At a Glance
- Tasks: Provide administrative support to ensure smooth daily operations and manage queries.
- Company: Join Westcoast, a leading IT distributor with a focus on teamwork and inclusivity.
- Benefits: Starting salary of £18,000, 25 days holiday, and access to wellbeing services.
- Other info: Enjoy social events and a supportive team environment while developing your skills.
- Why this job: Kickstart your career in the IT industry with full training and growth opportunities.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
The predicted salary is between 26869 - 32839 £ per year.
At Westcoast, we take pride in distributing some of the most renowned global IT brands to resellers, retailers, and organisations across the UK and beyond. As an innovative and inclusive company, we thrive on teamwork and the diverse talents of our people. We invite you to turn your passion into a rewarding career with us!
The role offers a broad understanding of business operations across Westcoast, including customer service, warehouse operations and finance processes, with opportunities to progress into senior roles or other areas of the organisation. You will start with a supported workload and take on more as your confidence grows. No previous experience of customer service, post sales or administration is needed. Full training is provided in the workplace and through your Level 3 Business Administrator apprenticeship, and you will have a named mentor throughout.
Your Day-to-Day Responsibilities Will Include:
- Providing administrative support that keeps daily business operations running smoothly.
- Responding to queries, maintaining accurate records and helping management with reporting.
- Supporting processes across the Post Despatch Department, helping to coordinate activities, update systems and process documentation and Proofs of Delivery, so that service levels are maintained.
Some of your responsibilities will include:
- Supporting and managing unassigned logs, making sure all queries are progressed efficiently.
- Obtaining Proofs of Delivery (PODs) for bulk audit requests.
- Supporting management with reporting requirements and administrative tasks.
- Providing support with web case management and case closures.
- Investigating failed deliveries, liaising with the relevant parties and arranging updated delivery instructions where required.
- Obtaining manufacturer authorisations to support customer and internal requests.
As you grow in confidence you will develop the skills to:
- Manage your own caseload of queries through to resolution.
- Review how queries are handled and propose improvements to the process.
- Complete scoping, planning and reporting on a defined workplace improvement project, with a manager as sponsor.
- Produce regular management reports rather than only supporting them.
- Support or buddy with a new starter.
To be successful in this role you will have some of the following skills and experience and the desire to develop in other areas:
- A methodical approach, applying logic to tasks and decisions.
- The ability to work under pressure while maintaining excellent attention to detail.
- Confidence adapting to changing situations, and a professional manner.
- A flexible, collaborative approach within a small team.
- Clear communication skills, internally and externally at all levels.
- Good organisation, and the ability to manage your time and prioritise a busy workload.
- A willingness to work within tight guidelines and to strict SLAs.
- An interest in the IT distribution industry (no prior knowledge or experience required).
This is a fantastic opportunity to immerse yourself in the IT industry, build lasting relationships, and grow with a Sunday Times Top Track 100 company.
We offer training and development opportunities to help you reach your full potential. Whether it’s funded apprenticeships, work-based studies, or professional qualifications, we’ve got you covered.
Generous Benefits Package: £18,000 starting salary. Enjoy 25 days of holiday, employee referral bonuses, perks and discounts. (Theale only – New fully equipped gym available 24/7).
Access to Westcoast Wellbeing services including mental health counselling, virtual GP services, physiotherapy, life insurance, eye care schemes, and more.
Our teams enjoy social and charitable events throughout the year, fostering a strong sense of belonging.
If you’re ready to join a company that values its people and rewards success. Please note: Due to the high volume of applications, we may not be able to provide individual feedback for every candidate. If you don’t hear from us within 14 working days, kindly note that we have chosen to pursue other candidates for this opportunity. We appreciate your interest and encourage you to explore future opportunities with us.
Post Despatch Administrator Apprentice in Reading employer: Westcoast Limited
Westcoast Cloud is an exceptional employer that fosters a dynamic and supportive work culture, perfect for sales professionals eager to make an impact in the UK and Ireland. With a strong emphasis on employee growth through training and development opportunities, you will thrive in an environment that values innovation and collaboration. Join us to be part of a team that not only drives success but also prioritises your professional journey in the exciting cloud technology sector.
