised
- Motivation to continuously develop your product knowledge
- Team player but also able to self-motivate and work unsupervised
- Good knowledge of Microsoft Office including Excel and Outlook
What will we do for you?
This is an excellent opportunity to develop your knowledge and understanding of the IT industry, build a career with a Sunday Times Top Track 100 business and develop strong, long standing industry relationships. We will help you grow! To help you unlock your full potential and progress your career, we provide you with all the training and development opportunities you will need to succeed. We offer funded Apprenticeships, work-based studies, and professional qualifications. We have a generous benefits package including 25 days holidays, employee referral bonus scheme, staff purchase discounts on IT products, electronics, mobiles, accessories, and mobile phone contracts. You’ll also have access to Westcoast Wellbeing – including full Employee Assistance services, access to mental health counselling, virtual GP, Physiotherapy and Perks and Rewards, enhanced family leave policies, life insurance and schemes including eye care and cycle to work. Our teams enjoy many social and charitable events throughout the year.
SMB Inbound Account Manager in Reading employer: Westcoast Limited
At Westcoast, we pride ourselves on being an innovative employer that values teamwork and the potential of our people. As an SMB Inbound Account Manager, you will benefit from a supportive work culture that prioritises your professional growth through extensive training and development opportunities, alongside a generous benefits package that includes 25 days of holiday and access to wellbeing services. Join us in a dynamic environment where your contributions are recognised, and you can build lasting relationships within the thriving IT industry.
